3dcart

I came from BC and I’ve been with 3dcart for almost 2 months now. Overall, its simple and has quite a lot of function compare to BC when I moved. However, with that being said, the templates are HORRIBLE. They are hard to understand and definitely not drop and drag as easy as it seems. Customer service is a hit or miss. I had a couple of issues that was unresolved and they have told me many times how they are not trained to help me. The response takes forever and that is something I definitely missed from BC when I moved. They do have a chat but it takes them over 4 – 5 hours to respond and by that time my urgency of having something fix has been fixed with me googling for over 2 hours and saving then reverting the template over and over again until I figure it out myself. 3dcart could be better but they seem like they just dont really care that much about customer service which is a huge thing nowadays. There are so many other ecommerce platform and I hope I didnt regret my decision from moving… we’ll see…

My experience with 3dcart has been extremely positive. I’ve been with them over 5 years. Every time I’ve had a question, they have been very helpful, knowledgeable, and timely in their answers. I have not experienced any of these catastrophes that the 1 and 2 star reviews have encountered.
I have made ZERO effort to promote my business on SEO (except for social media), and I continue to gain make sales from customers that found me through search engines. They have a great platform for B2B and B2C sales. I run a retail and wholesale business through the site. I’m happy with 3dcart, and they will likely be my platform of choice for years to come.
My only gripe is that I wish they would offer some more simple and modern templates for design oriented people like myself. However, it’s easy to hire someone to tweek the existing templates to something more updated (which is what I did for mine, and it looks great!)

This company is very aggressive in charging your debit/​credit card even after your terms with them have ended. They will keep billing you even after you have closed your account, then you will need to call your bank and their accounting department and try to get things resolved.
Their service is terrible. I would never use this company

3dcart has just been fantastic for my business. Not only do they provide a fantastic platform to build your ecommerce store on, their support and customer service is just top
notch. I think what they offer for the price is just overkill.

Unfortunately I must parrot the discontent that other users are having. I have been with 3D Cart for many years. Their support has just become non-​existent. I’ve had an issue open with them for over a month and have not been able to even receive an update within the last 7 days on it. It’s looking like Shopify is going to be the better alternative at this point.

I’m sure 3Dcart is perfect for some businesses, but it has been a disaster for mine. Recurring billing is a nightmare. It’s so picky that it makes it nearly impossible for my clients to do it easily.
I spent weeks trying to get the issue resolved. Once it was, the number of steps it took to get the recurring billing to work was a turn off to my clients. The result? I lost a client.
If you have a subscription based business I cannot recommend this company. They are helpful and knowledgeable but the service it offers is simply too tedious in a world that requires the shopping experience to be easy.

3dcart provides hosted internet shopping cart for B2C and B2B. Lots of features are built in and the monthly fee seems reasonable. After investing months to get our 2^nd generation store live we’re plagued by features that are 98% complete. Yes the devil is in the details and the team at 3dcart isn’t interested in hearing about bugs or missing pieces that should be there. They seem very focused on selling add-​on services with monthly subscription fees. When you bring up a missing bit of a feature, ‘that’s how it’s supposed to be’ is their answer. Amazon is the gold-​standard for a modern online shopping experience and sadly, after hundreds of hours trying to get 3dcart to be a reasonable online shopping experience, we’ve determined that they’re not helpful so we’re embarking on a replacement after just 3 months.