Digiplex Surprise

Very friendly staff! Clean place. We went to IMAX room for 3D Star Wars movie. Pretty good!!! But I think chairs should be more comfy… Recliner like. Overall I enjoyed place!

I’ve been to Digiplex numerous times. The place is as clean as any other theater I’ve been to. What do you expect when you go to a place where they sell pop corn and soft drinks? The ticket prices are far less than you find in other cities. Took our daughter and son-​in-​law, both police officers from another city. I asked if there was any discount for law enforcement. The theater asked to see their ID and let them both in for free. Think about it, next time you are at Digiplex, there is a good chance there is a good guy/​girl there with a gun to protect you.
The theater has always been clean and the employees polite. If the candy prices are too high, that’s the way they are at all theaters, bring your own Milk Duds.

I’ve been taking my kids here for several years and have to say, it’s really gone downhill.
Dirty concession stand and bathrooms.

Showtime: 7:40.
Actual movie start time: 8:09
30 minutes of previews and commercials before the actual movie started. The longest commercial was an ad for the theater itself.
Ridiculous!
Also, lots of kids and hoodlums hanging around outside and sitting on the floors inside. Too much of a teen hangout, with hardly a manager in sight.
I’m sorry I strayed from my usual Harkins, it was only because I had a free pass to the Digiplex!

So after reading the reviews for this place a few weeks back, I decided to wait to write my own review after I visited the business a few times. To start, I am unsure when this business changed hands or was sold to the current owner, but I have been to this location prior to it being sold and under it’s current ownership. I was not a fan when it first opened. I can not give an honest review because it was several years ago but things have changed. I actually stopped going here a few years back but a friend of mine recommend I give it another try. After a few visits here is my four star rating.
The location is great for those on the west side or should I say FAR WEST SIDE! Close by is a great bowling alley try the adult lanes, it is a good night out with friends. I appreciate the customer service here. From the ticket sales to concessions everyone has been friendly and accommodating. During one trip I observed someone return a pretzel, who does that… Without hesitation the concession person gladly «baked» up another one. More than the replacement pretzel, I appreciated the attitude the employee displayed during the process. As I have mentioned in many of my reviews customer service is a dying art!
Prices here are comparable, but they have way more deals depending on the day than I remember at any other movie spot. I also noticed they have great discounts for military and law enforcement. In these times those folks need all the support they can get! As a supporter, I appreciate the gesture.
Having been to a few movies here I like the smaller theaters. This makes for better sound quality. Overall, the place is really clean. The sound and screen presentations are top notch. Can’t ask for much else. You may ask why no five stars??? I will save those for my next trip down town to the dinner and drinks theater. Won’t mention the name but that’s the way it goes. Serve alcohol and dinner during a movie, how can you beat that?
Good job to these folks! I hope my experience is the norm, as the reviews don’t show that. If so this place will be fine. I will be a regular here if I keep having the same luck with my visits.

I am very disappointed to see that you are not showing the much anticipated movie «The War Room.» I am having to drive about 45 minutes to see this movie, while you are only 15 minutes from where I live. Instead of some of the below-​average movies you do show, how about showing something like this one? After all, you did show Do You Believe & God is Not Dead. Thanks.

Attended the last showing of Terminator and after exiting the building realized I had forgotten my phone inside. The doors were locked so decided I’d have to come back. Showed up the next morning right when they opened and searched the theatre. No such luck. Employee said the only people that have been in there were the cleaning crew. Went home and tracked my phone using the app to 45 min away in Laveen. Took a drive and knocked on the door. A guy working for the cleaning crew had taken it. After waiting for him to return, I got my phone back. Super sketchy thing to do, but the people at the theatre were doing absolutely nothing to help me. Yes, it’s my fault I accidentally forgot it, but that doesn’t give some douche the right to take it home to sell it.

This has never happened before… After watching a two hour movie my ankles were itching. I saw that I had 2 bites on my ankles. Maybe you need to spray. Were they flea’s ???

My son wanted to see a movie last minute and I didn’t feel like driving to Arrowhead. Big make! Our theater was almost empty when a group of very young boys came in. I’m guessing they were movie hopping b/​c they kept shaking their nearly empty soda cups with ice in them. No way were they out of soda during the commercials before previews! They sat behind my son and I 3^rd row from the top, they were 2^nd to the top. One boy actually put his feet on top of the headrest of my sons chair! I nearly lost it! Told him not to ever put his feet on my sons chair. We moved down 2 rows. Toward the end of the movie they were throwing candy at people. This time I yell loud enough for everyone to hear me, they better knock it off!
THIS WILL BE THE LAST TIME I SPEND MY HARD EARNED MONEY AT THIS DUMP!
Shame on management for not having staff check on theaters randomly during movies like they did when it was Ultrastar! Also… why are kids younger than high school age allowed in unattended after 9pm, or anytime for that matter! Completely ridiculous!

