Gamestop 2334

Best gamestop to go to. Workers are friendly and very helpfull. They are always good for a laugh also. Only gamestop i go to

I preordered Ghost on the first day it was available for preorder. Someone from Gamestop called me, yes I said it, contacted me and offered me an upgrade on the game I preordered.
I thought why not.
When I went into Gamestop to pickup my already prepaid game, thinking I had the upgraded version of it, I came home to find out I didn’t receive it.
Of course I called Gamestop who refused to correct the situation.
I informed Gamestop that I wanted what I prepaid for. Their response was to offer me a coupon towards another purchase.
Gamestop is basically soliciting their clients at home for additional purchases then deliberately not delivering what their patrons paid for.
Would Gamestop like to explain how this isn’t illegal?
Thank you for stealing from me today Gamestop.