ADT Security Services, Inc.

Scam, canceled my service .even sent in appropriate faxed material. Called the company after receiving my next bill and ATT said that I had accepted all promotional offers to avoid cancellation. Complete fraud.

I am now waiting for the eleventh ADT Associate to solve a simple equipment issue. The total hold time is now up to 3 hours. The original request was made six days ago. THESE PEOPLE ARE THE ABSOLUTE WORST!

HORRIBLE! My business was burglarized and the alarm did not even go off. This is not even the worst part. Their customer service afterwards has been the worst service I have ever experienced from a business and I was burglarized and their system which is supposed to provide a level of protection did nothing at all and rather than them trying to make it right I have been passed around from representative to representative countless times after have spent over 6 hours in total on the phone with ADT just to try to get a work order that my insurance company is requesting. So not only did the system do nothing at all but they wont provide me the documentation in order to finish my claim with insurance. You would think they would be apologizing to me and offering resolution after having paid them every month on time since 2013 but rather no one can help me and they are standing in the way of my insurance claim after having undoubtedly loosing more than I would have if the alarm actually went off. The local Largo office is impossible to get a hold of and they will not give you their direct number though I was told they are the only ones that can give me a copy of the work order I need and after hours on the phone and days of trying to get a hold of them when I finally did they told me they can’t help me! I cannot believe how I have been treated after their alarm not even working! They caused me excessive loss because the alarm didn’t go off, are not even addressing that fact, and wont even supply me the documents I need for my insurance which could stop me from being paid out. They even sent me an email saying «Please understand, however, that ADT is not an insurer and does not charge you the amounts insurance companies charge for premiums to underwrite the risk of damage or loss of your property. ADT’s contracts limit its liability so that we can continue to provide this valuable service at affordable prices. We therefore respectfully suggest that you submit your claim to your property/​casualty insurer.» But I cant even do that without the documents my insurance company is asking for! ADT has to be the biggest scam in the Alarm industry. Avoid at all cost!!!

I don’t recommend this company, it is just a waste of your hard earned money, very poor customer service too.

When you sign up they promise you the world, our motion sensor cameras at work have been down twice in two weeks and they said the earliest they could send a tech is in SEVEN DAYS! Really? That’s NOT security! Do yourself a favor and look elseware for an alarm company. We really got taken :(

PLEASE STAY AWAY FROM ADT AT ALL COSTS! I WISH I DID. I had an ADT system installed in my home and signed up for monitoring which I kept active for years. Recently I lost my job and couldn’t afford monitoring any more so I told ADT I did not wish to pay for monitoring any longer; but I still wanted to be able to arm the security system so that it would go off if there was an intrusion. This is when I found out how evil ADT is.
As soon as monitoring ended the ADT keypads started ringing every morning at 4:15 a.m. with an error message saying it couldn’t connect to the monitoring service. The only way to turn off this ringing is by getting out of bed and punching in my code. So now I am woken up every morning as the ADT keypads ring and wake me up forcing me to punch in the code.
This was designed purposely by ADT to punish any customer who dares to end their monitoring service. It’s meant to bully customers into starting up monitoring again. I contacted ADT and asked them to fix this. The service manager said it would be an easy fix, but ADT refused to fix it.
There are many home security services out there. They are just as good or better than ADT and they charge less. Please sign up with one of those and help put this evil company out of business.

First, the actual alarm monitoring service is terrible. The alarm went off when I was home alone and I didn’t know why. No one called me. After a few minutes of waiting around scared, I turned the system off and called ADT myself. They said they didn’t get a signal and that they couldn’t send out a police officer because of that. I had to call my neighbor to check out the house with me. What’s the point of having the system if I have to do that?
In addition, their business practices are deplorable. We signed with ADT a year ago and asked a lot of questions about the policy and contract and cancellation terms before signing the contract. My husband and I also read the contract thoroughly before signing to make sure nothing in it contradicted the sales rep’s promises.
Now we are in a situation where we need to place our contract with them on hold (which the sales rep originally told us would be an option) and ADT is saying they are unable to do this. They won’t deny the promises their representative made to us but they will not uphold them either.
These policies are not in writing and are not listed in the contract that we signed. We did our homework and are getting screwed anyways.
Apparently it is our fault that their sales representative failed to explain things properly and that their contract is ambiguous.
Don’t sign with ADT unless you want to spend a lot of money to have someone break in to your house and not have the police called.