All In A Box Moving & Storage

Horrible experience. I purchased a groupon and was charged 3 times the amount promised for a total of over $ 300. I scheduled a 9 am move three days in advance. The movers were supposed to be at my house at 9:00 am. I finally received a call at 10:30 am from Chris stating their truck broke down and they would be at my house by 11:45am. I asked Chris to please keep me updated as I had an urgent need to get moved out of my house. I did not receive a call again, and the movers didn’t show up until 1:15. I asked for a discount for the horrible experience and was argued with and now completely ignored by the company and by Chris. HORRIBLE. Do Not use.

I worked with Chris on making arrangements for my move. I thought it was strange that they required a deposit for a move, but they were the best deal I could find so I went with it. I have moved over 20 times due to my job and not one company has ever required a deposit. I understand staffing and having someone cancel, but then why don’t all other companies charge a deposit. I would probably not be annoyed if the rest of my move went smoothly.
I arrived at my storage unit 15 minutes early as a just in case. In checking my emails, I find that the men moving me have not been given my cell phone number and are on the way to my new home. Even though the paperwork says storage unit.
It then takes the movers an hour to find the location when they were only 15 minutes away.
I sent Chris an email expressing my concern and over a week later I have not received a response. I also followed up with a phone call and have not received a call back. This is unacceptable in my book.
HORRIBLE CUSTOMER SERVICE!

Do not hire this company. They spent 1 hour 10 minutes on my move but charged me for 3 hours.

We spoke to Vic on the phone and gave him the list of what was to be moved. He told us it would be on Sunday at 1pm. So we packed and had everything ready for them by Sunday. Then they called us to let us know they’d be late. They showed up around 4pm, 3 hours late. Vic did not give the two movers the entire list because they showed up, expecting to just move 40 – 50 boxes. Nothing more. This caused them to complain about having to move more than that the entire time. And when people are complaining, they are moving at a slow pace. My fiancé’ had to help them move because at the pace they were going, it wouldn’t be done in the 4 hours we paid for and we were not going to pay them an additional $ 99/​hour after that. They were not worth this. In order to be done within 4 hours, there were still many items left in the old house that we had to go back and get (7 carloads worth of things).
While they were moving our mattress, we asked if they were going to put them in a bag or something. They replied saying, no because they never do. Of course, as it would happen, they are carrying it down the hall and snag it on a nail, putting a hole in our mattress. After this, we had one expensive TV that we did not allow them to move. We decided to go back and get it ourselves. In the new place, our walls are marked up and scratched. I expected that a little bit … but I’m not surprised at the amount that there really is.
This was a bad experience for us. Never have we had movers complain about doing their job, never have we had to help them do their job. I am disappointed in this company and hope that they take this review and use it as constructive feedback and strive to make it better so no other customer will experience a move like we did. We are not getting any money back for damages, we are not going to pursue this further, but we will voice our opinion based on the services we received.