Chase Suite Hotel

The hotel staff I spoke with was the most rude I’ve ever encountered.

I’m so disappointed in this hotel. I understand laws protect consumers, meaning they cannot refuse you no matter who you are… But I’m realizing that this place is too good to be true.
As I sit in the bed at 330AM, I shake my head asking how it could have gone so wrong. Prior to 10P tonight, the last 24 hours of our reservation had been fine.
We were unfortunate enough to fly through Houston during their second bout of deadly flooding. We arrived in Tampa after a 36 hour delay. I was too wound up to sleep last night, so I haven’t slept in two days.
I was ready to get some sleep when I realized our upstairs ‘neighbors’ were taking quite a while to quiet down. After an hour of stomping, which we could only assume was the sound of children running back and forth, we called the office.
They explained their policy, which is zero tolerance for noise complaints, but said they would give a phone warning, then a second, final warning in person by security, and then a final request to vacate the room.
I tried to be patient because I know I would hate to have to leave my room in the middle of the night and find new accommodations. But after what has new been five hours of stomping, running, dropping, or moving furniture, etc., I’m too tired to care. The worst part is the hotel claims that they asked them to vacate, and upon refusal, they called the police.
I called the non-​emergency number in order to learn the protocol in what I assumed would be a low priority call. It turns out TPD had no calls on record from our location. It is disappointing to be lied to by someone who I guess was only pretending to care.
He offered to put us on another room, but consider this… Would you want to leave all your stuff in your room with the type of people who refuse to leave a room right upstairs? Let’s say you decide to move everything tonight and the people notice, God only knows what kind of nonsense could occur. I probably sound paranoid, but at least if I’m barricaded in, it will be much more difficult to kick a door in. It’s ridiculous that I’m not even comfortable going outside at this point.
This has been one of the worst trips if my life, and as patient as we are trying to be even now, this is simply unacceptable. I’m pretty sure the noise we have been hearing since around 2AM is the visitors trashing the hotel room. And yet, another part of me wonders if the staff member even called them at all.
We will not be staying at Chase Suite Hotel at any point in the future. Trying to compete with Sailport on the other side of Rocky Point is pointless if you are offering rooms to people by the hour or at such a low rate that anyone could afford it. I regret giving them over $ 100 per night. Such a waste.
To be clear, I would have probably given the place a two or three due to other issues (no dish soap in full kitchen suite; no dressers; our sliding door doesn’t lock and we’re on the first floor; trashy looking people loitering all over the property; maintenance wanted to ‘check our water heater’ at 8p on a Saturday with no prior warning, which seemed very fishy; security guard who spends most of his night sitting down watching TV in the office; and worst of all, night auditor has no access to things like fresh towels, sheets, etc. because it’s locked up). We were given pool towels.
The service was okay, the ladies I spoke with were between three and five stars… But this doesn’t make up for the other issues or this current situation. Customer service needs to be consistent with price, offerings, etc.

Honestly this place is fine. It’s way overpriced but that’s only a problem if you’re poor. I spend other people’s money quite liberally so I don’t value money. My problem is I work nights and this is as dark as it gets at 5 pm (already past my bedtime).

Beds are comfy and we had a great view that’s the only positive features of this hotel. Kitchen is far from updated. Toilet barely flushes. Room service is a mess, we put a sign on door and they still knock. It’s not worth the price we paid at all! Holiday inn seems to be a better choice, maybe even a motel!

The suite was nice and roomy and fully stocked with everything needed, all the comforts of home. The only thing that keeps me from giving 5 stars is the tile floors. There are many loose and they slip and make a crunching sound when you walk on them. Location, check in, breakfast were all good! The clerk wasn’t over friendly but not rude either. I would stay there again!

