Vons

I go in the other day and there was a display by the front door. The items fell off and were on the floor, which didn’t look esp. good as you enter a business. I told the cashier and she told a guy (employee) who was seemingly having a break or something in full view. He looked annoyed and went over and literally kicked the items to another display on the other side of the door. So unbelievable and embarrassing, but the cashier didn’t seem to mind. Really? Who is the manager and does he/​she read Unilocal?Apparently not. SMH.
Another time I called asking if they had a particular bread in stock. After waiting a long time on the phone, It seemed the guy couldn’t understand Ezekial bread. I had to say it about 5 times AND he worked in the bakery. This store needs some serious overhauling.

Horrible customer service. I got a veggie sandwich today and let me tell you, it was disgusting. But first let me back, the girl who was helping me didn’t understand what I wanted, had to repeat myself 100 times. On top of that, she was rude, not friendly and I regret waiting for 20 minutes for a lousy SOGGY sandwich that fell apart once I opened it. I regret getting my lunch from here and I highly suggest you don’t either. Go to ‘Sylmars Fix’ close by.

All people is rude !!! Corporation don’t do it noting !!!
I like the promotions but all is a problem
Never have chicken salad

«P.J» retired tonight at 9pm.
There is NO REASON left to shop at this Vons…
The store is beyond filthy and the management (other than Julie)
leaves alot to be desired. …They’re extremely rude and unprofessional.

This market is like wandering into the Twilight Zone… or a horror movie set with a deli counter. It’s dirty, dreary, and looks like time forgot it. I agree with one poster who said they need to give the place a facelift, but I don’t know if Vons new overlords, Safeway will commit to that. Add to that, it seems the store management doesn’t take much pride and that trickles down.
As one poster said, this is the most reputable market in Sylmar, and that is frightening when you think about it.
I have seen half eaten food on the shelves, or half drunk bottles of soda, water, etc. and again that rests with the leadership. Also, most stores make an effort to sweep and clean up daily. That doesn’t seem to be the case here.
And, yes, there are transients all over the place in the parking lot, and I saw one follow a lady into the store asking her for money. I’d not try my luck withdrawing money from the Chase ATM next door. I have never seen so many homeless or transients in an area outside of downtown LA. Are there halfway houses in the area?

I will never set foot in this filthy store again. Carts are disgusting, floors dirty, everything in the produce is old and wilted. The general aisles do not have a good selection — I always leave without getting everything on my list. Giving this store 1 star is too good. Unilocal should have negatives in their star system. Not coming back.

I have been into this Von’s a few times — it’s not my regular store, but go there from time to time when I’m in Sylmar for business. What I’ve come to realize about my overall experience here — is that i prefer to drive 17 min. out of my way to the La Crescenta store.
If I’m going to spend the same dollar for dollar amount in a store that is well-​lit, well-​stocked, fresh, and up to code — why do it in Sylmar where it doesn’t, in any way, look or feel appealing?
Wish the chain would put money into giving this place a makeover. Would give employees and managers there a sense of pride. Right now it’s just worn down.

Apparently Vons/​Safeway doesn’t care about this store. The disregard is so obvious as soon as you drive into the parking lot. It’s dirty, understaffed, often out of items in the weekly ad, cluttered, and totally mismanaged. Checkers (with the exception of the old-​timers) are more concerned about texting and looking at their phones than helping customers. Today I walk in and there is trash overflowing by the front doors, no hand baskets by the door (they’re all stacked up at the registers, which makes it awkward to try to squeeze by customers in line to reach one), the produce shelves were bare in a lot of places, there were abandoned shopping carts all over the store, lines to check out backed up into the food aisles, and there are always people outside soliciting for something and today was no exception. I guess they assume that Sylmar residents are ghetto and don’t care, but we do and that’s why we don’t shop here if we can help it. Drive a little further to Granada Hills or Tujunga if you want a decent Vons.

Has completely gone downhill :(never restocks, fresh fruits and vegetables are horrible, deli and bakery never has anyone available to help you. They seem to staff minimal amounts of checkers these days so the lines are always long. The parking lot is filled with transients wandering between the cars asking for money.

Foods great… kinda pricey so you gotta wait for sale time… the line is long and they need more cashiers.

This has to be the worst Vons I’ve been to. Unfortunately it seems to be the only reputable market in Sylmar. Every single time I shop here, there are plenty of cashiers, and yet the lines are ridiculously long! I can understand if the store was understaffed and busy, but it is like this every time I come here. Even after waiting for what feels like an eternity in line, the cashier can’t even acknowledge you or let alone smile… Every single employee is slow and appearing to be hating you for giving them work. With how expensive it is to shop here they should be kissing your ass. I would not recommend.

Marissa the cashier is such a bitch! Learn to have manners with the customers. If your having a bad day then go home. But don’t bring the sorry ass attitude to work. Anyone looking for bad customer service go to checkout line 1 she’s there working tonight. U suck get another job!!!

