Best Western The Inn At the Fairgrounds

Zero stars, in fact this hotel is not even worthy of a review the grounds and Lobby look great then it turns to crap from there. Sorry Unilocal community but I don’t feel like writing a 15-​page report (i’m still upset by the experience). I will say other negative reviews on this place are accurate.
Also see my quick tips.
Save yourself a lot of aggravation, Don’t stay here.

Worst experience with incompetence I have had at a hotel in many years.
CONS:
1. Internet was out for an entire week because nobody knew to cal the carrier to fix it. The manager was not in the country so none of the staff knew what to do.
2. It snowed when I first got there and they NEVER shoveled or spread salt to protect their guests from slipping. It was extremely dangerous.
3. Cleaning staff only walked into my room the first night and tucked my sheets in and walked out. Didn’t wipe down anything, didn’t even remove the towel that was on the ground. Nothing.
4. Morning staffer couldn’t be bothered to do her job and keep the breakfast bar stocked. When asked she rolled her eyes and said «Again? Eigh»
NOT CONS:
The only one that had any concern at all was the night girl Chelsea.
— — — — — — — — — — — —
When I asked how many people worked here I was told they have one housekeeper, one manager, and a couple others. I inquired at their training that they must have gone through procedures if there were issues with guests, what to do… I was told they do not get training in things like that, just how to check a guest in and out of the hotel and how to operate the washers and dryers (front end staff does this when they should be helping guests)
Conclusion:
It will be worth the time to drive further to avoid this hotel.

I did not stay at this hotel. I tried to book a room online for last Sunday night. The booking would not go through, the room was showing as available, but I kept getting an error message. When I checked my account online, it showed they had charged me for the reservation anyway. I work in a hotel myself, and I understand that online reservations sometimes get messed up. That is not my issue. The problem was that when I called the hotel to ask them about the issue, the front desk handed the phone over to their manager. He was so incredibly rude to me. He would not listen to why I was even calling, immediately started conversation by telling me I could not stay because they were sold out. At this point I figured there was a glitch in the system and that I would be unable to stay, but they had charged me for the room. He would not listen to me, and insisted that they had not charged me anything and that it must have been another hotel in the area. This was the only hotel I had tried to book. I understand that online reservations can sometimes get messed up, but the manager’s attitude was completely uncalled for. I will add that the charges have been refunded to my account, so apparently someone figured out the mistake eventually.

Stayed here for one night last weekend. The hotel is clean and the staff is friendly. The woman working the breakfast room kept it open an extra hour for us while the staff looked into our plumbing. (Plumbing problem was nothing major and was fixed right away) Amazing customer service during breakfast hour!!!

I’ve stayed here twice now for work, and have had two very different experiences. The first, the hanger in my bathroom fell off when I hung my towels, however it was fixed immediately, which was great, as I was staying for a week. The second was an overnight trip that was booked last minute. The rooms both time were big, with very comfortable beds and a selection of pillows. Although there is a highway visible from one side and a train track on the other, they do not impact your stay at all. The restaurant that is attached, Daniella’s, is fantastic!

Spacious room close to State Fair Grounds and HUGE mall. Made reservations after quick illness of daughter on I90, all was well. Pleasant staff, no swimming pool much to my discontent but room as mentioned was very spacious and clean except for tops of bed banisters, dust was visible. Being a mom, I would assume the dust was only a week old. Would stay again if ever stuck on I90 or had plans in or around area, okay breakfast!

Stayed overnight here during a 2 day drive and was very pleasantly surprised. The room was incredibly clean and everything in it looked brand new, as was the lobby area. Lots of clean towels and a nice shower with a good water flow, plus an adjustable showerhead. The beds were comfortable with 4 pillows on each one. Good cable TV channel line up. The continental breakfast in the morning was set out nice and early (we went for breakfast at 6:30am) and everything was fresh and hot, with a good selection of food choices.
The hotel staff that we encountered was friendly and helpful. We called down from our room and the guy at the front desk (Matt, I think) said he knew of a good place for us and told us to stop by the desk when we came down. When we did, he had the directions all printed out and ready for us, which was helpful. The place he recommended was delicious also. :-) The only reason I didn’t give it 5 stars is because of the location. It was a fine location for us because we were really just looking for a highway hotel, which it was (i.e. easy off, easy on the highway). There is a giant mall and the state fair grounds right by the hotel, but if you’re looking to be in downtown Syracuse or to explore the city, this hotel may be a little out of the way. The location was very quiet though.

Overall, my Syracuse experience was solid; however I experienced a very so-​so experience at Inn at the Fairgrounds.
The room was overall very nice and the high-​ceilings gave it a grand feel. Everything was new and pristine and the bed was comfy. However the journey to this pleasant room was bumpy.
My issue is with the service. There’s a certain level of incompetency that occurs when:
You go to check in, get your key, go up to the 2^nd floor to the far end of the hall and walk in to a disheveled room. (Excuse — Inspector was in earlier and they forgot to make it up)
OK, honest mistake, but then…
You trudge back to the desk, explain the situation, get a new key, go up to the 2^nd floor to the far end of the hall (directly across from the first room) and walk in to a naked man laying in the bed. (Excuse — He called down earlier in the day to extend his stay by a night)
I don’t ask for much. All I ask for in a hotel is a nice, clean room that isn’t occupied by a naked man (although hot female is fine). After three tries, they got it right and I went on to have a pleasant stay.

The good — The rooms and service were top notch, very quiet even though there is a train track on the side of the Hotel. I never seen one train during my week stay. They have a great restaurant on the side, but there is something on the bad that I need to say
The bad — Travelocity failed on the booking of the rooms here, when we got in they said that they had no reservation made for us, but allowed us to stay still so they could check with Travelocity in the morning. The restaurant I must say has the slowest service in the world. We went their for dinner and it took them 40 minutes to take our order. On top of that I ordered room service one night and it took 1 ½ hours to get to me. Mind you the hotel is not that big.