David’s Bridal

I had an appointment for yesterday to shop for a wedding dress. I was waiting up front, along with another lady for maybe 2 or 3 minutes before anyone came to greet us. A woman, who was very nice, let a sales lady know we had an appointment. The sales lady said very loudly that she has helped a ton of people today and we should be given to someone else. Ummm… can you say RUDE and UNPROFESSIONAL?
We were then greeted by the sales woman who, I guess, drew the short straw and had to help us. She was courteous, but very unenthusiastic. Her personality was dry… sort of like a Triscuit or a dried out biscuit. My fiancé tried to lighten the mood by making a joke or two, but her deadpan expression let us know she wasn’t the joking type. I told her I wanted a fit and flare type of dress. She proceeded to show dresses that were no where near a fit and flare dress.
Between the rude greeting, the feeling that we were a bother and the driest salesperson ever, we politely excused ourselves and left. If I had four hands, I’d give David’s four thumbs down.

It was interesting. My apt was for 11:30 on a Saturday. When I went to schedule the appointment online there were a ton of openings but when I got to the store it was chaos. The store was packed and the consultant I was assigned to had to take care of multiple people. From walking into the store at 11:30 I was done trying on dresses at 1:40 and had only gotten to try on 2 dresses. I don’t blame the consultant, she was very nice but they just try and pack so many people in there that you barely get any attention at all trying to pick out a wedding dress. My advise would be to try and go on a weekday maybe it won’t be as crazy.

I am here to repent for my sins for sticking my nose up at David’s Bridal. It was always the one store I said I would never get my dress from.
I went to two high-​end bridal boutiques and two discount bridal stores this past weekend. I had no plans to commit to a dress.
The interior is not that of a high-​end boutique, but the experience was no less magical. Kay, my stylist, was a major reason I left yesterday with the second biggest smile of my life (the first biggest was after getting engaged!) She was patient, gave me a healthy dose of fawning over my bridal beauty, and was so incredibly sweet. So my #1 advice is ask for her!!!
There are many styles, the dresses were cleaner than the high-​end boutiques I visited and in much better condition (the appliques were not falling off). At the end of the day you can read as many reviews for a bridal store as you want, but it’s gonna come down to where you find THE ONE (and I am not referring to your future husband.)
I was beyond fortunate to find a GORGEOUS blush/​ivory Vera Wang White gown on clearance and to work with Kay!
Bottom-​line: Go to a high-​end boutique so you can have that experience and get it out of your system, but remain open to the fact you might find a unique and perfect dress even at a chain store!

Terrible, terrible customer service! Im on the phone asking if they have a dress on a certain color and size regardless what style it is. Ive been calling stores in different areas coz my wedding is on sunday already and a bridesmaid needs a dress asap. All the other store doesnt take this long to check if they have the dress or not coz im pretty sure they just check it on their computer. Ive been placed on hold for 40 freaking minutes. Tried hanging up and called back. The woman said she need few more minutes to search for it. She puts me back on hold saying she needs few more minutes to search. After 10 mins, she got back to me telling me they dont have anything. Its almost an hour for nothing and i never experienced this in other davids bridal! Total waste of time!

