Rejuvenations Day Spa

I came here in dire need of a massage, and as they popped up via Google for Reflexology and looked legit, I thought I found the best place to go.
First appearance, walking inside, it was actually really quite nice and welcoming. I filled out my paperwork and was brought to a room, and even then… all seemed amazing. I had scheduled a 60-​minute reflexology appointment, but had asked if there was any way to do some shoulder work as an «add on,» as I had some horrible knots that were giving me headaches. To my appeasement, the lady said she could do 20-​minutes on my shoulders and spend the remaining time on my feet, which I was over the moon about.
Now, it came time for the massage, and again, I was so excited and needing this…
I have some very good friends who are massage therapists and one who was even the main instructor at the school here in Syracuse, so I understand that they utilize elbows and the balls of the palms; not just hands and fingers. However, not once did I feel any fingers or hands really trying to seek out my knots. Instead, I just felt a whole lot of elbow pressure rubbing up and down my back. It’s fine, but when they’re so embedded in there, as I had vocalized, you need to get in there a bit better. Also, and please forgive how horrible this may sound, as it is not my intention to be rude nor mean, but people who carry a bit more weight on their bodies… well, their elbows tend to be a lot softer and ineffective than someone of leaner proportions, so it felt like I was being compressed at times by a somewhat cushioned foam roller, but without the benefit of kneading out the deeper knots. I didn’t say anything, because I thought it was simply part of the process and the massage therapist would change her methods, but nope.
In all fairness… the excess pressure on my upper traps did relieve some of the stress and my headache, but the knots were not touched even a bit throughout my shoulder blades.
Now, onto the feet. I mentioned the paperwork I had to fill out in the beginning, and there was a question asking what type of pressure I prefer. I circled both Medium and Firm pressure, neglecting the option for Light pressure. Well, the entire time… Light pressure and no seeking out knots or even the crinkly fascia… just light, circular motions.
At this point, I gave up and fell asleep, because while it didn’t do anything toward the goals I had written down for digging out knots and loosening up fascia, if did act as a great sedation.
Overall, the ambiance was great, accommodations and staff were on par and friendly, but I’ve had better massages from friends and strangers without the certifications.
I truly wish I could give a better review, but since then, I went to another therapist and got EXACTLY what I was looking for.

I bought myself a spa package for my birthday and was very disappointed. The facial was mediocre and the hot stone massage involved not a single stone and the wrap wrapped my legs for about 2 minutes. I left totally pissed. Happy 25^th to me, what a waste of money. I would not recommend this place to anyone.

I would love to say that I went to this spa and had a wonderful experience but unfortunately, I was never able to get my foot in the door. I bought my mother a gift card for her birthday a year ago. She misplaced it and just discovered it while cleaning. It expired a month ago. She was hoping to make an appointment for next week and if she liked it, was planning on becoming a regular. When she called to book the appointment, she was told that they couldn’t help her because the $ 100 card expired a month ago and if they made an exception for her, they would have to make an exception for everyone. I get where they are coming from, I really do but it surprised me that they made absolutely no effort to help us out in any way. They didn’t offer to share their current specials with us or perhaps throw a coupon our way as a potential new customer. Nothing. Just a polite but short, sorry can’t help you. I considered pushing a little bit harder but as a customer service based business one would think that they would be interested in attracting new regular customers, so is that really the kind of place I want to patronize? Nope.