David’s Bridal

Here is my fiancé’s recent horrible experience with David’s Bridal:
Store: 0188 Tran#3 027 317 Rep Betty S. 730 335
My experience with this company has not only caused me to completely lose faith in your corporation, it has been the single most disappointing and insulting experience I have ever had in any retail shop in my entire life. Even being a store manager of a successful retail shop for several years I have never seen or had worse customer service nor have I ever been more offended as a woman by the 1634 Governors Square Blvd. Tallahassee, FL 32 301 Store.
After purchasing a bridal gown from your company I called to ask for an alterations appointment. I asked for a Saturday appointment as I live in Panama City, FL and it is difficult to make the three hour drive to the store. I’d have to ask off of work and I’m saving my time for my honeymoon. I booked an afternoon time and double checked with the woman over the phone to make sure that it was accurate and set in stone as we would not be able to make a second trip if they were double booked.
I was reassured that it was set up and that I had nothing to worry about. I arrived a few minutes early to make sure we were on time only to be informed we had no appointment and that they don’t «Do that kind of thing on Saturdays». I explained that I had set it earlier that week and double checked the time in advance as well. The «manager» of the alterations department, Betty, said flat out and with an absurd amount of attitude that I was clearly wrong and had no appointment but that she would take me back anyways; as if she were doing me a favor correcting my egregious mistake.
After putting on my dress I asked for the sides to be taken in because the dress was several sizes too big. I was able to hold it up and circle around without the fabric touching my body. Betty declined saying «people like (me) don’t ever want or need the dress to be tight». I guess overweight women don’t want to look good or show off their bodies. I repeatedly asked for her to take it in showing her how large it was and she did a very small amount (about half an inch) and refused further because it would «alter the shape of the dress». I got this same response when I asked for a corset back so that I could just adjust it myself because Betty surely wasn’t going to which was a question I asked before buying the dress and one of the reasons why I ended up picking the designer gown over the clearance one. I am so sorry I didn’t get the memo I’m supposed to hide myself behind gobs of fabric in shame of my body and shape; but thank you David’s Bridal for letting me know that I am supposed to hate myself. Good to know!
Then Betty began frustratedly making the tie offs as quickly as possible for the bustle since I «didn’t have a real appointment» and she just «didn’t have the time to take on something like (me)». She counted 16 spots of which I was charged for. I asked about second fittings and the need to not take off time from work. Betty said it only takes one fitting for her to do it but under no circumstances would she be able to «graciously take me on the weekend» and that I had to come during the week to pick up my dress. I paid the $ 300+ bill and left feeling bad and ashamed about myself as a woman, a customer, and a person. As far as I was concerned I was just ready to leave the dress there and elope because of how horrible that trip made me feel. Crying on the way home, I never wanted to see it again. The saddest and most pathetic thing was that I genuinely thought it would get better when I went to pick it up.
This time my bridesmaid who had to have her dress altered came with me to pick up my gown. I set two appointments but had to fight to get them on the same day. I was on the phone for my entire lunch break with Betty arguing about why we couldn’t have the appointments on the same day since we are both coming in from three hours away and I already had to take half a day off of work just to make sure we weren’t there on the weekend. We final were able to get them on the same day and I called ahead in advance to double check that they were set correctly not wanting a repeat of last time. I was told there were no appointments and that the bridesmaid dress was going to be sent back because we hadn’t picked it up.
I fought again over the phone with David’s Bridal employees and management that I set appointments and I called to make sure that they knew not to send the dress back since the alterations were happening in less than a week from when it arrived in the store.
Another lunch hour wasted and I was assured everything was going to work out. Upon finding the bridesmaid dress in the pile to be sent back to the warehouse we both stepped into our dresses and I explained that the only thing I needed on the bridesmaid dress was to have it shortened from floor-​length to tea-​length; another question I asked about before purchasing the dress and another reason for choosing the mo

While prom dress shopping with my daughter, we decided to run into David’s Bridal. We were forced to fill out a personal «sign in», just so we could browse the dresses. The selection was awful and dated. Felt like they were from the 1990 prom selection.
If you are going to force paper work for browsing, there should be stylist to assist you in your hunt for a dress.
Wouldn’t recommend for prom dresses.

