TruGreen

Tommy my lawn technician did a great job on my yard last year. I renewed my service today and spoke to Anitra. She as very informing and pleasant to speak to. Thanks TruGreen for having wonderful employees

After a year of lies from the company and terrible lawn service the final kick in the face…
First a little Background: I received un-​solicited information on the front door handle of my home from TruGreen with a note from Jeff that said he had treated my yard a few years back with the previous owner. I phoned Jeff and after a lengthy discussion decided to pay upfront in full for a year of service. I remember distinctly telling Jeff that I do not want continued or renewed service as I will be selling my home the following year… in the Fall of 2015.
After a year of service my lawn is in no better shape than it was prior to TruGreen taking over. I had to call continuously to ask when my next scheduled treatment would be. When I asked for Jeff of course I was told he was a salesman and never really treated my lawn as he stated in the note he left on my door. When I received treatment I was left with a list of things to do which I did as requested… such as having it aerated. TO DATE after a full year of service …(perhaps 8 visits) the yard is still full of weeds and not any healthier. So that was a let down. However, I was able to sell my home in December of 2015.
I was contacted recently by telephone and asked to pay a bill for two dates of service I never authorized. The representative told me I signed a document stating I wanted to renew after a year. That is a lie. I signed no such document and reminded her that I declined renewal with Jeff. However, I continue to receive billing.
Horrible lawn service and customer service! There are many companies out there who will not treat their customers this way and I suggest that you call them instead of TruGreen.

Fraud alert! They charged me for services they did not perform. I will never do business with this company again. Additionally, once they get you signed up for service you can be prepared to be bombarded with additional telemarketing.
They called multiple times per day and would alternate between my cell and home numbers with each attempt to telemarket me. It wasn’t like they were hounding me for some legit account issue… they were just calling the crap out of all my numbers to try and get me to spend more.
I should have known what kind of company I was dealing with once that behavior started but instead I waited until I was told by two separate people that they watched the truck pull up in front of my house with the tech doing absolutely nothing except placing the sign in my front yard and hanging an invoice on the door before leaving.

Worst. «Service». Ever. This go-​round, we have had enough. Technician, (to use the word loosely), came two weeks ago when my husband just happened to be home. My husband went over what he was suppose to do. It was obvious to my husband the guy did not want to go to the trouble of actually «doing» his job; it seemed such a burden for him to have to pull out all those hoses, go around the yard and apply the chemicals where needed.
HUGE places were missed, as 3 days later it became evident when patches of tall, healthy weeds came up nice and thick; there was also weed killer applied between 2 crêpe myrtle trees, and where the week before the ground cover was doing nicely, it is now DEAD!
We called and were told we would have someone come out and take a look at the damage, (a free service call) and we advised we did not want the same technician back. They called two times last week to let us know someone was coming, and they were a no-​show. Then we got a call on Friday to state we were scheduled for an aeration service. I called Saturday to cancel the aeration, because we want to seed after the aeration takes place. No sense seeding while we still have these nice tall weeds, is there?!
SOOOOO, the service rep assures me that a MANAGER would call, set up an appointment to come meet with my husband and show him the trouble spots. Would call either Monday (today), or no later than Tuesday. I assured her that if this did not happen, we were through. Well, today, hubs gets an automated call stating they would be here tomorrow for our monthly service call… are you seeing a pattern here?
Seems they only want to schedule appointments, get that money they work soooooo hard for…(pfffttt), and make no real, concerted effort to SOLVE THE PROBLEM and provide real CUSTOMER SERVICE. As Clark Howard says, customer NO SERVICE!
I called and canceled the service tonight.

I have been a solid customer for fifteen years. I just terminated the contract and I should have done it years ago.
I am an avid gardener and know my yard. I am in it everyday working and watering. It’s my passion and I am a knowledgable yard person.
For years I’ve had to call with typical problems and their customer service is not and has never been up to par.
Yesterday and today I have spoken with four different people at the local and main office and in management. One hand doesn’t know what the other is doing.
I’d be embarrassed if my name was on a company that was run so poorly. Not only do they not care, they just aren’t smart people. I grew up on a large farm and as my dad would say, «they are dumber than a box of rocks.»
All of my neighbors fired them long ago. I should have, too.

I made a huge mistake in calling these folks for a quote. Their sales pressure tactics raised a flag for me. Any sales person that desperate and pushy about a product (especially when making claims to be #1, yet unable to provide any support to his statement) is suspect. So I came to Unilocal and read all of the poor reviews. Thanks to all who took the time to post the truth about this company’s unethical and questionable sales tactics and poor service to existing companies. It saved me a ton of money and a big headache. Their price for the year was almost triple what other (more reputable and better rated) companies quoted me.

worst company and customer service ever. We hired them for a year and our lawn looked terrible, we had a lot of weeds and it looked like they were only treating part of our lawn. I had to call several times to have them re-​treat. Finally we just wanted to cancel them and they said they want to send out a manager to talk to us about our lawn. They sent out a salesman who just wanted to sign us up for tree/​shrub service (really?). We called back and the «manager» said he was going to give us 3 free treatments to «make it right». Well, don’t give them your credit card to keep on file because they charged me for 2 treatments that were supposed to be free. I had to call several times requesting a credit and finally just disputed it through my bank. I told them to only come on Wednesday’s and they just showed up other days. DONE with TruGreen!

