Enterprise Rent-A-Car

After an initial quagmire at the South Tacoma Way location, that sent me to Washington st., They really picked up the slack. Their staff was helpful and courteous. I thought I was only going to need the car for one day but ended up extending it twice, easily and over the phone. I was pleased that there were no extra fees for extending and that I got to keep the same rate. I couldn’t make it in by my deadline on the return date by a few hours. The staff waived any late turn in fees. It is clear that they work hard to take care of the customer. I would use them again and recommend them to my friends!

I called for a car reservation and pick up after some car trouble. I had an extremely important design meeting in Seattle later that afternoon. After getting a reservation for a 2:00 PM pick up, my 5 year old and myself sat patiently waiting for 10, 15, 20, 30 minutes after 2:00. I called the line back to inquire about the reservation and after being put on hold for 5 minutes was told I called the wrong line, I needed to hang up and call again. Once again, I called inquiring where our ride was, to the store so we could be on our way! I had already postponed the appointment now. I was told they had the reservation in Burien. I live in Tacoma and we are in their computer system from previous rentals! What?! We were picked up almost an hour late. I’m halfway to Seattle gets cancelled for the huge delay. They are upset, I look terrible, I sit in traffic for two hours home, beyond upset myself. The cherry on top…“How was your experience?”, Me, «not great actually». I was told I would get a call from Manager Erin (I think her name was) to discuss the mishap, customer service was the biggest priority. 2 days later no call, no follow up. I would call that a serious departure from company priorities… All the way around a disappointing in organization, phone customer service, efficiency and follow up.

After an unfortunate hit and run event, I was recommended to come to Enterprise to rent a car by my insurance company while my car gets fixed.
The staff here was extremely helpful. I called before I came to make sure they had a car available. I spoke with a guy named Keaton. He was extremely professional and very informative over the phone when I was trying to get the scoop on the entire process in general.
When I got to the location to pick up the car, a man named Blake helped me with my paperwork and information. He was also very kind and helpful as well. Both of them took an interest with small talk and made this horrible morning a little less painful. Blake offered me their insurance but after I told him that my insurance company would cover any potential damaged he just said no problem and we moved on. I really liked that he wasn’t so pushy about me «needing» the insurance.
Overall, I would definitely come back to this place and recommend it to anyone in Tacoma.

I rented a car from this location and was treated well. the process was pretty painless, and the staff seemed knowledgeable and down to earth. They have my business the next time my car is in the shop.

I am frequently in need of a rental these days when my family is in town. These folks NEVER disappoint me! Service is friendly and efficient. Thanks from your south side fan!

My wife’s car was hit in a parking lot so we went through our insurance for a rental car while her car was being repaired. My wife called ahead to make sure Enterprise had all the information from our insurance and they did. We didn’t want to wait there for an hour so we tried to get everything taken care of up front besides signing the paperwork needed. We gave them an extra hour just to make sure, this after them saying everything was ready. We got there and they still did not have a full size car ready. They had to rush to clean the full size car that looks like it just came in. So we ended up waiting 45 minutes anyway after we were told we were good. After they were done «cleaning» it, it still had trash in it. They even tried to push the extra insurance on us and this rental car was through our insurance. Enterprise is a joke. Whoever owns Enterprise should do «Boss Undercover» and expose these losers that work for him/​her.

We recently rented a car at this location and this company because they had the best rate for the 12 days we needed the car in Tacoma. But BEWARE they are very pushy about an upgrade and sly about getting added on insurance. While at the counter they push the upgrade, then they take you out to the where the car is and it is distracting looking around the car and that is where they lightly brush over the contract asking for your initials here and there (on their clipboard). The damage waiver is the one add on they do not discuss at the counter, additional $ 16.95 per day. He talked very fast running through the final initials and upon retuning the car they had added in an additional $ 200. It was never made clear that that was added on. When at the counter we were told what the final rate would be when we returned the car but it was never mentioned after they added $ 200 for the damage waiver. It is quite a racquet.

I rented a car for 4 days for an upcoming snow storm because my husband needed to use one of our cars to attend a conference in Ellensburg and my car is a Miata, worthless in even minor snow. Well, they shut the pass down and hubby didn’t make it over and came back home so I didn’t need the car after one day. I called to see if I might be able to bring it back early and hopefully get maybe one day taken off but they said, no problem, bring it back and you’ll only be charged for the time you used it. Thanks Nick, Rich and Enterprise!

Beware of the ‘damage’ scam being run by Enterprise … if anything happens to the car while in your possession, Enterprise will charge you for it.
When I returned the car I was told there was some minor damage to the car. When I told him I didn’t do it, he essentially said «your a liar, and beside the car was fine when it left this office, so any damages that occur after that time are your responsibility.»
After getting home, I started checking around the internet about Enterprise Rent-​A-​Car, and I discovered Several Hundred Complaints from across the United States about Enterprise. Almost all of these on-​line complaints were very similar to my experience … so beware of this damage scam. If you must rent a car from Enterprise, I highly recommend paying for the additional insurance — mainly to protect yourself from this scam.