I purchased my wedding gown on May 24^th from the Syracuse, NY store. On that day, I also ordered a fit and flare slip, corset bra, and veil. This past weekend, Saturday June 27, I went back to the Syracuse store to try on my dress (which had been fixed in alterations and looks great) as well as to shop for bridesmaid dresses. I was accompanied by my mom, future mother-​in-​law, and two of my bridesmaids. I made an appointment ahead of time and was assigned a stylist, but she was also working with two other groups and barely had any time to help us. We ended up pulling our own dresses, asking other stylists questions about fit, availability and colors, and basically worked without the help of a stylist — which was not awful but frustrating, since I had made an appointment and several other customers in the store had not. When it came time to try my dress on, I put on the corset bra that I had ordered and it did NOT fit-​it was not the bra that I had tried on in the store on ⁵⁄₂₄ during my initial shopping experience, and it made my dress look horrible. We took the bra off, and my dress fit like it had the first time. Our stylist, Donna, told my mother and I that the manager, William, would be more than happy to refund us the money since the bra we’d ordered was the incorrect style. After we were finished shopping, we went up to the cash register and spoke to William, who briskly informed us that all sales are final and he could not offer a refund. When I explained what happened — that the bra I had tried on initially was not this particular style, and I thought that perhaps I had tried on an old style of bra that they no longer carry — he interrupted me several times, telling me that he «has to follow the rules.» My mother and I very calmly tried to speak to him about our options, but William continued to get more defensive and aggravated (which I can relate to, as I was the manager of a retail store previously and know how frustrating encounters like this can be!) He informed us that our only option was to take a store credit, and that we had to use it that same day or we’d «lose it.» I calmly explained that I was not prepared to continue shopping and that I’d appreciate it if he could extend the timeline in which I could use my credit. He got even more defensive, but agreed to extend my timeline to the end of this week so that I could come back and shop around at my convenience, which I appreciated. After coming to a disappointing ‘resolution’ (for lack of a better term) to the situation with the corset bra, I asked if William would kindly give me three color swatches instead of making me purchase them, since we had been inconvenienced. The total for the swatches was $ 3.12. He loudly replied, «I cannot give things away for free!» I proceeded to pay for the swatches — and then William handed me a $ 20 gift card for Shutterfly. Why would he comment that he can’t give things away for free and then hand me a gift card? I understand that the gift card more than likely doesn’t cost the store any money, which is why he didn’t hesitate to give it away, but the appropriate gesture would have been to give me the three swatches free of charge and apologize for the inconvenience. William was not only unprofessional during this encounter, but when I went to the ladies room earlier (which was disgusting and in dire need of attention) I overheard him speaking to an associate in the hall across from the restroom about a customer — he was being rude and derogatory and completely unprofessional! I was surprised to find out that the man I’d heard and seen speaking that way earlier was the store manager! My overall experience with the Syracuse store up to now has not been horrible; I found a dress that I love and we will more than likely purchase bridesmaid gowns and mother of the bride gowns there as well. However, I am shocked at the lack of professionalism on behalf of the store manager, the lack of organization (no one knew what stylist was working with me, which rooms to go in, where certain dresses were, what sizes they came in, etc.) and the overall appearance of the store. The shoe area was also a disaster (no one could help me find a pair in my size to try with my dress, and I wasn’t about to dig through the piles of shoes to find one). If you expect shoppers to essentially fend for themselves due to a lack of available stylists and organization, then I would expect that dresses would be hung in some sort of order, on hangers (instead of haphazardly thrown on racks and slipped on to hangers) so that we could find what we were looking for. I’ve worked in retail — so I know how it goes, and I empathize with William as the manager of a busy store. However, shopping for a wedding dress is an emotional, sometimes overwhelming experience. I chose David’s Bridal because I’d heard great thing about the dress selection and service, and imagine my disappointment when I did not have that same experience.

My wedding is July 25^th.
I ordered my wedding dress in March and I was told I would get an email when my dress was in and it most likely wouldn’t be til June. I never received an email. So today, June 11^th, I called and was put on hold while they «look for my dress». Then I was told my dress had been picked up in May. Picked up by who??? I don’t know.
So I was told I would get a call back in a few minutes when the manager was spoken to. 2 hours later, I called back and let it ring for 3 minutes and hung up, drove to David’s bridal, and told them my situation. I was told the girl had answered the phone every time it rang…
Then the manager says they will rush order my dress– and it will be here July 18^th… One week before my wedding. Seriously???
No! someone better fly on over to China and get it from the sweatshop it’s probably being made in.
After a few minutes of my uncontrollably crying, I’m told it will be here in 10 or 11 days. Let’s hope they don’t give this one to someone else.

