Caris Eye Centers – South Forsyth

Love the doctors. Not happy with the glasses. Yes they are way more expensive. I felt like it was worth the service until I found out there is no service. Would not buy glasses from them again.
Sooooo. The office manager contacted me and credited me for the glasses. I believe it may be because of my post on Unilocal she called. I don’t believe they would have contacted me otherwise. They do make nice glasses. Just be careful when you pick frames.

We have been going here for many years. Dr. Payne is great and they have always taken care of our family’s eye care needs. It is a one stop shop and conveniently located for us. We will continue to go and recommend them to our friends.

I would not be going there anymore. First they don’t open Saturdays (They did last year). Second I was told there is no way they can put me and my two kids around the same time for the same doctor. I will either come in at 2:00pm since they close at 6:00pm (you need four hours to check three set of eyes which do not need glasses?), or I will have to split my appointment with two different doctors. The lady Holly had an attitude the whole time. She could care less about me after I explained to her I am a full time working mom with two kids at school. I also told her we had the same appointment time for all three of us last year at this clinit. I guess I am the only one with a crazy life schedule so I will just take my business to another clinic that is more flexiable and understandable to the customer needs.

We have been coming here for 7 years now and love the whole office. They even contribute to schools… nothing negative to say!

This place is over priced, the eye doctor is not competent, and the office staff is not helpful. Altogether I wasted hundreds of dollars and could only see properly out of my right eye.
The doctor messed up my prescription in one eye. I pointed out that the prescription was different than normal, and he said it is common to have a different prescription for glasses than contact lenses. After hearing this, I wasn’t worried. But then when my contacts came in, the prescription was the same as my glasses, almost a full diopter off in my left eye. At this point, I asked the office staff to re-​order them with my correct prescription. They said there was no mistake. They told me it is common for your eyes to get better over time, so they advised me to try them out for a week or two and come back if I had trouble with them. After a week I called back and couldn’t reach the office. I left messages but never got a call back. The following week I visited the office and explained that I couldn’t see well enough and my prescription was wrong. The receptionist told me that vision correction becomes more difficult as you get older. I said, you mean at the age of 23, vision decreases so sharply that there is a significant decline between last week and this week? I think it’s more likely that the new lenses were the wrong prescription. I asked to see the doctor and they refused to let me see him (they offered to let me make another appointment). I couldn’t possibly bare to give this place even more money.
The worst part is that they lied about how much everything would cost. When I asked whether they were covered by my insurance (both over the phone when I made my appointment, and right before my appointment while I was filling out the paperwork), they said, yes your insurance is accepted. Meanwhile, they charged about Three Times as much as what my insurance covered! However, my insurance coverage is plenty to cover the whole eye exam at many other offices. I know they didn’t technically lie, because they do accept my insurance, but they definitely misled me on purpose. I felt tricked.