Food is either average or on the higher end. not too many great deals, but lots of options. Generally the store is clean but sometimes the bathroom is dirty. Cashiers have gotten more friendly in the past few months

I just went here for a few things. When I came out this couple was standing next to this car, the owner left his dog in the car with the windows rolled up. The couple called 911 (They waited over 30min for them to come. They never showed!) they went inside so the store can announced it over the loud speaker for the owner to come out. The store refused to announce it! Refused! What kind of people are they!!! I have no respect for the person who refused to help. if the lights where left on they would have announced that no problem

So, since Ive moved to the Valley a year ago now, its been quite the transition from Mar Vista /​Santa Monica /​Venice.
I didnt WANT to move, but a year ago my life was in chaos (I got out of a toxic two year relationship with a cheating «fiancé») & I needed to move on & get a fresh start. Amdist this chaos in my personal life I had lost my job, etc. Shit was real fucking bad. But I digress…
Flash Forward to know ‘LOST’ style! Great job, car, a place to call home after one mishap on the way to Mike 4 – 0. (Birthday is coming up, so AHEM). BUT Michael’s new life is 20 miles North of my old one. So, I need a place to buy crap, yes?
Old hood had a Whole Foods up the street, down the street and up my fucking ass. Ralphs down the road, Albertsons other direction and a Vons a bit further.
Here in Sylmar (Bring your Kevlar, folks!) there is none of that nonsense as I live in a mountain community 3 miles up from the City. Which is cool, except not so super conveinent for crap.
Closest supermarket a guy like me would shop at is Vons. This Vons SUCKS. It SUCKS as its in a Ghetto ass area in a Ghetto ass «mall» that looks like its received one coat of paint since 1975 when it was built (And also when I was born).
The space is limited, I get it. But Jesus, clean the damn market, CUT YOUR PRICES (The same toothpaste at Ralphs is $ 1.00 cheaper, for example) and stop being sold out of shit. This is a common problem here, because in Sylmar, nobody with a fucking brain can manage worth a shit. Wait until you read my EPIC Starbucks review that has been on my list for Six months now.
Two stars as its the ONLY place to go thats close, and they do provide snaitary wipes upon arrival. Trust me, you dont wanna raw-​dog this girl.

I had a cheesecake craving, Vons has a variety of desserts that are to die for! I wanted to buy them all! I was rung up by PJ, nice older lady. There was another girl who was bagging my items and they proceeded to conversate with each other, I tried to interject but was cut off by the bag girl and then a customer i’m pressuming a regular started talking to PJ and the 3 of them proceeded to conversate. Kind of awkward, so i’m giving them 3 stars for the checkout, but otherwise their selection was great!

All I can say is the store Manager is Rude! I asked a simple question and he almost ate me up … If that’s the Manager what are we going to expect for the rest of the crew. By the way it was on 7÷7÷2015 at night did not get his name. Keep up the good Customer service

Nothing makes me hit that «write a review» tab faster than excellent or horrible customer service. Unfortunately for this review, it’s the latter. The cashier named BIANCA needs to learn the basics of customer service. She started ringing up my items with a scowl on her face, no hi or hello. So I say hi to her and she continues scanning and doesn’t even acknowledge the customer. Strike 1. After everything’s scanned and my payment is processing, she TAKES OUT HER PHONE AND CHECKS IT. Strike 2! HELLO? That’s so basic– you DO NOT check your phone in front of a customer, no matter what profession you’re in. It’s very rude and unprofessional.
The one star goes to the bagger because God bless him, he was so friendly and he bagged my items well.

Unfortunately, this is one of the closest grocery stores to me and I am sometimes forced to shop here out of convenience. I can only assume that the produce manager inspects the produce only once a week because every single time I go, there is moldy produce! In my last visit, there were 2 packs of moldy blueberries in the organic section! Nearly the whole container was infested with mold which worries be because it should be someone’s job to make sure this doesn’t happen! In addition, their bagged lettuce isn’t always fresh. There have been several times that I have purchased organic spring mix only to find that half of it cannot be used because it went bad. So I sit there, picking out the brown soggy pieces of spinach and lettuce so that I can hopefully enjoy at least a small cup of salad.
I reached the end of my rope with this Vons today when I had to throw out my FOURTH minneola tangelo because it was bad. One molded almost immediately, and the other three must have been old. The top half of each was almost dry, and the other half was just deflated with absolutely no flavor.
I am so sick of buying rotten produce from this store and vow to never do it again. Thank God I am moving out of the area soon and will never have to endure a place like this again.

Prices here range from average to expensive. They do have a club card that can knock down the price but nothing phenomenal.
The staff is usually friendly.
The store is somewhat cramped and small.
The lines are normally long.
The parking lot is a mess.
Overall
They have great organic products but other stores are starting to catch on to this trend. I come here mainly for convenience but I do not recommend doing the majority of your shopping here.
Tip
Decent liquor prices, almost comparable to Food 4 Less.