I have to say I wasn’t psyched about going to David’s Bridal (and I didn’t even see the other reviews before going). I imagined that I would get some one of a kind dress from a nice boutique, however, I can’t see paying a ton of money for something I will wear once (or maybe a few times) and I am not doing the whole traditional, big wedding thing, so David’s Bridal actually worked quite nicely. Here’s the deal:
Came in with my mom, didn’t have an appointment, and didn’t even notice the little desk when you first walk in. Went right for short dresses along the wall to the right. Grabbed 5 – 6 to try on. I wouldn’t give 5 stars because no one came to help me carry them or ask if I needed any assistance, however, in their defense maybe an appt. is preferred, but from the sounds of the reviews, I think I had the right approach.
So, I tracked down a sales associate and asked if I could try on the dresses. Then I was directed to check in with the lady at the front desk — ok, no probs. This lady wasn’t super friendly, but no big deal as she got me a room within a minute or two. I grab some shoes from the back wall to try on with the dresses and away we go. The second one I tried on fit great and was just my style. I tried a few more on and then decided to go with the second one. I was probably in the store for 25 minutes or less.
A nice sales associate came by when I was looking in the mirror and deciding that I had 100% found the dress. She said it looked nice and advised that I should either order the dress or make sure I get it dry cleaned as lots of people come in and try on dresses. Ok, interesting and yes, I suppose that is true… it ended up that it would take too long to order the dress, so I may get it cleaned beforehand, but it honestly looks fine.
As another woman is ringing a cowbell amidst numerous family members, I make my way to the checkout. At the checkout the woman asks me a few questions, including whether or not the dress is for my wedding. I respond with yes, unless I get a discount if it is not a wedding dress (I heard an announcement while we were in there about discounts for non-​wedding dresses). She said I would get $ 20 off since it was for my wedding… then later asked me if I also got my dress from there — somewhat puzzling as I was buying the dress — I think that because the dress is more casual and short she maybe thought it was for the shower or rehearsal dinner. Who knows. Total after tax: $ 150. Boom!
4 stars because i got a dress here and it was a pretty quick and painless process. Had I not bought a dress, I probably would have gone with 3 stars, as this certainly isn’t the best place, but for Syracuse they certainly have a decent variety. I’d say David’s Bridal is what you make it and if you are looking for a reasonably priced dress it isn’t a bad option. Also to note: no refunds, you buy it, you sign the receipt acknowledging that you know there are no returns and you go on your merry way.

This store deserves every bad rating they have received. I made an appointment to look at a few dresses I saw online for a Military ball. I called the day before to be sure they had the dress in my size before I drove over an hour to get there and was told they did. I arrived at my appointment 10 mins early to look before my girl pulled me in. First, I was informed that my dress was not available. Then, I waited over 20 mins beyond my appointment time and my girl never found me, I had to inquire. Finally, the girl who did finally help me said she would have the dress sent from another store in NY so I could try it on before I decided, called and left me a message to inform me it was ordered and they would call when it got in. I called a week later to see if it was in. IT WASN’T EVEN ORDERED. So on top of wasting a day driving down to Syracuse I have now wasted a week waiting on a dress that was never ordered. Now I don’t even want to go back to buy the other dress I was considering. They really need to get their act together.

Back in early December, we came to David’s Bridal so that one of my bestest could try on dresses for her big day. The woman, that greeted us at the door, was very professional. She got an idea of the kind of dress she wanted, then assigned her to one of their specialist to pick out a gown. The dresses were gorgeous and true to size. Also, their prices for gowns were reasonable as advertised.
As for the staff, there were a few unprofessional things going on like, making me help her into the undergarments because they were running around and doing other things. Maybe I am wrong, but isn’t that their job??? One of the bridal specialist gave backhanded compliments to my friend about her style and said: «Your style is very different, I’m dying to see what she would pick out,» to everyone who was standing there. The girl made it a point to come over and look at what dresses my friend had on, stared at her then commented: «Oh I just wanted to see what you would wear!» My friend and I were slightly offended by her behavior because it was more like a dig than a compliment. Aside from all that David’s Bridal wasn’t horrible, just know when you go in there is a mix of professional, and unprofessional people working amongst those affordable gowns.