Arrived just after midnight and was told at check-​in that there was inadequate parking so I’d probably have trouble finding a spot. She was right, and I had to walk a little ways, but whatever, it was late.
When I went into my room/​suite I found that it wasn’t cleaned from the last guests – beds were slept in, room was dirty, wet towels on the floor, and trash lying around (including sex product packaging… yeah, seriously!).
So I walked back to check-​in and was given a impolite «sorry» and another room key.
After a further walk, I get in my new room/​suite around 12:45 am. This room was «cleaned,» if you can call it that. The only positive I can give this place is that I couldn’t find any signs of bed bugs. Other than that, this place was a DUMP!
Just a few things I noticed: water damage all over the place, on the walls and floors; bath tub felt like you were going to fall through it; mold in and around the air conditioning vents; carpets were disgusting with holes, damage, wear and tear, massive stains and dirt everywhere; furniture was worn and damaged; and there were tiny ants all over the room from the kitchen to the bathroom, on the walls, in the sinks, and on the counters. I mean this place looked like a foreclosed home that was trashed and then someone came in and slapped a new counter top in the kitchen but didn’t even bother to put a fresh coat of paint on the walls.
This place was worse than a fraternity house. If you’re looking for a place to stay where you can party, spill drinks on the floor, punch holes in the walls, and break things without anyone caring or even being able to notice a difference… this might be a good place for you, but even then, I strongly suggest you first make sure you are up to date with your tetanus shot.

Disgusting! As we were checking out I saw a roach in our kitchen. We couldn’t even eat our breakfast that we made in that kitchen. My husband was printing the tickets and I texted him the picture. He spoke with Annabelle and she said «maintenance isn’t here, so what do you want me to do?» He said ok. I wasn’t going to let that slide, so I spoke with Annabelle at the front desk and she said well I spoke with your husband there’s nothing I can do about it. Then she proceeded to ask multiple times «did you see the roach yesterday?» I said we checked in at 6pm and it’s now 4:30 am. We weren’t in our room the majority of our stay. It’s only been 10 hours. She was like «so what do you want me to do?» You can call the manager tomorrow. Like no I want to speak with someone today. She was the rudest concierge person I have ever met. How many people complain about roaches here that you don’t even care or seem shocked about what I’m telling you. A manager better contact me in regards to being accommodated because next I’m contacting someone higher. You can’t operate a hotel with a kitchen that has roaches! Now My body feels itchy! Stay far away from this roach infested «suite».

This had to be my least favorite hotel I’ve ever stayed at. Our air conditioner went out while we were out of the room so we sweated the whole night. After complaining to the mgr she said I should’ve requested another room. After telling her we got back to the room after 1am. Who wants to pack up their room in the middle of the night and move. Needless to say she made me feel like it was my fault. Seriously?!? They did nothing for me but blame me. Not professional at all!

This was a great place to stay. It was an average B hotel. The nice thing was it was a clean place to sleep and a place to park your car to go on a cruise. We came back to the car being safe and sound and have a shuttle to and from the port. If you were looking for luxury, this is not it. It was very nice and affordable.

I’m disappointed that we stayed in this hotel. Our family needed the benefit of a separated bedroom, so our options near the airport were limited. However, this was a poor choice.
Apparently, this is a 1970s-​era condo complex that has been converted into a hotel. Their remodel included flat screen TVs and granite countertops, but they left things like the popcorn ceiling and budget appliances. There was also a musty smell that they attempted to cover up with air freshener. To make matters worse, our suite had bugs in it – from small ants in the kitchen to spiders in the bathrooms. We didn’t want to walk barefoot or spend much time in the unit.
The clientele made us uneasy. Our neighbor was having a party and decided to leave their door open all night. Numerous people were loitering in the parking lot, some bringing in cases of beer from a nearby store. During our stay, two Tampa police vehicles entered the parking lot to investigate something. We didn’t feel safe there.
The staff was friendly upon check-​in (so that’s a plus), but we didn’t have time to try the complimentary breakfast.
All in all, it’s hard to recommend the hotel to anyone.

This place was really fun and nice but without feeling stuffy. The suites felt like an apartment or condo that you feel comfortable in. The staff was friendly and seemed to enjoy working there. There was a social hour in the afternoon with free food and beer/​wine. It was so nice and unexpected and no one judged me for coming in from the pool. The breakfast was also really nice. It was a buffet where tons of people were relaxing and enjoying breakfast. Just looking around i could tell it’s a part of the day that everyone looks forward to. We didn’t really use the kitchen, but it was nice to have options. We would have been able to cook meals if we needed to. There was also a great view of the water and a nice area to sit in deck chairs outside. I would definitely like to stay here again if I’m back in Tampa.

