Firestone Complete Auto Care

On a trip down to DC from RI, my car broke down on the NJ Turnpike on a Sunday afternoon. I decided to get it towed to Firestone, seeing that it was nearby and it was already a familiar place that I frequent at home. I don’t know what I would have done if I hadn’t gone here.
Conveniently located down the road from a hotel, the gentlemen working immediately began working on my vehicle. Unable to fix it the same day due to an issue with finding a part, Joshua drove us in his own personal vehicle to the hotel so that we didn’t have to lug all of our belongings with us. He and his team worked non stop to find the parts they needed to fix my car. While we waited, they checked on us and asked if we were hungry or thirsty. They constantly went above and beyond their job duties. When it came time to retrieve my vehicle, Michael ensured that we were able to pay with my new card quickly and easily (since I didn’t have a physical copy yet) and even offered to help carry out bags out to the car. I wish I had gotten the rest of the staff’s names.
This Firestone full of incredible, hardworking and kindhearted people who I cannot thank enough for fixing my car and making me feel safe. Thank you, thank you, thank you!

I have been here multiple times for service for different vehicles. It is very busy on the weekends and sometimes parking is tough to find but there is a reason. I had flat tire today and drove to Firestone immediately afterwards hoping for a patch or at worst buy a new tire or two. Manager Rob Chiarello noticed bubbling along the sidewall of the tire and because I had Firestone tires he warranted the tire fully. I did not expect that at all. Service was also fast and courteous. Rob seems to be trying to change the culture around here. Very impressed with today’s outcome.

I’ve used them at least 4 times from battery to radiator repairs/​replacements. Never had a good experience. I almost always have to have another shop or mechanic fix issues the next day caused by the poor service at Firestone. They’ve even left my broken car in my driveway and ignored the problem they caused, which stranded me in my driveway. I posted the last fiasco I had with them on a town Facebook group page and received 30+ complaints from other local residents with similar horrible experiences. I’ve never heard such consistently bad reviews before, you should see the Facebook comments!!!

Only go here if you don’t want to see your car for the rest of the day and maybe tomorrow too.

Will never step foot in there again. Not bad when the regular manager is there, but on Sundays they have a couple of young guys running the show. They are rude and not at all knowledgeable. One of them quoted me a price over the phone for $ 533.00 to fix my windshield wipers without having looked at the problem. When I went in today to have it examined first, by appointment, I was told that there wasn’t anyone there that could look at it. Then the guy who quoted me the phone price came out and told me there was nothing to look at, it needs what it needs. I told him I would like to show the mechanic what the wipers are doing so they could be sure of what the problem is before I spend that kind of money. I was told that I would not be permitted to do that. After I figured out that I was being primed for a rip-​off I walked right out of there. In 10 years of using Firestone, I have never been treated this way and will not be going back to this location.

Always have a attitude, and have messed up a couple of my very high end cars tire sensors, stay away and use the local independents. If I could give 0 stars I would

I was driving through NJ when my car died on me. I had it towed into Firestone and had them check it out. It was an old car so the value of the car was not worth the repair. I wasn’t surprised but I had to get back on the road since I was in the middle of a family trip. I rented a car and was on my way but I had this problem of my old car being stuck in NJ and not knowing what to do with it.
This is where Frank G. really helped me out. He was able to get in contact with a scrap yard in the area and arrange for my car to be picked up and scraped and even had the check for the scrap sent to my home in NY. I really appreciated him handling all this because like I said I was in the middle of a trip and I couldn’t really get around to it. So from a customer service prospective, I felt they were really great. I thank Frank to this day for helping me out of that bind. A mechanic did come out and explain the situation to me and what had gone wrong with the car and I just wanted to say that they seemed to know what they were talking about and were helpful in every way. I mention this only because I saw other reviews that gave the mechanics poor ratings and only wanted to relay my experience with them. But mostly I just wanted to write this to thank Frank G. and the guys of Firestone for really helping me out that day. On top of everything they wouldn’t even take a tip. A real classy and helpful group of guys. Thanks Firestone!

There are definitely better shops in town… these guys don’t really know what they’re doing and will charge you anyway. I just had my back two wheels aligned in PA for my state inspection when, 6 months ago, I asked Firestone to check and they charged me to check but said I didn’t need it, and tried to sell me something else instead.

Stay away from this place! Rip off and really really bad service. They want your money and would prefer if you just threw it in the door and didn’t expect any human interaction. Really stay away.

When I had a company car, I used to get my fleet service dine at this location and was always satisfied.
About a month ago, we bought a set of tires and got a really good deal — buy 3 and get the 4^th free. We were able to get a quick appointment and everything was done to my satisfaction. We got the road hazard protection to go along with it.
On Friday, I noticed that my tire pressure was low. I filled it up and it dropped again. I tried to take my car in to get checked, but the were full up on the weekend. I finally was able to get a spot on Monday, but had to keep filling my tire over the weekend.
I was very satisfied because they fully replaced my tire with no questions asked and no trying to say that there was wear or prorating the replacement. They had also put the pressure sensors in backwards and fixed that at no charge. Only reason that it is 4 stars instead of 5 is because it was hard to get in to get my tire fixed.