Bedrosians Tile and Stone

I spent a few hours here with my wife selecting tile for our villa in Santa Barbara. The staff was very friendly and helpful. I’ve been to many flooring places before, but this one takes the gold. Me and my wife were very pleased with our experience and will definitely be coming back next summer when we’re ready to do our house in La Cañada.

Had a little problem with the tile we ordered from INTERNATIONAL TILE in North Hollywood, they were not helpful at all. INTERNATIONAL TILE told me they bought the tile from Bedrosian so I called Bedrosian Corporate discussed issue with Ana Elizarra. She took care of the problem 100%, made everything right. So happens that many tile stores buy their stock from Bedrosian. Last week I wanted to do another project, went to their huge warehouse. Bought tiles for my bathroom floor. Pricing was excellent. I cut out the middle man by dealing directly with Bedrosian. Dealt with Florence

If I could give this company zero stars I would. As a professional in this industry I have never experienced worse customer service like I did here. I received a second batch of tile that did not match the first batch ordered through them weeks prior… a little variation is acceptable. this was a 50−60% variation between batches with one batch of tile having a beveled edge and polished and the second batch having no bevel and not polished. this tile was unusable. Part of the shower had already been done in the original tile received and now I have a client with a half tiled shower and no tile to use for the rest of the shower. this company had absolutely no solution for their manufacture problem. instead they told us it was our responsibility to have the edges matched like the original tile and polished like the original tile. I have brought this company every single one of my tile/​countertop orders (around $ 50K worth of orders) and this management could not care less about their repeat customers. Hands down one of the worst companies around. Save yourself the headache and purchase elsewhere!

Just left the store and had a great experience. My contractor sent me over to look at tiles and flooring. Gigi, our salesperson, was extremely helpful and knowledgeable. Very sweet and patient. Excellent experience.

I have been a customer of Bedrosian’s for about 10 years. We have always received great customer service and great prices. I love that I can walk in walk around without being rushed by sales people. Then when I am ready to get some help, I ASK FOR IT and I always receive terrific attentive service.

While I typically try to refrain from commenting on other’s posts, I have to argue in terms of this store’s customer service. Upon my arrival, I was immediately greeted by a young man named Eddie. I explained that my floor guy shot me to the store to purchase some tile that my wife picked out for a a kitchen remodel.
As I was wrapping up my transaction, my wife (who was not with me) suddenly changed her mind completely (via text) and now wanted a Versailles pattern.
Eddie showed me a few tile patterns that were considerably more expensive much to my chagrin. After going back and forth with the Mrs I was all set to pay 1400 dollars for the tile.
Eddie suggested a natural stone in Versailles that he had in clearence. Much to my surprise the wife loved his suggestion which saved us 1,000.
Great customer service. great selection… I’m a new regular customer. EDDIE rocks …

They have great selection on tiles, if you know what you’re looking for and don’t need any assistance, then this is the place for you. If you need any help at all, this is not the place you can get much of the customer service.

We are remodeling out guest bathroom and looked out for tiles at many places including the Anaheim tile street (State college blvd). Their prices are reasonable and they kept their promise of getting the tiles we wanted on time. Remember there are no returns so always make sure you order the right amount. The staff was generally nice except for one or 2 cashiers who sounded rude. There is plenty of parking outside the showroom.
5.30.15
Upping to 4 stars simply because Florence at the front desk has been extremely helpful in saving and finding me some tiles.

Great selection and fair prices. There isn’t anyone following you around trying to get you to buy stuff. When you’re ready, let em know and they’ll help. Richie the manager set me up with with a few orders. He’s a nice dude and a good guy to work with. I’ll be back for my next project. 1 star off because all sales are final and no returns. I have a lot of un –used tile and back splash in boxes sitting around and nothing to do with them.