Went here for a bridesmaid dress-​tried it on in September. Went to order it in October and they said my information and the brides info was not in the computer. I had the bride call to get it straightened out. Went to order the same dress yet again in December and my info was in the computer however the associate was asking for the style # of the dress, which size I wanted to order, the color and the length. Isn’t that Her job? I knew none of this info since I tried the dress on 4 months ago and I’m currently looking for bridesmaid dresses for my own wedding. Extremely unorganized, and I’m highly disappointed because I found a wedding dress there I absolutely love, but will not purchase it there due to the lack of professionalism. I will take my business elsewhere.

Update: I went back to David’s Bridal 2 weeks after leaving it there for alterations and was told there was no record of my request for alterations. They gave me a slip promising I would have my dress in a week. The week mark was 3 days ago. I didn’t receive a phone call so I called them. Again, I am being told no record exists of my changes. I am lowering my rating from 3 stars to 2 stars.
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I went to David’s Bridal with my maid of honor over the weekend and absolutely loved the one and only dress I tried on. I had looked at all the dresses online prior to coming in and had 2 that I wanted to try on. My first pick was available, my second pick was not and having tried on my first pick, I don’t think I would have bothered to try on the second. This dress is exactly what I wanted. I was so happy!
That being said, when I went to DB it was on a Saturday so it was very very busy. The young lady who was assigned to assist us asked what dresses I wanted to see, I gave her the 2 numbers, she asked if there were any other dresses I wanted to see. I told her I wanted to try those 2 first and then maybe look? She said that’s not how appointments work. You have to select all dresses first, which I thought was odd… Anyway, I ended up just asking to see the specific one I had come to see originally. She gave us our dress and basically walked away. I think she was also looking after a number of other clients so she was running back and forth. We didn’t know where to put the dress after we were done and stood there for about 5 minutes waiting for her to come around again. She politely asked if we wanted to have the dress saved under my profile. I said yes and she said we were all set then and that she would update my profile details. I called 2 days later asking after that specific dress and they said they found my profile but no dress details. It was a good thing I’d written everything down and was able to rattle off all the details.
They were actually out of stock for my dress at their warehouse but they were able to find one left (could’ve been a sales tactic) available at the store. I asked her to please hold it for me and that I would come to pick it up at the end of the day. She sounded hesitant but said she could hold it for me for one day only.
I read horror stories about people doing alterations at DB so I am not even going to try it there. Will find a local seamstress to take care of it.
If you have an idea of what you want and don’t mind waiting a little for service, DB is a great place to try.

It is what it is. I got my dress here at a discount but it needed a lot of cleaning. You’re going to a place where everyone and their brother tries on the dresses. It’s going to be expensive as «they know they’ve got you.» It is the Walmart of bridal places.

By far one of the worst customer service experiences, specially for my Bridesmaids. I live in CA and got my dress from a David’s Bridal in CO both stores I went to were ok. Nothing bad happened but not a fantastic bride to be experience either but this store in Syracuse was the worst. I won’t bore with details. In short they don’t know what they are doing and management will lie to cover up what you were told could happen and mistakes that were made. I would recommend going anywhere else!

Allison Grant helped us and she was amazing! So helpful and patient and funny. She helped me find the perfect bridesmaid dress and my mother a perfect mother of the bride dress. She worked with us for over three hours to get everything perfect. Talk about amazing customer service!

