Firestone Complete Auto Care

I’m a sucker for businesses that play an enduring game, and this location has been servicing TLH autos since the 20s. That’s just one generation away from horse/​buggies.
A few nights back, we were out to dinner (shocker) and the rain was intensifying. The wipers were clearly in need of changing as the last time new wipers were put on the van was before it was titled — to anyone!
Normally, this would be the sort of thing I’d handle at an auto parts store myself, but in this case the rain was coming down uncharacteristically hard so I pulled in and bought the two blades ($ 50. small price to pay for the convenience of clarity on a rainy night).
I was about to put them on myself when the salesman said they’d be happy to handle the installation. Great! — $ 5 tip later, and we were on our way.
This served ONE important purpose. I had never been in this store before but have certainly driven by it countless times, admiring the deco curvature of the streetside frontage. Having come in and experienced the service firsthand, I’ll reconsider next time I shop for anything that these folks can offer.

DO NOT GO HERE. They are dishonest, and I can’t believe the extent of their lies!
My husband normally does most of the maintenance on our vehicles, but I’ve been sick so he can’t take time to do those typical repairs, oil changes, etc. My husband took his truck in to be inspected, and Firestone told him the front brakes were in failure. They wanted $ 500 to replace the front brake pads and rotors. Being mechanically minded, my husband decided to inspect them himself. They were not anywhere near failure, and I’m attaching the picture one of the brake pads supposedly in «failure.» (Note, when the brake pad is completely gone down to the plate, that is a failure. When the brake pad is about halfway used up, then you should consider replacing them and at least have that as something you monitor.) This brake pad is only about ¼−1/3 used up, so it is 100% not in failure by ANY means.
This business is not trustworthy, and I recommend everyone to STEER CLEAR. (Pun intended)

Shysters, charlatans, scam artists! Clearly that one good review for this place is someone who’s related to an employee. All the other reviews are spot on. I needed front and rear brake job and probably some new rotors. It was $ 16.11 to inspect it, and I’m so happy that’s all I had to pay to get out of there. They said I needed three new rotors and were going to charge $ 80 something for these $ 30 rotors, plus another $ 80 to switch out the brake fluid, which had very recently been topped off and didn’t need to be flushed. Overall, it was going to be $ 535. I immediately took my car to a place my friends had recommended (Jake’s Brakes) and they said the rotors didn’t need replacing and could be fixed in house. Jake’s Brakes got me out the door and saved me over $ 200. I delivered in this town for 10 years and dealt with a lot of cheats when it comes to car repair; Firestone is the epitome — they rely on churning and ripping off college kids who don’t know any better and just want to put it on daddy’s credit card. Even if you have Firestone’s credit card, I’d suggest driving or getting towed to a different city. You’ll save yourself time, money, and stress.

Had a great experience here — good service, fixed my problems that super lube did to my car (do not go there!) and did not rip me off. Use this place often and will continue to do so in the future.

My family has been taking our cars to this Firestone for at least 10 years & we have never gotten anything but the best & most courteous service. Bill, the manager, runs a tight ship & all of his personnel are friendly & honest. From the smallest things to the more serious issues, our cars have always been serviced quickly & thoroughly. We wouldn’t go anywhere else!

Well the price to get an oil change isn’t too bad if you print a coupon from online… but they did forget to replace my power steering cap after checking the fluids. Of course, I didn’t realize until after I left. When I called to ask about it they couldn’t find it, but I’m pretty sure no one even bothered to look. Don’t go here… or at least double check to make sure they did their job correctly.

Stay away! Stay away! My neice took her car here for the heater not working. The engine did come up to temperature but did not overheat. They replaced a perfectly good thermostat for $ 250 which of course didn’t fix the problem. Then they suggested the radiator for another $ 500 & said if that didn’t do it the next step would be the heater core for another $ 700. Clearly they have no idea what they are doing, unless they are trying to rob people! Stay away!

Do. NOT. Take your car here. I have given these people not one, not two, but three tries (okay, so I’m a glutton for punishment!) and my last experience was the final straw. I brought my car in for a tune up, and about a week later noticed that she was missing on one cylinder. So I took the car back to Firestone who, despite their «best efforts», were unable to figure out what the problem was. My dad then decided to take matters into his own hands, drive over to Tallahassee from Jacksonville, and take a look at the car himself. It took him two minutes to figure out the problem: an ignition wire had come loose! My father then made me promise never to return to Firestone.
No problem, Dad. You don’t have to tell me twice.