Brian’s Septic Service

I called Miller’s Septic after a referral from Greg (the owner’s) brother, Brian’s Septic. I was told my deck was built over the septic and had to have it removed before they could do anything. That was on a Tuesday. I had it removed Wednesday. Thursday they came back out and told me my lid was too large so they would have to have help and couldn’t do that until Monday. By this time I had been without plumbing/​washing capabilities in my house for nearly a week. They ASSURED me they would be out at 9:00 on Monday. At 11:00 WITHOUT SO MUCH AS LOOKING AT IT OR TRYING TO LIFT THEY LID they told me to call another Septic service. In other words, too much trouble in spite of the fact they had assessed the entire thing four days earlier. They could have told me then but NO… had me wait another four days to have two trucks (one not working, apparently) show up and a mere…“sorry, mam, call Apalachee Septic” and they were on their way. Greg the owner, who always answered calls prior to this hasn’t answered one since. DO NOT USE THIS COMPANY.

I got transferred up to Tennessee two years back and had no luck selling my Tallahassee house so now I’m unfortunately a landlord. It sucks when the monthly rent you’re collecting doesn’t even cover your mortgage payment but it sucks even more when you get a call with a problem that’s going to cost you even more money.
I saw that number come up on the caller ID late this morning. The septic tank needed pumping I was told.
A quick Google search pulled up Brian’s Septic Service and reminded me of when I used him several years back and how impressed I was with the overall business transaction.
Brian answered my call and pleased me when he told me he could get out to the house the same day. He gave what I felt was a fair price and let me know he’d call me after the service was complete, which he did a few hours later.
Brian is the type of business owner that I like to support. In my business, I train my employees to never say «you’re welcome». If our customers thank us, we thank them. I noticed that both times I thanked Brian today, he followed up with a thank you to me. That makes a huge difference to me.