Office Depot

I came in hoping to print some invitations for my Christmas Party and I waited in line for the longest time ever when it was finally my turn the lady was so rude she had no patience she had no motivation to help me whatsoever I let her know what I needed and she was like «we can’t print them on your own paper» so I was like «it’s okay can we see what you have» and she was like «we have nothing like what you have» and I was like «It’s okay can we just see what you have» and before she even showed me anything she left to go attend other people and came back WITHOUT the paper and rudely asked me if I had anything prepared. (I had nothing btw) I know she could’ve made it herself but she clearly didn’t want to take the time to help me so I left. Never come here expecting good customer service because not once did this girl smile at me. If there was an option of no stars I would’ve chosen that.

I walked In there today the store looked amazing everything was in to their places and workers were so welcoming. Two dumbs up.

I only come here when it’s absolutely necessary. I don’t really like coming here because their customer services is horrible and if you need any help you have to scope out the place and flag someone down. This place is close to my house, so whenever I need quick supplies for school I come here because of its convenient location.

i was there Monday August 31^st. to ship out an important package, it was a must for the package to get there on Sept. 3^rd. I was dealing with a young man from what seemed to be a new employee cause he kept asking the other girl all these questions when i would ask him something, I didn’t mind that he was asking questions himself as long as he wasn’t misinforming me which he did. I asked him what time the package would get to it’s destination which was a three day shipment, he said at 11PM, i knew something wasn’t right about the answer but since i needed the shipment to be there on the 3^rd of Sept. i still went ahead and did. i paid just well over $ 73.00 for the shipment. it got there a day late. of course i was a upset about it. went back the day it arrived which was Sept. 4^th and asked for a full refund of the cost of shipment. sad to say i won’t being going to Office depot for my shipment needs. Might as well stick to UPS where i won’t be misinformed and hopefully they will deliver packages when they say they will.

I always get in and out

I don’t always give 5 stars, neither do I normally write reviews for non-​food establishments; however, this Office Depot has always gone above and beyond whenever I need their products or services. Whether I’m using their office services where they make it easy and convenient to get the job done of in my more recent visit when I was looking for office furniture, their associate Manny was patient and went out of his way to help me out.

I go to small bussiness owners for anything… try to avoid to the avoid the big chain stores due to the overpricing and poor customer service.
I am amazed how super nice and helpful every employee is. Super Helpful, Genuinely and nice… Francis help me greatly, I never felt like I was bothering her in any way time after a time I was seeking her assistance. I briefly explained to her my idea on a project and how It must be inespensive. She was so helpful and I am extremelly grateful.
As I am dropping of some items to get laminated and books spiral bound Alvaro and Mayra were over the top Awesome. I went looking at my worst (never did I felt like I was being looked down on in any way… I was being serviced and talked to like a human being… it’s not like that anywhere nowadays, … medical student, not much sleep taking Microbiology in a 5 week course… I want things to get done and please don’t make me repeat myself … lol Heheheeee., Alvaro/​printing services manager and Mayra C/​print services supplied my demands in a caring, understanding matter. There was no feeling of rush or negative vibes in any way. Mayra explained what they can do or not do in reference to my project requests… I leave with joy and content… plus their prices are economical… quite economical… wasn’t expecting any of this from Office Depot. I am happy to have my bussiness needs met @ Office Depot
–must mention Lily/​cashier check out… she was AmazInG!!!

I want to compliment Mayra for her professionalism! I brought in my own blank invites. My daughter wanted to add 4 color pictures on them with party info and response cards. It took all of 2 days. Wow! That included Mayra editing photos for us and adding the perfect writing style! I am so impressed and grateful! I know where to come for my printing needs :)

It’s really the only office place in Sylmar. It’s clean, the staff is helpful & they always are well stocked in what you might need.

decent office depot, same size as usual office depots,
clean, friendly employees, good selection
still more expensive than walmart and target though

I’ve been coming here since I first started college. I’ve probably printed 90% of my projects and resumes here.
First off, they’re sooo friendly most of the time. Except I did have one bad recent experience. On Mother’s Day I went in to print a 10 page paper and the girl helping me was in the WORST mood! I understand she’s pissed because she’s working on such an important day however she’s not only getting paid, it’s not the customers fault this is her job and her schedule.
Other than that they’re awesome. They let you email them your work. And also let you print multiple copies and will reprint til it’s perfect! They also would usually let me log in to my own personal email at times or school portal to access what I need to print during emergencies. However, recently this has changed. They now charge you $ 1 a minute to use the Internet, which is absurd!
I understand that’s company policy though. Overall the employees are great and try to get you in and out as fast as possible. plus the store is very clean

The service was friendly but they take way too long to work on your laptops I wouldn’t recommend using them if u need your laptop fixed, the computer is slower than when I brought it in

Just walked in my office at 7am and STEPPED ON THE PHONE CABLE! COMPLETELY TORE IT OUT THE WALL! SOMEONE HELP ME! haha…
Luckily this Office depot is about 5 miles away from my work! (lol not that close)
When I entered the store I was greeted in less the 10 seconds and was asked if I needed help which was a plus cause I had no time to walk around the store looking for my phone cable that a dreadfully needed ASAP.
So the employee took me right to the wires and completed my shopping experience!
I wasn’t in there more than 2 minutes looking and paying for my item!
hopefully I don’t kick out my cable anymore!