Let me say three things up front:
1. I have shopped at David’s Bridal shops before in Chicago (where I live) and have had a lovely experience.
2. I was only going to this one in Syracuse because I am from upstate New York which is where my family and college friends live and I wanted them to dress shop with me.
3. I had a lot of fun shopping for my dress, spending time with friends/​family and really enjoyed my day; This was in SPITE OF the employees of this David’s Bridal .
Now that that’s out of the way, let me regale you with the craptastic experience I have had with this location. Understanding that it’s a David’s Bridal and that I made my appointment on a Saturday, I expected it to be busy and I knew that my attendant would be working with me and one other person.
We arrived 10 minutes before my appointment where I was told to wait for someone to meet with me. About 20 minutes later, someone finally came over but not to help me buy a dress, rather to coerce me into getting my fiancé’s tux at Men’s Warehouse. It was another 10 minutes before dress shopping began.
My attendant couldn’t have cared less about me, my questions or what I wanted and at some points actually seemed mad at me which was just a real treat. I had printed out some David’s Bridal styles that I liked with their item numbers and was trying to explain which ones I was most interested in but about two words into that the attendant snatched the book away and commanded I follow her. It’s how I imagine the military would make someone shop for a dress… you know, angry and no fun at all.
She was racing through the racks grabbing dresses and telling me that she’s busy with another bride so my friends and family are going to have to pull my dresses for me. I started to ask how they’d find the right ones but was quickly shut up. We get the dresses to the dressing room and my head is spinning. She tells me to «get settled». I have no idea what this means to her. Yes, I’m an adult human who’s been in a dressing room before so I generally know what’s up but I assumed she’d be helping me get in and out of these monstrosities of fabric. She just said, «get settled» in response to every question I asked so eventually I gave up and she wondered away.
I called my best friend over since she had purchased her dress from this place and she dove into the dressing room to help me. Meanwhile, my sister was navigating through dresses to find the ones I was most interested in trying on. My friend and I get a dress on and I start to head out to show everyone and the attendant chick sees me and freaks out. «You can’t go out there until I check you over!!!» she shouted whilst shoving me back in the dressing room. She literally did nothing and then opened the door again. This scenario would repeat itself for every dress I tried on. If it hadn’t been for my friends and family helping me, I fundamentally don’t know how I would have found a dress.
Cut to, the dress has been found, I’ve done the ridiculous bell ringing/​wish ceremony and I’m at the register where my attendant tells me I have to order the dress online. I was like, «Okay. Order it and ship it to my house in Indiana.» She hands me an iPad to do it myself. The entire time I’m doing this the attendant is standing over me cooing about how good I am at knowing my address; it’s literally the most attention she’s given me all day. I get that all done and need to pay for the accessories which takes, no one’s kidding here, 45 minutes. Finally, someone else comes over to help and my attendant grabs her manager to start complaining that she doesn’t think she’s going to get her commission on my dress because I ordered it myself online. «Frankly,» I thought, «I hope you don’t. We should get your commission because we did all the work!». So, now everything is paid for and is set to be sent to my house in Indiana… or so I thought.
It’s at this point my attendant gets back in the fray to hand me my preservation kit and I was like, «Can you just ship this with everything else?» To which she says, «You might as well just take it today rather than waiting to pick it up when you pick everything else up.» I explain, for the seventh time, that I live in Indiana so everything needs to be shipped to me. She spends about ten minutes trying to find out if one of my friends can pick it up instead. I say no. Finally, after another $ 15, it’s set to be shipped to me.
A month after all this, I had the dress but not the accessories. So I call and they say they haven’t shipped them but will on Friday (I called on a Tuesday). I waited two weeks and called again and they still hadn’t been shipped but swore they were going out that day. As of now, it’s been 45 days and I have no confidence in them sending me the right stuff. As an aside, I did ask if I could just pick it up at a local David’s Bridal… they said no because it would be too hard to call one of them.
In summation, don’t go to this David’s Bridal.

Oh my just spent 2 hours with LaShonda. She was awesome! ! Very professional! And she gave my daughter time to walk around and get a feel for the DRESS. She never made her feel fat or that the dress was wrong! The more my daughter talked the more LaShonda KNEW what she was talking about, she asked lots of questions to help get the right fit. WE would recommend David’s Bridal, and LaShonda! Thanks for an awesome 1ST time experience!

Had an amazing time!!! My consultant made me feel important and catered to my tastes and steered to towards the styles I was interested in. LaShonda was amazing! My mom mentioned a longer train and she immediately went out and grabbed a train for me to try that matched the dress. She made my first bridal dress shopping experience amazing!!! We were in the store for 2 hours!!! And she helped me find more dresses in the new style I fell in love with. LaShonda also went and consulted with the managers and the seamstresses about ordering the dress and alterations. She did whatever I needed in order to give me all the information I needed to make an important decision on buying a dress. LaShonda was amazing and really made me feel like a beautiful bride. She even wanted to know if I bought a dress else where so she wouldnt worry about me. Best first time ever!!!

