Time Warner Cable

Don’t get cable twa I am getting tide of cable I called them and they been hearb3 time and still do not fix my cable so I going to seeing TV by cable good ridins to tabrel service

The problem with Timewarner is the price gouge, doesn’t matter if the lines are there already expect to pay for installation, then the equipment they provide that you pay a lovely 10 bucks per-​month that usually breaks or burns out every 3 months. Also the fact that the price keeps going up while the service is the same or less. Syracuse needs to get better ISPs up here and break this strangle hold Timewarner has on this City and I am not talking about their partner Cox.

I unfortunately don’t have a choice when it comes to my Internet provider. When I do I’ll likely be switching to Verizon Fios. The download and upload speeds can’t compete (and no, I don’t want to pay the extra $ 15/​mo for faster speeds). It’s laughable how slow it is compared to Fios. I have the most basic of basic TV packages, and I’m considering canceling that now to try to save more money.
My recommendation is to get Netflix and Hulu (despite the commercials) instead. And if you have the choice, go with Verizon– especially if you don’t watch much TV, like me.
Also, stop trying to force landline phones on us. They’re dead. You’ve lost the battle. Get used to losing battles because Google Fiber is coming for you.

Service is great once you get your own modem. The Ubee models are known for problems.

A new level of bad, REALLY REALLY BAD. 4 hours on the phone, at least once out of the country. They messed up EVERYTHING. Not a few things, EVERYTHING!!! Missed the first appointment totally, didn’t keep our same phone number and I spoke with total IDIOTS. Simply unbelievable…

**Ithaca customer, but who knows where the 1800numbrs take you**
Short story:
TERRIBLE CUSTOMER SERVICE. Will try swindling you for all your worth and probably your first born! Give you the run-​around until you’re so fed up you contemplate just paying them to make it go away. Also, some hair-​losing.
Long story:
6 years ago when my boyfriend (now husband) and I moved in together we signed up for internet service. It was such a hassle getting it installed (monday between 8 and 4) then nothing. call tuesday (we’ll definitely be there today). nothing. i think it was a full week before we had service. Luckily by calling and complaining they nixxed the set-​up fee or something.
Over the next 6 years we watched our monthly payment go up, little by little until we were paying more than double what we started. Yes, I know that’s how the economy works, but still… Cars don’t cost double what they did 6 years ago.
This past summer our service plain stopped working one day. Call. on hold for eternity. finally talk to a human and they inform me that i need to call a different number. naturally. more calls. more waiting. more passing off to a different department… After finally getting the correct department and person to explain the problem to it seemed like someone would be out to our place to investigate the problem. THEN THEY ASKED ME IF I WANTED TO UPGRADE TO THEIR SUPER AWESOME PLUS PACKAGE BS… really?! you want to sell me a different product when the one I’m currently paying too much for doesn’t work?! great business plan.
Then we decided to move. to Washington state. Across the country. Where there is no TWC (yay?!). So I went into the Ithaca branch office with my router, and cancelled my service. that was Aug 14^th. She had trouble cancelling the account, but said it would be handled by her manager, and she gave me a receipt, and I owed nothing. super.
BUT WAIT. fast-​forward to last week when I got an email of my bill. $ 136.64. WHAT? I called the next day. more of the same crap of calling 5 different numbers/​departments and getting the run-​around. This was 2 days ago, and I’m still fuming. I spoke with 4 different people (most of which were trying to get my credit card info to ‘settle my bill’ or sell me something) and I had to get pretty irate before someone with authority was able to handle the bogus charges.
They had been charging me even after cancelling the account, so she was able to make most of those charges go away, excpet for $ 12.96. Which was the remaining balance from when I closed the account. I told her that when I cancelled I was told I owed nothing and my bill was ZERO. She said that I had a bill of $ 12 for September 3^rd when the account was cancelled. So some idiot on their end forgot to click a button for 2 weeks, and they wanted me to pay? No. I was in Seattle Aug17th, I wasn’t about to pay for 2 weeks of ‘service’ that I didn’t use and had cancelled. Then she kept saying «it’s only $ 12 ma’am». If you’re trying to take money from me for service I’m not getting, it’s stealing. and no matter how little, it doesn’t matter. With enough barking and complaining she was able to make that $ 12.96 go away… but it is 2 hrs I’ll never get back.
/​end rant