We found evidence of bedbugs on the mattress and box spring and immediately went back to the front desk. I was told I would not be charged but the hotel staff claimed they couldn’t print us a refund receipt and since it was 11:30pm I settled for a hand written note instead. Several weeks later, I’m still fighting the charge on my credit card…

It was bad. We were there four nights and house keeping came once. All they did was bring 4 towels. The floors were dirty, the AC didn’t work well, the sink smelled, the pillows were old, the sleep sofa was basically springs. Also, apparently on Saturday nights this place is used by locals as a party spot. Cops came at 2am to kick people out. Our room must have been used as one of these as well. When we got there the peep hole was blocked off, the smoke detector had been covered with a towel and the floors were sticky. It was just a bad experience all together. So disappointed that I could of stayed somewhere much nicer right next door.

I have been here on business and in all will be here 6 weeks I am in my 5^th week and let’s just say the pictures you see online are nothing what you get.
Fist off the hotel staff are rude and snobby took 4 request to get hangers sent to my room, I actually had purchased some then they left hangers after a week of being here. Waited at the airport for 2hrs to be picked up. After being told it will take 25 min, and calling them after the 25min didn’t help they just said 25 min again and hung up.
The hotel has tried to update some rooms. Rooms looks ok upon walking in however soon you will realize quality was not on there agenda.
The most concerning thing about this hotel is the cleanliness of the rooms and the hotel itself. I was In my room after work and they came in when I was there to clean (who does that?!) the gave me clean towels and made my bed (didn’t change my sheets) then began to mop the floor, this is where it gets concerning… No mop bucket, cleaner or clean mop. She literally splashed water from the sink onto the floor and began to (mop?!) I stopped here and said excuse me do you think this is acceptable? She couldn’t answer me because she like the other cleaning staff don’t speak English.
So it makes me wonder what they do when you’re not present. Another big issue is bugs. I am here with a group of about 14 and almost each one has found at least one in there room. I have seen on in mine and informed the office and they shrug it off saying they sprayed… Nope.
So to the rating, i would give this hotel no stars but that’s not possible. I will never stay here again and recommend you stay somewhere else.

I thought this would be similar to the Chase Suites in Newark, Ca that I have stayed in many times for business. I would be wrong.
The first clue would be the laz-​a-​dazy attitude of the front desk. After an excruciating 20 minute check in process, I am given my key (only one per customer). My sister and brother in law walked me to my room to help with my luggage. I open the door, and there is unmade beds, and clothes all over the place. The room is obviously occupied.
Just as we are walking down the stairs, the guy from the front desk meets us, to say he has another room for me. No apology, says nothing. We go back to the front desk, and the girl gives me another room key, says it’s a nicer room.
Another climb up the stairs, and get my room. Outdated is putting it mildly. The room smelled as old as it looked. Not that I was going to use anything in the kitchen, but noticed the microwave looked filthy. Old appliances, no soap to wash any dishes, which made me wonder, if they were even clean.
The beds were ok, but the pillows were older than dirt. By my calculations they were used down to about 1 ½ inches flat. Obviously, way past time to replace. Bathroom was old and outdated as well.
I called for a 3:30am wake up call, plus set my phone just in case. I didn’t get the wake up call, which didn’t surprise me with the unprofessional, uncaring attitudes from the front desk.
4:15 am I go to check out, and the door is locked, another guest said to ring the buzzer. Close to 10 minutes later a guy opens the door and asks if I am checking out, and lets me in. He is looking up my account info and tells me that my 4:30 cab has arrived, gives me my receipt, and asks for the key back. He didn’t ask how my stay was, thank me, and basically felt put out that I was a disruption in his morning.
This place is dumpy and doesn’t have any pride of ownership, even the people who work there don’t care.

We were left stranded in Tampa last week. Southwest put us up in Chase Suites for the night. Yikes, the place was a giant dump. The chairs in the room were once yellow, I guess. It was hard to tell underneath the dirt and grime. Our toilet did not work, can’t say I was surprised. The staff did quickly take care of it. The place was so dated, dirty, and run down. The only reason I am giving this place two stars is because most of the hotel staff was wonderful, especially their driver Ivan. He is beyond awesome and hilarious. People like Ivan are a rare find these days, grateful to have met such a wonderful human being.

