JR Furniture

If you buy a couch and when it arrives if its broken or damage they will NOT help you even if its still under manufacturer warranty the manager at JR furniture Lakewood she will pill every trick on the book to make it not their foult so people please be careful im in the middle of getting my lower to deal with this injustice and unfair way they treat costumers after they buy from them and its too bad because I really liked the couch but they dont care about you after they get your money any way see you in court JR furniture!

Slimy and underhanded company. Stay far, far away.
Among the junk you will see a few nice pieces. You will be tempted. The sales person will be kind and patient. Everything looks normal and good.
Then you’ll get to the register, they’ll swipe your card and everything changes. That price — yeah, just kidding. You want to put 30% down like the guy said — nope, they charged the full amount. Okay, so just cancel this one and we’ll write it up properly. Nope — can’t do that.
Just a simple error? Maybe — but they are powerless to fix simple errors because the owner doesn’t allow his (extremely unprofessional) «manager» to do anything other than gripe at customers — she is certainly not empowered to ‘manage’. I get it, she’s terrible, but why doesn’t he just fire her?
Ultimately the sales-​rep and manager said no-​worries, they’ll just cancel my order on Monday. You know how this goes, instead they charged my credit card, even though I have an invoice that says it’s cancelled in writing. So now I have to go through the whole credit-​card dispute-​a-​charge mess.
TLDR: This company epitomizes the slimy, used-​car sales reputation of furniture stores without warehouses. They have a showroom, use your cash for a float until the next group of orders comes in.

Let me be 1,000% honest here the JR in JR furniture means «Just A Rip — Off». The only time they are courteous and professional is when they’re taking your money, and after that they don’t want to have nothing to do with you (Seriously !!). I bought a Sofa/​Love seat from this Tacoma store and I was told it would arrive to my home the following week which was a Tuesday. Tuesday came and no couch so I called JR to find out that the lady NEVER notified the delivery company in the first place. So they rescheduled the delivery for the next week now since it was there error you’d think they would say «Sorry Mr. Lyles for the inconvenience and to earn your business in the future we’ll have the $ 99 dollars delivery fee waived.» NOPE !!! It was sorry for the mistake Mr. Lyles they’ll be there week and the charge will still be $ 99 dollars cause it’s through there company and we have no say so.” Now personally myself I think they’re working a deal with that company to where they get a cut of the delivery money but that’s just me.
Instead I was told they would deliver it between 4−6PM they came at my door at 7 then on top of that they delivered the couch with a rip at the bottom of it, plus dude damaged the legs that goes to the couch so bad that they couldn’t be installed PERIOD … So naturally I go back to «Just Ripped you off Furniture» and the guy was helpful and sincere. The guy told me to send the photos that I took of the ripped couch via e-​mail to their headquarters and they will get back with you. They NEVER DID !!!
Bottom Line: You’re better off going to Furniture Factory Direct, Ashley, or The Old Cannery, cause these mofos here !!! once the money is in their hands they could a damn about you let alone what you or your concerns after you’ve patronized their business. I wish I could give them a letter grade and if I could if would an «F» for F*%king Terrible.

Worst customer service experience ever! Kristin the store manager is such a horrible person to with and when I asked for her boss’s name she told me to google it. (Not even exaggerating here) We ordered a recliner and a coffee table and the coffee table (that they said would be here in 2 – 3 weeks) took 9 weeks to come in. We had to make an hour and a half round trip three times and on the third trip upon opening the coffee table box and packaging we found it was damaged. We called immediately and were told that we needed to bring it back (4^th trip) and then they’ll put another one in order for us to pick up. (5^th trip) no apology. No offer to reimburse gas just Kristin quoting store policy and telling us we chose pick up and that’s what we needed to do. Wouldn’t even let us return the table and cancel the order. I’ve reported the store to the BBB. We still have a defective table and our order was in January. Don’t shop here!

**zero stars** these people are a fucking joke! BEWARE DO NOT BUY FROM THIS PLACE! Horrible LIARS! Read reviews before spending your money at this place!

The entire staff at JRs are very unprofessional, starting with the store manager Christen. We ordered a sofa with a delivery time of 4 – 6 weeks. We were told by our sales rep that it would be in well before that time frame.(3weeks).We are currently on week 7. The manager Christen is the only one that can track orders and shipments; however she is never in the store to provide assistance. When you do speak to her she always has an attitude. If you ask to speak to her general manger she will tell you good luck finding the number and hand up on you. Don’t waste your time on this place.

So my wife and I stopped in to JR Furniture today looking to compare prices on a leather reclining sofa. We found 1 that might have worked for us. Our main issue was our sales person who never gave us her name was not listing to what we wanted. She had us running all over the store. We did end up seeing a few other items we liked, took note of the prices, took some measurements ect. After about an hour she started to dismiss us if you will, telling us to go look over here and see what you think. Less than 5 min later she came back asking us what we thought. Then she tells us is I am not going to push you to buy, why dont you goto lunch and talk about it. So we left and went next door.
After going next door, wow what a totally different experience. No shadow sales person pointed out where the items we wanted to see. So then we found the exact same piece we saw at JR for about $ 300 LESS. Well needless to say we did not buy at JR. Shop around you might like what you find.

We ended up buying a couch set. We visited and looked and then went to a couple other places. We then realized what we liked and took a flyer on didn’t have the price so I called and spoke to a man who took my info and said he would call be back with the price. Needless to say 1.5 hours later we didn’t hear back so we ended up going back to the store.
We asked a sales rep that we talked to on our earlier trip. We were informed that thier company policy is not to give prices over the phone. I don’t understand as everything in the store has a price on it. So I told her what we wanted (the couch we were looking at had different setups) so she left and came back and to us the price. After some time passed I said give me you best price with delivery and write it down so I can see it. She then gave me a business card and said they cannot wrote down prices because it’s company policy so the numbers on the business card does not reference the couch. REALLY?
We did end up buying the couch. It’s got a 6−8week delivery time. We’ll see how it goes.