LensCrafters

Finding high-​quality, affordable, eye-​glasses + expertise to support the selection process can be daunting…
The staff specialists at LensCrafters provided a very positive experience on my last visit. I was cordially welcomed into the store, where all my inquiries were clearly answered by Rowena. We collaborated to find the best frames and her consultation was key to choosing the optimal lenses. The selection is vast, the pricing is competitive, and the customer service is excellent!
LensCrafters in conjunction with South Sound Eye Care really compliment each other as the one-​stop-​shop for all your eye-​care needs. THANK YOU! :)

Probably the worst pair of glasses I have ever gotten in 20 years of doing business with them. Don’t have them do your work. Daryl M.

I have been to this location twice so far for new glasses (once last year and once this year), and will continue to go here as long as Sam is the manager!
Both times that me and hubby have came here, the workers have been super nice and very helpful. We love the selection of glasses they have, and the prices are typical for what you would pay for name brand glasses.
The manager Sam is awesome!!! He has a cool accent too. I think he’s like Ethiopian or something like that, but every single time we come in there he always has a smile on his face and is ready to help. We have came in there a few times over the past 2 years to have our glasses adjusted, and whomever helps us with fixing our glasses has always been nice.

I had an eyeglass emergency; just moved to the area and ripped a contact before any of my stuff including my glasses could get here. These folks were awesome at helping me get my prescription and even called me back to let me know that they for sure could make me new glasses that same day! I can’t see anything without my glasses so I am forever indebted to these wonderful folks and will be visiting them again when it’s time for more glasses!

I’ve been buying glasses from this LensCrafters for years. The experiences to date have been good. More recently, my latest experience has been very poor.
We all go to LensCrafters, at an added cost, for speed and convenance. I have a pair of prescription glasses needing to be replaced due to a warranty issue. The local store has the replacement frames in stock. Rather than making it easy on me, they insist I wait until the warranty replacement frames arrive. The wait is 2 – 4 weeks. Yet, they could address my problem now and make it positive customer service experience. This is unfortunate and is counter to why I’ve done business with them for over ten years.
If you don’t need service and support, this is a fine retailer. However, if you’re like most, you will need support, so I’d consider shopping elsewhere. I know I’m planning to look elsewhere next time a need to purchase glasses.

Pricey? Sure. Selection? Good. Follow up phone call to let you know the trial contacts are in? Never happened.

I had a decent experience here. I came in with prescription in hand because I needed some specs quick.
It’s a disorderly set up. I wasn’t sure what to do when I walked in. I’ve never had glasses before, so this was all new to me. At some point a worker was like, we’ll be right with you, get a tray a try some frames, or something.
Your business would be much better served with a clearly defined reception area. Not everyone who enters knows the protocol. Its like we are to mill around the place until we are are helped?
We, the customers, are keeping the line as we mill around… who’s next? They ask US. RUKM? Oh me, I’m next, not. The people waiting the lobby area are also the folks fitting us for specs.
Wow, just wow.
Overall, I got the specs I needed to see, so the lab was fine. Three stars, but the lobby situation really needs attention.
Oh, and you’re gonna pay for the speedy service. If you don’t absolutely need glasses today, don’t come here. I absolutely did to get my license renewed.
I would come again only if it was urgent. And now that I’ve been once I know what to do.
First timers should probably stay away.

Went to the clinic for a 210PM eye appointment. When I got there I was asked to update my file, no problem finished it off without incident I did notice that the doctor had double booked another appointment with me I asked the receptionist how long the exam takes. I was informed that it took 45 minutes. At that time it had already been over 20 minutes and the other patient had not been seen. I explained to the receptionist that I didn’t appreciate being double booked since I had a busy day and had somewhere else I needed to do. I also shared with the receptionist that I did not appreciate being double booked. If I would of waited for my appointment I would guess it would of been more then two hours in her office.
She informed me that this is common practice for them. I scheduled another appointment three days later for a Friday. On Thursday the receptionist stated that the Dr. Sent me a letter stating they were dropping me as a patient.
Horrible way of doing business and if you have all day to spend in the doctors office then DR. Kim is your lady. VERY unprofessional, and rude people.

Glasses could not be made properly — two tries and staff argued with me regarding the issue. I took my refund and took my business elsewhere.

I fell over the weekend, crushed my glasses and now have a black eye. To top that off, I only have one pair of glasses so was not looking forward to forking over hundreds on some new frames. I’m planning on getting all new glasses in the next couple months. Thank goodness I went to Lens Crafters at the Tacoma Mall! :)
The person who helped me, Jeff, didn’t even mention my black eye or act weird about it. He was extremely professional and was able to save my current lenses! I appreciate the fact that he didn’t just pick out the most expensive frames for me to use in the mean time of getting a new pair. He took his time answering questions I have for my next pair and didn’t rush me out the door.
He is the reason I’ll be recommending people and will be sure to go back to LensCrafters at the Tacoma Mall! If you’re searching for the right place to go, don’t forget to include them in your quest. You’ll be pleasently suprised! Thanks Jeff!

I had a terrific experience here. I was greeted as soon as I came in by James, who was helpful without being pushy. He gave me plenty of space to try on frames, but also made some terrific suggestions, which made what has been in the past an hourlong ordeal (where I try on a hundred frames and after a while they all look stupid to me) a 15-​minute breeze. Highly recommended.

I have never experienced such unprofessional incompetence and lack of quality control when trying to get new glasses as I did in my 3 recent attempts to do business with this company. The staff was unable to correctly cut the lens to match my frame, they were unable to make the bifocals the same size on both lenses, they chipped both of my old lenses when removing them, and then did not reinstall them correctly when they finally gave up. I am not a picky person but these are pretty basic things that any company making glasses should know how to do.