Went into this location today to look for some folders. Everything was organized and the employees were always around to help BUT these guys have some bad manners. I was there with my girlfriend and I kept seeing these guys trying to check her out and as soon as I look at them they look away or down. I am not a rocket scientist but then again don’t they go over stuff like that during orientation? Of course these guys are working so I am not gonna make it a big deal to them since I would be wasting my time. Also one of the guys approached us and asked if we needed help in which I replied in a nice way that we did not and it seemed like he got mad and walked away.
Also I approached one of the other guys and his walkie talkie seemed like they were laughing it up. I have worked retail and our walkie talkies were just used for work related communication, not for talking about our weekend.
The only good thing I liked about the place was the girls at the checkout desks. They were really nice and courteous to every single guest and it seemed like they really enjoyed their job.
If you are gonna visit this place and it bothers you that people stare then either don’t take your gf or if you are a girl try not to wear tight clothing lol

The team at the Business Service Center has fantastic customer service. Thank you for all your help!

This store has done a great job turning around bad experiences. I have been buying in this location since 2004 and as the years go by the staff and store are becoming better and better.
I have no complaints about this location. The staff is always ready to help you.

Just had a great experience at this Office Depot. I don’t frequent these places and let’s face it office supplies are boring! So i was surprised to walk in and hear good music playing loud enough to enjoy but not so loud you hear nothing else. I head to a section that seems like had some of the stuff I need. I was there a little while before a helpful guy named Joel asked if I was good. I told him my list of things. He offered to get them for me rather than just tell me which isle! So cool. All of it was put up at the front even. That is great service and what we need more of these days. Thanks Joel

So when I first wrote my review, I had experienced a small inconvenience. But since then I’ve been back like every week and I haven’t had any problems.
My printer is still no bueno and don’t see a brand new spanking printer in my near future. So as a tutor, I need to print tons of documents, worksheets and other handy dandy papers that help me with my students. The purpose for majority of my visits is for the print station– which can get a little busy sometimes (I’ve waited like 10 minutes before). But the employees are super friendly and don’t take their sweet time getting your files handed to you. They also don’t rush you out for the next customer– like they do at nail salons. They’re efficient.
Also, earlier this week I emailed them some papers pretty early on Monday morning (before they even opened) for printing but couldn’t make it that day. I went back the next day on Tuesday to pick up some other papers I emailed them. The following day on Wednesday I was going crazy looking for those papers I emailed them on Monday. I could have sworn that I picked those up on Tuesday too. Apparently, I didn’t. On Christmas Eve I picked up a booklet I made for a friend of mine as a Christmas gift and the worker at the print station recognized my name and said she still had my papers! Oh my goodness this seriously lifted so much stress off my chest!
I love the fact that I can email them my files and not have to worry about my flash drive being lost or damaged on the way to the store (because you just never know what can happen– I have that kind of luck).
Anyway, I’ve shopped here once for supplies and found what I needed! I was so relieved considering that I couldn’t find it at CVS or Target.
Also, as a crafter I have tons of projects that I plan to get done in 2012. I’ll definitely be coming here for their help, maybe I’ll give them 5 stars in the near future. :)

Nice people. Missing lots of inventory

Like many other individuals suffering from OCD I require order, organization… and meds. When I realized that I was collecting code books, supplemental reading material, and building plans quicker than a fat kid eats cake… I knew that it was time to visit my nearest office depot.
I came across (what I thought to be) a great sale… a fucking huge glass and iron desk for $ 179, and get a free dope-​ass matching bookcase… well, it wasn’t really advertised like that… but you get the picture.
So I head on over to the Office Depot in Sylmar… conveniently close by… in & out in less than ½ hour… and all will be good… OR SO I THOUGHT! What I thought would be a quick and rather painless exchange turned into an unnecessarily dramatic event that took me across the valley!
After showing the «qualified» customer service rep exactly what I needed, he disappeared and wasn’t heard from again until I went to the manager at the nearest register to let her know that homie wasn’t coming back soon & after waiting for 45 minutes, my patience was wearing thin.
She continued to apologize for his incompetence and told me that she would send someone else to look for said item…(*flash forward another ½ hour*)…the manager then proceeds to let me know that although they currently have the bookcase… they don’t have any desks. The exchange went something like this:
Me: so you have the bookcase… but no desk.
Over-​qualified manager: that’s correct.
Me: but you’re selling it as a set.
O.Q.M: I know… we don’t have the desk.
Now, by this time I could’ve easily just walked away & found a way cheaper desk at Big Lots somewhere… OH HELL NO! now I was on a mission. I made the manager call every single office depot in the valley and make damn sure that a desk was available. After another hour on the clock was wasted… she FINALLY found one out in the west valley (that’s «West –Siyeed» to my ghetto folk)…needless to say, but I’ll say it anyway… I got my fucking huge glass and iron desk and free dope-​ass matching bookcase… and will not be going back to Office Depot for jack-shit…word to my moms…