Sherwin-Williams Paint Store

The staff is helpful and friendly if you are purchasing paint, but if you have a problem with your paint they offer no solutions. My old house as well as my neighbor and a good friend’s house were all painted in «Latte» by Sherwin Williams. It’s a very popular color and a great warm neutral shade. I purchased 2 gallons (from a new kid working) and after having a gallon up on my wall for the past few weeks I cannot make myself like it. It is literally the color if concealer makeup and not the same «Latte» I know. When I called a woman said they offer no refunds or exchanges on paint that is tinted and that she sees no problem in her system with their mixing. If it’s such a popular color, couldn’t they resell my unopened gallon? I told her that the only reason I drove a half hour to SW was for this particular color and would not be doing that again as I have a Benjamin Moore 5 min up the road. They lost my business. She said okay and bye, nothing else, so I’m assuming that my money is not valuable to them. In addition to the terrible customer service, their product is inconsistent between different locations which is very frustrating no matter what you’re purchasing.

The staff is terrific and most important the product is excellent. Flows on smoothly, one coat, gorgeous colors. I will be back.

The staff here is friendly and knowledgeable. They checked an old can of paint to see if it was useable, and took their time to color match to the color. The old paint had been allowed to freeze and had chunks in it, otherwise we would not have needed to purchase. The can was left with the house so we weren’t surprised when it was unusable. They were helpful, friendly and careful. Great experience.

The people here have been so helpful while we work on our new house. They are knowledgeable, patient, and friendly. I brought in a paint chip from a competitor and they matched it for me (already had it in their system in fact) and mixed it up in no time. They were able to recommend everything from brushes to painting techniques for our job that particular day and even carry a very specific type of primer that we needed. To top it all off, they were running a great sale on paint that saved us a bunch of money. We will be back again and again!