Not my first choice in theater, but if I don’t want to schlep to Arrowhead or Park West, this is the option.
Overall impression, just eh…
Cashier friendly, lobby dirty, food way overpriced (ended up not getting anything). Pre-​show audio/​video out of sync and slightly blurry. No consistency in audio levels for previews. Color alignment on projector slightly off and not square to the screen. Video and sound decent and chairs mostly comfy.

It’s movie theater and they have movies. Just changed owners. Staff always nice and it’s clean. Here to see the maze runner tonight. Not many people here are 4:30 but maybe more people come after dinner after 6 or 7. Nice cause we get the seat of our choice. Won’t won’t.

We want to see a movie but don’t want to drive thirty minutes. Not here because this place is the best in town or because it’s cheap.
It is fairly clean & they have Icees.
If another theatre opens in the area I’m sure this place will place will suffer another management/​ownership change or close.
At least no technical difficulties this time. The sound synch sucks at times.
Two words:
Stale nachos

It’s in Surprise, which is nice. It is closer to El Mirage and the rougher crowd that comes with it at night. Matinée times are fine. Generally not as clean as the Harkin’s and AMC’s in Peoria, Glendale and everywhere else in the Valley.
Here’s to hoping the city gets a real theater once the 303 is completed.

I will preface this review with… this is not the AMC Esplande or the I-​Pix Scottsdale! Dirty, crowded, lots of senior citizens, no automated ticketing so you can purchase online but still have to wait in the huge line! Popcorn was cold and obviously not fresh, other concessions seemed alright. Bathrooms were FILTHY! The IMAX sound and picture was good, the IMAX glasses were poorly cleaned, the screen is on the small side for IMAX.

I like this place because it close and the prices are decent. Staff is ok, all young and I am sure it’s a first job for them. Never had any major issues but they could clean a little better. Otherwise this place is solid.

The only good things about this place are the prices (since they offer student discount) and faster service.
I had went to see a premier and due to long lines I was able to quickly swap my ticket for a different time but the ticket taker was rude and had no personality. So much for greeting people.
Then we were told twice that the lines were wrong and that auditoriums were swapped when in reality they weren’t and we lost our original spot due to miscommunication and stupidity. To top it off there was a random group of people that waited out of line and closer to the auditorium door and ended up cutting everyone in line off (nobody was there to stop it or control the lines).
When we finally got in the projector was set wrong and the film was too expanded and the young crowd was loud and giggly — very frustrating. Oh and nobody came in to help find seats or do anything for anyone.
Probably never going back there again. I’d rather pay extra and go to AMC or even Harkins.

Comfy stadium seats. Great sound and picture. In Surprise and convenient to restaurants, shops, and Uptown Alley.
The heart of Surprise’s entertainment zone.

Ok, with new ownership and some changes I got way more movie than my pocketbook wanted. Let me explain:
So I promised my son G.I. Joe and I thought ok no problem, first showing is 5.85 and kids off of school on Friday, done deal.
Get there, 2D, normal version is canceled and only 3D is available and I have to pay the up charge. Not cool, no discount for first showing and instead of $ 20 for 2 adults and 2 children it was $ 35! Almost double what I expected, I guess I should of called to make sure 2D was not canceled? Who does that, no one… No one is going to call to check for that so I hope you don’t get had like I did.
Should of went to the drive in and got a double feature :) Just saying…

New owners, same old UltraStar. Confusing policies about coupons and specials… mediocrity at every turn, except for the prices. These guys are really proud of their matinée and stick it to ya.
Actually, the more I write about this, the more I think the drive to Harkins is not so bad after all. :)

New ownership almost over night. All of the employees I spoke with were notified as they showed up for their shifts. One guy found out a week after the change! That’s crazy!
Lets hope they have plans to lower the prices! $ 10.50 for a matinée is crazy! At that rate, they won’t make it. Even Ultrastar was only $ 7 for the matinée. Ultra also offered a military discount, hope they carry that over as well.
Clean up the theatre, lower the prices, and you’ll be fine.