Good things — Room was very very very clean, the location is excellent, good breakfast and a snacks and drinks social included in the evening mon-​thurs, rooms are spacious with a very big kitchen.
Bad things — The room was not as described, not
mistake, double checked the hotels website before leaving, no sofa bed — rooms sleeps 2 not 4, no tub — the shower was a walk-​in with no door, very difficult with a baby.
View in pictures is misleading, yes the hotel is on the bay but only 4 of the 20 buildings face the bay on one side (maybe 12 total rooms with a view out of 150 or so), our room was in one of the bay buildings faced a breezeway but our balcony was facing a balcony of another room across a breezeway 6ft away, not private at all at least a third of the rooms are like this. I know that not all rooms are gonna face the water in any hotel but usually at least 50% of them do if it is a featured thing. Even 25% wouldn’t feel like a lie but really less than 10% do in this hotel. There is a little dock area to go sit by the water but it’s not enough to accommodate the number of guest and was always occupied.
Not enough seating to accommodate the number of guests in hotel for breakfast. There is a sign saying you have to consume your food there. People took food away anyway, no choice. Had to go somewhere else to eat the second day because we couldn’t find a seat.
Room needs to be updated, you have to unplug the lamp or the alarm clock to charge your phone by the bed. T.V. is right over a window so it’s backlit. TV reception is mediocre.
Our room was right next to Bahama Breeze. Their lawn service started at 6:45am.
The last morning the path from our room was completely blocked by maintenance working on pipes or something. I had to cut through the bushes, through bahama breeze, and back around to get my car. We had to park at bahama breeze and load the car there. Things happen but we should have been notified in someway that we were gonna be blocked in and if it was scheduled the building should not have been used.
At check out the man at the counter accidently ran our card when we were paying cash. He oddly seemed like he was both in charge and had no idea what he was doing. He had to keep asking for help. If he had a bad wig on, I would swear he was on undercover boss. When we were checking out an older man asked for help with his bags and the man behind the counter acted like he was nuts for asking.
Overall this hotel could be so much more. It’s got nice layout in the rooms but they should be updated and as described. The property should be more honestly advertised. More accommodation for dining and recreational areas by the water need to be added. I don’t even know what to say about the awful little balconies that face each other so closely but some kind of creative solution is needed there. I am sure if managment asked nicely bahama breeze could schedule their lawn service after 8am.

I wish I had visited Unilocal before booking on Expedia (which showed only positive remarks).
I was looking for an extended stay option for at least a month and found Chase Suites to be an affordable hotel in a great location. But when you consider the good with the bad, I did not re-​book beyond my 2 night visit. I wished I had only booked for 1!
The Great
— Awesome location — easy access to freeways, great view of the bay
— Good price point for the location
— Breakfast and happy hour (hot food and 2 drinks) included
— Comfortable bed
— Village style instead of motel style or multi-​level
— Dock with seating area
— Full size kitchen with bar seating area
The Not So Great
— Food runs out and is not replenished quickly during breakfast/​happy hour
— Pool needs cleaning and updating; towels would be nice as well
— Shells are used instead of mulch or grass. Walking a pet requires too much effort
— Wi-​fi kept cutting out — impossible to watch a video/​movie
— No cleaning supplies in kitchen. Go to the Dollar Store and stock each unit with dish soap, dish towels, and oven mitt please. These items are provided in other Extended Stay hotels.
The Terrible
— Mold and mildew! The smell hits you immediately and many people have commented on it.
— Very warn carpets and chairs.
— TV too small and in the wrong location for the size/​shape of the room.

The Good, The Bad, and the Ugly:
So, our family is on a budget. I booked our stay through
, based on the price, amenities, and reviews. Did I check Unilocal reviews? No I did not. It was an impulsive ‘book now’ moment.
The Good: Nice exterior. kind of a condo feel. Beautiful waterside area with dock and seating. We paid $ 10 extra per night to bring our dog, and still a budget friendly option. Every unit has a full kitchen. The bed is very comfortable. Wifi worked well for us — they may have addressed past complaints.
The Bad: Mildew smell smacked us in the face upon entering. Pretty strong yuck factor. Love seat stained and worn — have a seat, and bruise your tailbone on the bar holding the pullout.
We checked in, then immediately went to the grocery store for Lysol. What else did we need to purchase at the store besides our food you ask? Dish soap, a sponge, aluminum baking pans, dishwasher detergent, paper towels (1 roll supplied, 2^nd roll denied) And a special stop for another blanket. We bought or made due, when the front desk denied supplying the following–
extra blankets — «we supply one, and that should be sufficient unless you have too many guests in the room»
Dish towels — we don’t supply
Extra towels — again, we were questioned about our apparent excessive needs. They finally handed over the towels, but not without baffling resistance.
Paper towels — one roll rationing
Dish detergent, dish soap.
I rewashed all the dirty utensils, plates, and bowls.
The Ugly:
Fitness Center/​Jail cell. Four cinder block walls close in on you and the four machines offered… Two rusty stationary bikes, two treadmills. The room backs into the pool pump room, and so the smell of chlorine is overpowering. No tv… just cream colored cinder block walls surrounding you. No windows.
Soft, rotting baseboard in bathroom area.
Pool needs repaving/​repainting, although the water seems to be clean. Appliances are throw-​back to the 80’s. I think my Grammy had the same dishwasher back in the day.
So bottom line — can’t expect a Waldorf Astoria stay at a budget-​friendly hotel… but basic needs and considerations should always be a priority.

