Jiffy Lube

Standard Jiffy Lube BUT with EXCELLENT SERVICE! The manager Steven really goes above and beyond to help you feel at home. Quick– in and out service is a big plus too!

I have been a Jiffy Lube customer ever since I have been driving. And after the experience I had at this particular Jiffy Lube I will never return. First off, they were nice enough, opening doors and showing you where the coffee is. Then after checking me in, I told the guy I had a groupon that I would be using. I paid $ 25 for the groupon and that was suppose to get me an oil change valued at 49.99. I knew I would probably have an up charge since I have a large 4×4 vehicle. I was told that for the groupon I purchased that they would be happy to credit me $ 25 for my total bill. Now, why would I purchase a groupon for $ 25 just to have $ 25 credited back to me? Now mind you it was not expired. I asked to speak to management because that isn’t how groupons work and the guy told me that he didn’t understand it himself but it was a big push from corporate that they couldn’t honor the groupon. The manager also refused to come speak to me. On top of all of the up charges I ended up with, which I was also misquoted, I left there with a bill over $ 125. My carpets were not vacuumed out and after I got into my car, I had to go back inside and ask for them to reset my oil light. I also asked them why my tire pressure light was still on and he said it took 20 miles to reset. Well guess what. That light is still on and it’s been way more than 20 miles. Needless to say, I was over charged, cheated on my groupon, ignored when asked to speak to a manager, and the service was not what I would have expected for the amount of money I spent. After this whole experience I emailed their corporate office who emailed me back apologizing for what happened and said they would be forwarding my information to this location and they would be emailing me as well. Well guess what. I never heard from that manager. I am not surprised. I will not be going back to this location or any other Jiffy Lube ever again.

The service here was so fast that I barely had enough time to take a seat in the lobby and open up my phone! Along with that, the manager Steve showed the greatest customer service I have ever received at a service shop. I highly recommend this Jiffy Lube! High quality work by all the employees and you’ll leave very satisfied with the service.

Everyone was really kind and I wasn’t pressured into anything. But, I was told that part of my service was that they filled all my tires up with air. I was happy about that because my light came on during the drive over there to let me know my tires were low. When I left Jiffy Lube the light was still on and when I stopped at the gas station to get air, 3 of my tires were low. That messes with my trust and makes me wonder if they truly did all of the services that they said they did and that I paid for. I’ll be hesitant to return.

Amazing service! Manager was very good at explaining everything that needed to be done before, and going over everything that had been done after. Very fast and efficient. Would recommend this jiffy lube to others!

The thing I like most about this Jiffy Lube is, even though I am a young woman, they don’t dumb anything down and if I have to decline a service, they don’t pressure you to buy something you don’t want!
I’ve been to many auto places where they think just because I am a girl they can add on a lot of useless services and I’ll just say yes. The manager, Steven, and his techs treat every customer with respect and walk you through every step of your car’s needs. I really appreciate that and will be coming back!

I was treated with such incredible kindness from all the staff and especially the manager. He explained to me all of the services I was receiving to ensure my car was safe. I love Jiffy Lube, but this specific location, staff and manager took it to a whole other level. Above and beyond service

Outstanding Jiffy Lube location!!! The staff was very friendly and professional. After completing their initial inspection, they took the time to explain my car’s condition & future needs. They didn’t try to sell me unnecessary services/​parts which I really appreciate. The waiting area was clean and service was fast. I will definitely return to this location. Keep up the excellent service. You guys are AWESOME!!!

I came into town from Bellevue to visit the In laws and brought my cars here for an oil change. This place is so so so much better than any of the jiffy lubes in Bellevue!
Steven and his guys and gals at this location do everything they say are going to do and are never pushy or hard to deal with. He did a very good job in making everyone in the waiting room aware that he is going to get to them and that makes customers feel appreciated and coming back for future visits.
Thanks Steven and crew I appreciate your honest work and word in your service!