We started remodeling our house. We looked for suggestions from our contractor and others. We went all over Los Angeles and Orange County shopping for Tiles. Then we went to Bedrosian Tile — 20 minutes from our house.
We met with Lucie Medeiros, she is the showroom specialist and an interior designer. She was not aggressive. Gave us suggestions and ideas. We were not just a number or a Dollar sign to her! They have large selections of tiles, distinctive showrooms, and the best prices in all Los Angeles and Orange County. Lucie always addressed us in a professional manner and followed through with any questions we asked.
Our house looks amazing!!! we ended up remodeling the kitchen and decided to purchase the Granite counter tops from her as well. I also found out that contractors shop there as well.
I highly recommend Bedrosian Tile for your next project, anywhere else you are just a number. Ask for Lucie.

There is a lot of inventory here, and the warehouse behind has «special deals». Prices seem better than other standalone tile stores, but the service here was lacking. We looked around for over AN HOUR without anyone approaching us (other people were being helped.) Even after I asked for assistance, what we got was spotty until they thought we were close to a sale, then they zoomed in on us. If I wanted to be ignored, I’d just go look at tile at Home Depot.

I have been a long time customer and I also have over 10 years experience with other tile warehouses and distributors. They are by far the best quality and price point in the market. Do not expect someone to hold your hand and walk with you every second because like any business they have large accounts and high volume of clients. But rest assured when you have a question or need assistance they are on it!!! Will not trade them for anyone!

Don’t worry about horrible customer service, great service, or service at all. I stepped inside roaming around this huge warehouse for about an hour an a half and not one employee looked my way. Ignored the whole time with people salefolks sitting and chatting with each other.
You can’t miss Bedrosians off the freeway. It’s located at the 210, 5, and 14 junction in Sylmar. This place has a large selection of floor and wall tile as well as large slabs of marble.
I walked in and took pictures of what I needed and left. Found what I needed elsewhere.

By far some of the worst staff I’ve ever seen. I entered the store, and was asked if I needed help, I declined saying I was just shopping around, and I got one of the dirtiest looks that I’ve ever been given by the staff. As I browsed around the store, I had a question, so I went back to the front desk, and my question was answered with the upmost attitude as well as haphazardly. I would never come back here again

We purchased a «new» home and did a ton of work to it. Came across Bedrosian tile, and couldn’t be happier with the products and styles they carry. I dealt with a couple of different sales people and the service with both was very professional. After most of the tile being installed we noticed a difference in the tile tint and shade. I contacted Richie the manager and explained it to him, without hesitation he took care of the default tiles. The experience was very pleasant. I highly recommend seeing what the team here can help with before purchasing anything from other big box stores. Thanks for the great products and services Richie!

Great customer service and a really beautiful show room. Great selection to pick from

Today I went into the warehouse to take advantage of all the great Labor Day Sales. I have spent thousands of dollars buying tile here, they have beautiful tile and great prices… But today was the worst experience I’ve ever had there. upon entering the warehouse it was empty, no one to answer our question on pricing for tile not labeled… We found a guy sweeping the floor, he was really attentive and courteous… He returned with an older Caucasian woman who was so rude… What ever happened to customer service!!! On my way to their Anaheim store. Wish me luck!

I was looking for some tile and stone for a project. Somehow I forgot this place was so close to Santa Clarita. After calling every tile and stone place within 30 miles of Santa Clarita, and not being able to find what i was looking for i remembered Bedrosians. After reading a lot of these negative reviews i was a little concerned but i was desperate so i checked out Bedrosians. Thank God i did. Bedrosians is a huge multi-​location company so everything is in stock or they can order it from their main warehouse and it’s there in 1 day. Every other place that could get the material i was looking for quoted me 3 — 6 days to get the material. Bedrosian’s prices were also competitive.
This place is great. All these other people leaving bad reviews need to check themselves.
The naysayers are imbeciles, and Bedrosian’s is great!!!

Back here for the second time buying tiles
And material and supplies going through
Major bathroom remodeling
This place is by far beats the other two
Larger known home improvement stores in
Quality and variety of merchandise and
Customer service
Ask for Van.

What an Amazing selection!
Van helped us put together a great combination of Tile with the beautiful slab of Granite we picked out. He’s super nice, helpful and was great with our kids.
Visit Bedrosian instead of your local home improvement store. If you find anything at one of them I promise you’ll find something even better here.