I’ve bought several dresses over the year from David’s Bridal for small events. The staff at this location as well as others have always been very nice even when the store was super busy. Usually, they went above and beyond customer service at other stores. Sure, the quality isn’t always the same, but the dress will most likely look like a J. crew dress!

My visit to this place was about 2 years ago, but I doubt it has changed any. First of all, there were no chairs for my mother to sit in. There was one, but it was being occupied by another mother.
My consultant, whose name I believe to be Erin– was MIA for a majority of my appointment. My mother is a no frills type of person and did not know how to help me with the dresses, so I spent much of my time standing around, looking for my consultant. This is ridiculous. Yes, it was busy but it was also a Saturday. They should have been adequately staffed.
I also don’t think that the staff was professionally dressed. I would have hoped that for spending several hundred dollars, you would get someone helping you that at least looked to care about her appearance, but this was not the case.
Don’t go here, people. I ended up at New York bride at the reccomendation of a friend who was also getting married and could not have been happier with my experience there.
Don’t assume that because you are at the walmart of bridal shops that you are going to get the best bang for your buck there. At New York Bride, I spent around $ 650 on my dress including alterations. A comparable dress at David’s would have cost me about $ 400 more.
AVOID THIS PLACE LIKE THE PLAGUE!

I went to David’s Bridal with my mom and my sister. I live in Chicago, but we had all gotten together for the weekend and I thought it would be fun to give them the opportunity to see me try on some wedding dresses and to also look for some dresses for them to wear tot he wedding.
Problem number one: they had no record of my appointment. I had called weeks in advance to make the appointment. When I arrived, the woman asked for my first name. It wasn’t on the list so she asked for my last name, which also wasn’t on the list. She then crossed off the name of some poor woman, who had my same initials, but whose name looked and sounded nothing like mine. She confirmed that I was there for a come back appointment, which I wasn’t, and then asked if the phone number was right, which is wasn’t. That whole experience alone should have been enough for me to realize that they are clueless. The woman told up Erin would be right with us and that we should start looking around.
My trip to David’s was not my first in a bridal store, so I had some idea of what I wanted. What I was seeing on the racks wasn’t it, so when Erin came over, I first showed her an ad for a dress I had seen in several magazines. She said they did not have it. I then explained what I liked and what I didn’t like in general. They were global terms like, «I don’t like the meringue look» and «I like a lot of beading on the bodice,» which I thought was going to be helpful in narrowing down choices, as was the case at the other bridal shops I have been to. Erin looked put out. My mom asked if all brides were this difficult and Erin flatly said, «No.» She then said she had to rack her brain to try to find something for me. I found three in the 20 minutes she left me; she came up with none. She carried the dresses to a room for me and left me.
My sister helped me to zip up the dresses and spread out the train, etc. Yes, that’s what a MOH does, but she normally does it on the wedding day, not over and over at the bridal shop. That’s what slaesgirls are for, but Erin was nowhere to be seen.
They have very few samples in size 2, so I was trying on 4’s, which were much too big. I said something to my mom and sister about other shops having clips, to pinch the excess dress so that one can look at oneself without holding up the bodice. Another salesgirl, Erin was still MIA, mentioned that they had some in another room. She then walked away and did not return. It’s great to know that clips exist, but it would have been more helpful all around to actually have some to use.
Erin eventually came back and said that her manager was on the case. So my mom tried on a dress. My sister tried on a dress. We took some pictures. We talked about dinner plans. We talked about other, nicer dresses I had seen in other, nicer stores. Eventually a woman came over and asked if I needed help. I explained that we were waiting for a manager. She sheepishly admitted that she was the manager and that she had no ideas for me. Why she couldn’t have said that 20 minutes before is beyond me.
Erin then showed up with a sample (size 6, so again much too big) that was actually what I had asked for all along. The manager got clips, so that I could look at myself without holding the dress up in my hands. They told me to come back when the new dresses came in, admitting that it was too much to take all the fabric and beading that needed to be taken in to make the dress fit me (so at least they were honest and not pushing for the sale, which is the only reason they got a second star).
They gave me shampoo samples and a Shutterfly card when I left, so the time wasn’t a total waste, but I will never go back to David’s Bridal.