I have been using TruGreen for several years in a row now, and I have been satisfied with their lawn care service. Our subdivision was on former farm land, so it had a lot of weeds, but the monthly treatments have been keeping the weeds at bay, and the fertilizer keeps the grass green from spring to fall. I like how the lawn technician spot-​treats some trouble spots, and I really like the note they leave on the doorknob with details about the service they performed. The only thing I don’t like is that they call too often offering other services.

Can one give zero stars. One can only hope. This company is the telemarketing bain of my existance. They are the local and nationwide sales engine that wastes so much of my time. I continue to get «deals» to «win me back» with «a deal I cannot refuse» as my local Suwanee team asserted today. But today I got l lucky enough to get the number for the local rep so I can call him and try my best to waste his time and make NO money from me or anyone else.
I dropped their service several months ago because they continued to call and cross-​sell, upsell on their entire portfolio of offerings I think maybe even other partners but not so sure. I truly expected a call for baby sitting, car washing, in home grocery delivery and nail and spa services on site while my law is doused with all sort of weed and bug killing chemicals.
I am sure the hard sell works for MANY companies and is just how they do business and it must be profitable or they would stop. All I can do it my little part to provide my feedback through these social channel’s to get the word out. So starting with Unilocal and we’ll what else I can find out there :).

I paid up front for a years service and had nothing but horrible service and even got got written up twice by homeowners association. I had three treatments in a 1.5 month period all of which never killed a single weed through winter.
After many, many irate calls to Trugreen national number as the Suwanee branch does not take direct calls, I finally got a call from the service manager who i insisted come to see my yard.
James Yelverton (Service manager) had this to say about my yard after 1 year of treatment. «This is failure of epic proportions». «I am embarassed at what I have witnessed.»
James saw my home on a Monday after missing his Friday appointment and not rescheduling until I called him, He stated he understood that i wanted to cancel and would get me a refund and would have a pro treat my yard. Guess what… nobody came and by the following monday. I then drove to the branch to talk about a refund and talked to the branch manager.
Gary Moore (Branch manager) said «What can we do to make this right. We can only refund one treatment and not any more». I told him my yard had not been treated in 6+ months due to the amount of weeds. he would not budge and offered me a refund for 1 treatment… PLEASE SEE THE ATTACHED PHOTOS! I HAVE ATTACHED THEM TO THIS PAGE. SCROLL TO THE END AS TrueGreen has their photoshopped photos up front. View mine to see what your lawn really will look like!

I have used this office for about a year and have had to call at least 5 times because they bill me for service that has never been performed. Yesterday they were scheduled to come and I watched the service truck drive right by my house without stopping. This morning I got a bill for the service. This has happened 5 TIMES!!! How hard is this? Read the address, stop the truck, treat, leave bill, go to the next house… These people can’t get it right. A complete joke.

Never thought I would be writing a review for anything 2 years after I cancelled service. But they deserve it, I used this branch for 2 years and my weed problem never improved, in fact it may have gotten worse. Anyways my original gripe besides them doing a pathetic job at treating my lawn was that I saw them leave a note at my neighbors door one day (like they always do), except the forgot to spray the lawn.
I think the problem is they hire low wage laborers who could care less about your lawn so stuff like this probably happens all the time.
I am still confused about how the bad review I left on google a while ago is now gone, but I will be sure to go leave it again.
Anyways the reason I am back is because they have called me 4 times so far asking if I would like to start service again. Of course each time I told them I am using someone else and they keep calling, one time at 7PM. They phone harassed me last year as well.
JUST FIND A LOCAL SMALL BUSINESS IN YOUR AREA FOR TURF CARE, I GUARANTEE YOU THEY WILL DO A BETTER JOB, THEY WILL MATCH TRU GREENS PRICE, AND YOU SUPPORT PEOPLE WHO ACTUALLY WORK FOR THEIR MONEY AND NOT STEAL IT.
THEY JUST CALLED ME AGAIN LOL!!!

Would somebody please let these idiots know that they are selling sevice not fertilizer?
Had the service for about five or six years and fired them when there was a dispute over aeration and missing half the yard or more _​twice_​. I rehired them a year ago when a neighbor gave an outbreak of dandelions. They got the dandelions but now more than half my lawn is Dallis grass.
I had a competing company stop by and cold call me to tell me that I needed a lawn service. I decided to try them. They assured me that could do better. When I called Trugreen to cancel, their retention guy begged me to talk to a route supervisor and said he would flag it as urgent. Still haven’t heard a peep. I’m gone.
Update. 06÷08÷14. A year later. Trugreen never got back to me. But they did send a brochure offering me $ 35 off the first visit if I came back. Never happen. The new service has been terrific and attentive to communication.