Never again! Staying here during our trip to Tampa was a nightmare.
When we first called and booked the room we were guaranteed one with a view of the Bay. This was one of the biggest reasons we chose to stay here. Call me a sap if you want, but the one thing I wanted to do on my 30^th Birthday (which is one of the reasons why we went to Tampa) was to be able to watch the Sun rise and set off the Bay. Upon checking in to our room and opening the curtains to our patio all I was able to see was the back of the unit in front of us. To say I was upset would be an understatement.
Prior to that the very first thing I noticed when I walked in to the room for the first time was that it smelled very musty and damp like an old persons home. Panning the room it looked super dated as well. The only modern thing in there was the flat screen TV. On the walls there were some framed pictures and my wife with a concerned tone in her voice called me over to take a look at one. Inside the glass were blotches of mold! In disgust I proceeded to investigate the rest of the room for other things and found loads more mold in various other places (pictures attached), bugs and cobwebs and the floor in front of the bed felt like it was going to give way and cave in as well when I walked on it.
I immediately called down to the front desk to let them know that this was not the room we were guaranteed and also of all of the problems we had just discovered. The lady had a very annoyed tone to her voice like I was interrupting something more important and instead of apologizing and offering to put us in a different cleaner room, she told me if I wanted a Bay view it would be an additional $ 30 per day.
We went back and forth as I felt that having to pay extra for something I was already promised was unfair especially after being originally placed in a room with severe mold and water damage. As she was not willing to back down and they had already charged my card and it would be a few days to process a refund (thus meaning going elsewhere was not an option), I took the hit and paid the extra. The new room wasn’t much better. Yes we had a Bay view now, but it was just as dated and dirty as the other. The only difference was the mold. While we found some, it was nowhere near the same amount as our first room.
During our stay it rained quite a bit unfortunately. Nothing heavy, but enough to cause their spotty satellite TV to constantly keep going out as well as the ceiling to leak which was obviously one of the reasons for all of the mold. What I don’t get is why do they have HDTVs in their rooms yet only offer grainy fuzzy standard definition channels? Also not all the channels worked properly and had a loud buzzing sound making them unwatchable. To continue on about the «awesome technology» offered by Chase Suites, their free Wifi is garbage. The signal was so spotty and weak you couldn’t even establish a connection. It was as if they placed their router in the center of their property and felt that was enough to cover all of the buildings and units.
I guess one of the «nice» things the room offered was a dishwasher, but what’s the point when there was no detergent to accompany it? There was no soap either to wash them by hand so we basically just rinsed off what we used in super hot water right after we finished eating. Housekeeping there is a joke too. Most places you stay at will start going around at 11:00, but they would come between 8:00 and 8:15 in the morning waking you up. Unfortunately we found out the hard way our first morning there. From then on we left the no service tag on the outside of the door. The one time we were up early and wanted them to service our room, when they came by we were just finishing getting ready to leave and asked if they could go clean the next room and come back to ours after. She said that would not be a problem, but when we came back later that day we saw she never came back.
During checkout the same lady who checked us in was working and I proceeded to tell her of the mold again and show her the pictures I took and that it would be wise to have it inspected and thoroughly cleaned. She just gave me a half-​assed smile followed up with a short, simple «K…» response. I am far from done with this place and will be forwarding this review on to their management as well as contacting the proper Health Departments in the Tampa area to file a complaint about the mold.