Hertz Rent A Car

DO NOT rent from this establishment! !! The way I was just treated after being a loyal customer for YEARS is ridiculous! ! Everyone from the Fowler location should be terminated! If you want a dirty rental and unprofessional staff be my guest! Took 20 minutes just to get a manager contact information. #neveragain

If I could give zero stars, I would. Jeryl or Jerry or Jerr… something (he wouldn’t correct his name as he mumbled it 3X even when I asked) was the definition of «rude». Hertz rents cars. So a customer calling in w/​car rental questions is what makes their business buzz, right? WRONG.
This «Jerr» person couldn’t speak clearly and couldn’t answer a question without seeming incredibly put out. I kept asking the same question over and over, it was a simple question and he couldn’t answer, so I said, «nothing like amazing customer service». and so Jerr-​Someing HUNG UP. His boss must be super-​pumped to have Jerr-​Something repping his business.
I am writing this review mainly for the management, in case they bother to read reviews. As for future customers, there are enough reviews talking about how gross and smelly the cars are, that speaks for itself. Good luck w/​your shoddy business.

Hall in the wall dump with high mileage cars. Mine had 34 000 with stains on seats and transmission seemed iffy at best…
Online says 6pm and yet they close at 530.
Explained and customer service was horrible.
I’ll go out of my way to go to another location and you should too! Never again.
Charged me an extra 110 $ for their mistakes
Maybe it was a corporate mistake by changing the hours yet on every online source it says 6pm

I’d like to start by saying that I didn’t come here to rent a car, my car was kept in the shop so I was driven here by a hertz member to get a car. They have some nice people working here. Friendly faces and easy-​ish to talk to. I got a new person, they made some mistakes but its understandable because they were new.
What wasn’t cool however was the condition of my car. Nothing near what a rental car should be like when you get it. We had a walk around together and I made it a point to point out all the scratches and skiff marks on the car because I was worried it would somehow turn on me! Doing this was not made easy because of how dirty the car was. It looked like they sprayed down the car with water, and just left it like that. All the water dried leaving tons of water marking, streaks, and greasy areas. I wasn’t impressed with the condition of the car but I drove off in it anyways. Later in the day when I had to drive some people, they found some randoms persons stuff in the back seat of the car. Pants and a shirt! WTF! The car must have not even been check before they gave it to me. Finding that stuff just felt weird.
I have rented a good number of cars and been to a number of rental places. This was not up to hurts standards and I expected more from this place. Probably won’t be coming to this one ever again.

Run down rental location off of Fowler. It took them 20 minutes just to ‘get my price back’. I paid a small fee to upgrade to a ‘nicer’ car. The agent said he would go check the car, came back in, and said he was going to give it a quick clean. That clean took another 20 minutes. Came to find out he was really just spraying the inside of the car so we wouldn’t smell the smoke (which we did the next day after the air freshener wore off).
He told me the car at ²⁄₈ of a tank. Fine, that sucks, but whatever. I finally go to leave, back out, and notice the tank is less than ¹⁄₈ full! Back inside I go.
The car itself (Dodge Charger) was nice minus the smoke smell we hid by purchasing an air freshener.
Took 20 minutes when dropping the car off. Not really sure what he was doing on the computer but it took forever. I made sure to tell them about the ‘hidden’ smoke smell.
This is the second time I’ve had issues with Hertz (the other being at the Tampa airport). Back to Avis I go!

Limited cars. Small office. Decent service.