I had two wonderful experiences and ended up ordering my dress from here. Both times I had an appointment, and was lucky enough to have Wanda as my consultant! She knew what I was looking for and made me feel confident in my choice (and she’s got a great sense of humor). She helped me pick out matching accessories without pressure. I highly recommend working with her as your consultant!
The first time I went was on a Sunday afternoon, and it wasn’t very busy. I had one side of the bridal suites all to myself and my family. The second time I went was on a Saturday afternoon, and it was much busier. The neighboring suites also had brides, but I still had enough room to walk around and view the dresses I tried on. Brides with larger viewing parties might struggle with seating, but I didn’t have this issue.
Checkout was easy and I understood exactly what I was paying for. I got a goodie bag with lots of coupons, a free sample of perfume and a set of false eyelashes. The dress I ordered was on sale at the time, which is also a plus!

This is the best place to go and get help u want and need to find your perfect dress for your special day

I ended up buying my dress somewhere else but I had to leave a review specifically for Wanda, the assistant store manager, who killed it during my consultation. She reviewed some of the photos of dresses I liked and listened to the things I wanted in my dress (defined waist, simple look, not too much busywork/​lace). I trusted her to pick dresses she thought I would like since I had a hard time imagining the dresses on me when looking at them on the hanger. She was very patient with me, let me walk around, and took photos for me to send to my mom and bridesmaids (I went alone). She didn’t try to upsell me on veils or sashes, kept to my price range, and was just an awesome person to work with.
Again, I ended up with a dress somewhere else but this was the place I ended up realizing what dresses shapes I actually liked. Pro-​tip: Ggo to your appointment with EXTRA TIME (in case they are busy) and an open mind. Also, if you can get Wanda I highly recommend her!

Wanda, the manager, is an absolute saint. A consultant ordered the wrong dress for me and I was on a very tight deadline. Wanda felt my anxiety and searched every dress in the database to find a replacement dress for me. We were very restricted due to the time restraint and size.
Not only did she fix the issue, she also put my mind at ease. She got the correct dress in the correct size and color and had it in the store 3 days later. She quite literally saved the day (wedding!)
Wanda is amazing. I actually had to hug her when I left. Very grateful for her persistence and understanding.
Thanks, Wanda!!!

Horrible. Couldn’t make a return on something with original tags and never worn. Had to go back and forth getting different sizes for my bridesmaids, couldn’t look at the dresses they had on because of this. The attendant, Ebony, never brought me color samples and didn’t even help with dress fittings. She lied in front of her manager about sizes– she didn’t know what any of my girls tried on, but was telling her what they looked liked and fit. Very displeased and will never go back. Horrible service and not worth a dime.

Went in this evening with my mother. The store was completely empty – no customers, two employees. After browsing and selecting one dress that we thought would work for me, we were told that we couldn’t try on dresses without an appointment. I would understand if they were busy or were working with other customers, but they weren’t and it was still about an hour before they closed. Really how long could it take to try one dress.

I went in 3 times with my maid of honor and was given totally different information every time. The first time they said we could choose from 2 whole racks in any color I wanted, when we went back to order they said we only had three choices that could be ordered in time (3 months before my wedding!). The girl told me it was my fault because I waited too long and chose a popular color. I came back the very next day and was told NOTHING could be ordered in the right size and color in time. Every picture currently advertized in their store is in our color but the warehouse has none of it in stock?! Terrible business model, and terrible customer service.

I had a great experience today trying on dresses. I wish I could remember my consultant’s name because she was fabulous! At the start of the appointment, I picked out 3 dresses that I liked. Afterwards, I tried on 5 more, including some that she suggested. I bought the 2^nd dress I had tried on. It’s perfect! I felt so beautiful in it. I really liked the whole experience. My consultant was very personable and helpful. I would highly recommend getting your dress here.

Very very low quality bridal dresses. The woman working the computer had me pick out 3 dresses from the catalog when we first walked in and then had none available to try on out of the three I liked. My attendant told me she had gotten both nipples pierced (why would you offer that up?), and then got pretty offended when I didn’t like her dresses she picked out for me and wasn’t able to tell her «exactly» why I didn’t like them. (So you want plain, but you don’t want plain???) They also dissuaded me from perusing their collection myself. The worst part of the whole thing is that when I was putting cap sleeves onto a sweetheart ballgown the alterations woman told me that «No matter what you will always have side boob, so you should just get over that». I am a slim petite girl and this was offensive to me. Would not recommend this store to anyone, especially future brides who are looking for a special experience.