T-Mobile

Employees here always blame the systems being slow. But the employees just seem not to know what they are doing.

been with T-​Mobile I believe for 15 years. What happened today at a T-​Mobile store today was disappointing. Was purchasing a new galaxy six curve. The salesman was new and scanned the wrong phone. He charged me for a restocking fee of 50.00. I can’t believe I had to pay 50.00 restocking fee for a phone I didn’t pick out or want. Manger was very unprofessional and rude.

I had a pretty crappy experience at this store tonight. I’m trying to buy a new phone for my mom. Before walking into this store my mom and I had been to Walmart and Target looking for a phone. I get to the store and I was tired. I may have been a bit short with one of the employees, I was just looking for the prepaid phones and I didn’t see them on the wall. I ask the young man where they are located. He blows off my question and asks (with clipboard in hand) what am I here for, I tell him, and again ask where the phones are, again I’m ignored so I walk away and try to find the phones. You know, the ones in the pink box you can just take to the register, buy and leave. I find em. He then comes and shows me another phone, displayed, and says that I can walk out the door with the phone for $ 75. I tell someone I’ll take it. 10 minutes goes by, a customer leaves and here I am thinking I’ll be next to be helped, nope. A gentleman came in after I did and he was the next to be helped. I was totally fed up at this point, they were absolutely the rudest individuals I’ve dealt with in a long time. 3 store employees and not one of them could assist me and grab a phone and ring it up. I didn’t even want their help I just wanted to pay and go. After I saw them completely ignoring my mom and I, we left. As we walked out I said thank you for NOT helping us and my mom said, you just lost a customer that was going to buy a phone. None of them batted an eye, not a single head turned. They lost my business and any of my friends or family’s business as well. I’m disappointed. Customer service these days sucks. I wasn’t trying to scam anyone or get anything for free I just wanted to buy a phone and leave! Never again will I set foot in this ridiculous store.
They NEED to be stripped of their TMobile name, it should be called Shady People Phones and Accessories.

I’ve been sold. I was told that in order to get a promotion Tmobile was running I had to purchase $ 100 worth of accessories all while being told that this promotion will lower my bill. Well, I got my bill today, it’s higher than my old bill and imagine my utter shock when the customer service representative told me that 1) the promotion is not condusive on my purchasing of accessories 2) the promotion will not lower my bill.
I was also surprised when I learned that this location is not operated by T-​Mobile.
Beware of this store, they use predatory sales techniques and are out to rip you off. Go to the Tmobile owned store a few miles away.
To the operator: please stop using lies in order to get a sale. I will never step foot into your store again and will make sure all my friends, family, and clients never step foot into any store you operate

Sales rep hooks it up with accessories. I got a $ 30 fast advance car charger for free, $ 40 wallet phone case and screen covers for free.