Tires Plus

Sean and the guys at this location assured me that the noise I was hearing was the tires. Sounded to load to me, but they know what they are talking about. Car is riding better than it has in a year. Quiet too. Thanks guys. Sean runs a great business here, integrity and very fair.

Horrible customer service! I first made online appointment. They had wrong date and called me to say they couldn’t do the work. Then they got the right date. I had appointment for two weeks! Today when I got there manager said they had people call in sick and it would be 3 hours. I understand that but when I asked to then get a tomorrow morning appointment he said… no at 7… no at 8… to which I replied that I was taking my business somewhere else… to which he replied“ok.”
Have been a longstanding customer of theirs. No more!

If I could give NO stars I would. I went to Tires Plus YESTERDAY because my check engine light was on. Upon arriving, they tell be that they only have ONE TECHNICIAN working for the entire day and that I would have to wait a bit. I dropped my car off at 12 and didn’t pick it up until 6pm. At around 5:30 I get a call saying that they just got to working on my car and that the front end needed to be adjusted and my brakes needed to be flushed. If they looked at their records at all, they would have seen that they JUST fixed my front end last month charging me $ 400 and they completely replaced my brakes that same day. Proving yet again that they are only in it to get commission and rip their customers off. I declined any work besides an oil change, which at that point they told me my battery was in desperate need of replacing. After a little back and forth I finally agreed, walking out of Tires Plus 6 hours later, $ 100 poorer, and with my check engine light STILL ON. When I asked about the Check Engine light they said that they couldn’t figure out the problem and didn’t have time today. They had plenty of time to sell me on what would have been $ 737.63 in unneeded expenses, but they didn’t have time to fix me with my original problem. Today, (keep in mind I went to Tires Plus yesterday) I tried to leave work and my car would not start, after several times of trying to jump my car, I am forced to call a tow truck. Upon the tow companies arrival, I learned that the driver is also a mechanic and you could immediately hear his disgust when I popped the hood. The battery was not only improperly connected, but they connected the battery using CORRODED battery terminals. This poor quality of work is not only unsafe but irresponsible. I was in no rush getting my car back yesterday and if they truly needed more time to do a safe and proper job I would have gladly left my car longer, instead they set me out on the road in an unsafe vehicle. I am absolutely disgusted by this company and will never come back. I hope this review keeps other unsuspecting victims from spending their hard earned money at a company like this. Sadly to say this is not my first horrible experience, but it will be my last. Hope this helps.

Called Sunday if they are open on sunday. They said they are not open on Sunday. Their website says they open on Sunday.

I have 5 cars and have been a customer of this Tires Plus for at least 8 years.
This is the latest negative customer experience at this location.
July 2014, I brought my Pathfinder in for a tire rotation and alignment. Tires Plus recommended replacement of the break pads and rotors. I opted not to have the pads replaced until i checked my maintenance records and the brakes myself. I feel as though the recommendations are sometimes up sales and wanted to check this one out.
At home, I decided to check the wear on the break pads myself. I found that 2 of the lug nuts were cross threaded. I returned the vehicle and they replaced the lug bolts for free. The manager told me this was common on older Nissan Pathfinders and Xterras.
I became curious about my other vehicles that I also taken to Tires Plus for service. I found my Honda Accord that was in for service in May had the same problem. Another lug nut was cross threaded and i could not remove the nut. Took this vehicle back to Tires Plus. They repaired it, no charge.
After the Pathfinder was repaired, I decided I would replace the brakes myself. Come to find out the same thing. AGAIN, the lug nuts on the Pathfinder are cross threaded.
Took the Pathfinder back for the second time, the manager continues to stand behind his story that this is a common problem with Nissans AND Hondas.
Surprises me that there is not consideration for a training or procedure problem.
I wonder about my son, daughter, or wife having a flat tire and not being able to get the lug nut off. The experience also Makes me leery of other work from this location, especially work that requires precision.
The positives, they fixed the lug nuts/​bolts at no cost.
The negatives, I’m concerned about the quality. The manager did not acknowledge any possible errors or training needs. I will have to check behind their work.
I’ll probably continue to utilize Tires Plus because of the 5 life time alignments I have purchased. Perhaps I’ll try another location.

Do not waste your time or money on these crooks. On multiple occasions have brought cars there for one problem, and drove away with bigger more expensive problems. Most recently i brought it there for a check engine light, a gas cap was replaced. 6 hours later had no transmission and was leaking coolant. Dispicable business practices. If you go there this WILL happen to you!

I have never worked with such a great team that really knows how to give great customer service. If you are in need of work on your vehicles make sure you visit Tires Plus at this location. The whole team is awesome but Brent and J.R. stand out the most. As a woman I felt as if I would be taken advantage of and I stated this when I walked in but I will tell you Brent never let it get to him and said for me not to worry. From that moment on he was true to his word. My car was badly in need of breaks and unbeknownst to me to dangerous to drive. They set me up in a rental and made sure I was able to get home until the car was ready the next day. When I recieved the car back it was working wonderfully! Thank you J.R. and Brent for being such a great help to this woman in need!
I will only be using this location for work on my vehicle from now on!

I have been using the guys at this store for over 3 years. They have worked on all my cars including my Mercedes. They are very friendly and really know how to take care of a repeat customers. They don’t do work when your car doesn’t need it… they took my car and drove me back home, and then called me when the car was ready. My wife was not available to take me and they drove back to my house to pick my up. I highly recommend making this place a MUST USE PLACE… for auto repair. Thanks guys for a wonderful experience.