I have gone to this location with a number of vehicles over a number of years. My experience is that yes, sometimes the level of professionalism varies depending on the staff present, but has only varied from very good to great for me. My latest visit was the best of everything — they even climbed up into the truck bed to clean the back cab window. Courteous to a fault, greeted me by name after calling up my license plate on their computer as I drove up, escorted me to my truck and opened the door as I left, even used a paper floor mat. CCA check on battery was a bonus, they showed me both cabin and engine air filters which both looked dirty, but did not pressure me to replace either. I have never been given reason not to trust their recommendations, and get treated like royalty for a relatively minor maintenance expense. I have had many worse experiences when I was spending a lot more money. I have sent both my kids here once they got cars of their own, and their experiences mirror mine. This Jiffy Lube is a no-​brainer at taking care of routine car care!

I have been going to this location off and on for years. This is the first time I’ve received service that not only delivers what they claim but actually exceeds my expectations.
I was greeted at my car by Jordan who was polite and actually seemed happy to see me. From there Steven the GM took over and this is where it gets even better. The guy walked me through the usual information but did it in such a way that I felt like he cared about my car and me and not about squeezing my pocket book for the last dime.
Oh and for the first time in the years I’ve been going there my car was vaccumed and windows cleaned.
As long as this location can keep this team intact and this team sustains this level of service I will continue to be a loyal customer.
Just for the record… I’m very picky about customer service.

This is probably one of the better jiffy lube places I’ve had to go to. No pressure to get more and more services, Avi (sp?) was polite and fast at checking me in. I’ve had several people comment to me that they didn’t like going to jiffy lube for whatever reason, but I’ve never seen any evidence of those reasons. Oil change, coolant top off, and transmission fluid filled, took about an hour, despite having to order filter from their warehouse. Staff kept me updated on how long things would take, no surprise add on charges, and they were fast and courteous with everyone who came in. I always dislike a business that treats me well but treats others differently in my presence, but I didn’t see one customer pressured to get more done than they wanted. They fixed a busted tail light for me, and let me know (again without pressure) that my battery was on the low side but I’d just need to think about replacing it before winter– til then I’d be fine. Got out paying less than I thought I’d have to, and no one did the typical mechanic talking down to a woman spiel that is so common. Great customer service and attention to detail. They even cleaned out my car for me. Reliable brand and this location represents them very well as trustworthy service stations. I’ll be back for my next one!

Very professional, i was treated fairly and honestly. I would definitely recommend to anyone. Spacial thanks to Steven and Casey as well as the rest of the team for staying late to get the job done right! Much appreciated

Mr. Steven Shephard and his team provided some of the best service I have ever received at a mechanics shop. Professional, quick, personable and honest. Truly excellent experience.

My first time visiting Jiffy Lube and was pleasantly surprised by the customer service: I was limited with money and Maycie helped me out generously to get me to a more affordable number (without taking it all!!!). The gentleman working on my car (whose name unfortunately escapes me) did an amazing job on my car, it feels brand new again! I am DEFINITELY coming back to THIS JL for all of my future service (which is surprisingly better than my dealership’s…), and before I forget to mention it, the customer service was great from even their attitudes: everyone I talked to was friendly, everyone was relatable and showed that they all have had amazing training.
THANK YOU JIFFY LUBE!!!

My first experience with them was overall good. The people are friendly, and the location was convenient… That and they are open Sunday so that’s always a plus. I’ll bring my vehicle back to them until they give me a reason not to.

This is THE place to go for extra friendly service and services done correctly: I’ve used a lot of their services in the past and the manager knows me by name which really shows that I’m a valued customer! He always asked me if I’ll be getting some carlashes for my new car lol! I’m not sure it’ll look as good as they did on my 1995 Geo Prizm but I’ll still be considering it!

Nice guys but way overcharged! Told me an air filter was $ 17 then on the bill was $ 27.99! Was in a hurry or I would of looked closer. Extra charges for specialty oil filter? Extra for oil? I just have a regular car. $ 29.99 oil change is false advertising. Mine cost $ 76.00! Wow!

The employees are nice here… so no complaints about that. I just disagree with the prices of it. If you have a newer car, and the oil is just plain expensive. Some times, it can be about 10 minutes to get the car done, or it could take an hour or so. Always look to see how many folks are in line to get their car done.
Still go back, haven’t had an issue.

Heard back from store manager. Was nice and offered to check the car and give me a complimentary oil change. If you want a response to a problem it seems taking the survey through corporate is the best route. Would’ve preferred just dealing with manager to begin with, but he never got my message.