Enterprise Rent-A-Car

I use Enterprise very frequently for work. I am an emerald member, yet every time I rent a car I get hassled with the same questions about insurance and protection, my company credit card handles it. The guy behind the counter was arrogant, pushy when it came to this part of the transaction. Plus my car did not have an ice scraper and we got about 12″ of snow that week.

Great service picking up & dropping off at the airport. Brand new car and a great price! I’d definitely use them again.

Car was clean and ready when requested. Enterprise was flexible on the return location which was a plus. Had some difficulty reaching them on the phone, likely due to this being an airport located rental lot and number of people in the terminal looking to rent a vehicle. Would use them again if ever back in the area.

Fast service and a great car. They go the extra mile for us. Thanks!

Didn’t have any trouble checking in or returning. The vehicle selection seemed smaller, and older, than other Enterprise locations I’ve rented from in the past. But that could be simply because of the location, Syracuse being a smaller airport and all. Overall a good experience.

I use Enterprise a lot, all over the US. I generally find their cars and customer service to be amazing and standard-​setting, not just for the rental business, but for business period.
This location however, is the worst I’ve encountered. The standard up-​selling that takes place didn’t feel right. The cars were relatively expensive the one I got made a funny noise, like the car was out of alignment — thump thump thump .
Overall, I’d go back, because of the loyalty program. But step up your game Enterprise/​SYR!

I have a corporate account and usually have rented by the month from Enterprise. My wife and I were visiting friends and family and we picked up my usual rental from Enterprise in Syracuse. They gave me a great ‘upgrade’ upon my arrival to a very nice midsized SUV. The folks at the desk were very courteous and friendly. The only demerit would be that the interior of the car had that «smoker’s odor» just slightly. As neither of us smokes it was only slightly annoying.
Overall, it was the experience I expected from Enterprise, which was a good one.

The vehicle was rented through corporate but was still a disappointment. The vehicle smelled musky, and there were stains on both front seats, not sure if they were part of the smell. They were limited on availability and this was the vehicle I was stuck with for 12 days.

Traveled into Syracuse in May and again in September on business. I always use Enterprise where possible because of their customer service. I work in the Quality /​Customer Service sector and that is very important to me.
Sandy waited on me in May and Queen in September. They were a pleasure to do business with. My future trips to Syracuse will certainly include a rental from Enterprise.

Traveled into Syracuse for a Syracuse University event. I’m an Avis Preferred Member and needed to make a last minute change to my itinerary. Avis service was ruse and unaccommodating.
Sydney and Paul at Enterprise, saw my frustration and were able to beat and exceed Avis’ best offer with perks. They were great and easy to deal with.
Good:
–Great customer service
–Smooth checkout process
–Beat Avis’ price & gave us perks
–Enterprise owns Alamo and National Car Rental so all points roll into one
Bad:
N/​A

A HUGE truck was cheaper than a standard car… Not a big deal.
When we got to the garage the woman manning the keys said she couldn’t find the keys to our truck, so we would get something else… as the truck was pulled up by another person.
She inspected the car a bit and we signed the papers… Upon arriving back to the garage they said «There is a dent in the roof, we will have to fill our an incident report.»
WHAT??? We parked in a lot all week and the person when we rented the car didn’t inspect the roof…
COMPLETE BULL!

We just had a terrible experience with Enterprise at the Syracuse Airport! First of all, a trick they pulled on us and some of our relatives who have used them is that they add an extra charge for insurance without asking you first. I was quoted $ 249 on the phone but then when I looked at the contract, they were about to charge me $ 300+ !! I’m glad I caught this and told them that I already had my own car insurance. What a racket!
Second, after we had turned in the car and got to our final destination, we got a couple of voicemails that there were scratches on the bumper. However, this was already noted on the contract from a previous user! The agent had specifically shown these to me prior to driving the car off the lot. We left them several voicemails to discuss this but nobody called us back. In a couple of days, I got a FedEx Overnight Delivery letter telling me that I had to fill out an incident report and the case was turned over to the Damage Recovery Unit. This was such a hassle and nobody was willing to help. Terrible service all around!