Contract Exteriors

I was promised certain things by the very polished salesman Shawn who was our initial contact. He was not a contractor but suggested many things for our new Hardie re-​siding which we desperately needed. Any questions I asked he would answer but would readily say if it were a specific technical contractor question, the contractor would address prior to starting. I asked if I could do a walk through with the actual on-​site contractor prior to our start and he said yes. He promised an unsurpassed level of quality, top notch crews, detailed website pictures of the progress and that Hardie Siding themselves would send out inspectors periodically to inspect Contract Exteriors work.
The day of the start of the job I was to meet the contractor at 7:45 as I had to be at work at 8:30. He showed at 8:15 and we did a very hurried, incomplete walk through and a couple items, the contractor contradicted the salesman Shawn.
Long story short, the promises made by the salesman were not fulfilled and I went to him directly (as anyone should who has a problem with an individual prior to posting on social media), expressed my concern about his over-​promised job and he simple stated that other than these 4 items lacking was I satisfied?! I then pointed out that light fixtures, electrical covers, gutter guard and downspout brackets were lost and one fixture broken by his crew. I pointed out they had reattached fixtures with interior drywall screw and hid wires in one fixture that a separate electrician found and revealed to us when we reported the light didn’t work. At the final walkthrough, the contractor Derek fixed, repaired or replaced our punchlist and again I met with him and the salesman together and a second time expressed my disappointment with the overpromised/​underdelivered discrepancies made by the salesman. They made no concessions in our price which was about 8K higher than equivalent bids.
Before posting this and calling Hardie, I made an email request to talk to the owner Randy Hann directly. He has not returned my request to speak ‘which again makes me question the ‘top notch’ service and quality of Contract Exteriors.
Finally, the salesman said if we completed a survey, we would get a $ 50 gift certificate. I did complete the survey and after not receiving the gift card, called Contract Exteriors and inquired about it and have heard back from no-​one; yet another unfilled promise.

*:·-:¦Totally*:·-:¦:-**:·-:¦:-*Awesome*:·-:¦:-*Fabulous*·-:¦:-·:*Wow*:·-:¦:-*
These men are saints. I had a crook take my money after doing a substandard installation of my new roof. It began to leak and the crooks wouldn’t take responsibility, they refused to answer my calls, then moved. Enough of them.
After being in this situation, I found it difficult to find a reputable contractor to make the repairs. I contacted Home Advisor, who referred me to Contract Exteriors. They sent a Roofing Inspector come to my home to evaluate the damages, but first, the cause. He found pounds of nails on my roof and that the crooks had skip nailed it. There was no installation kits around my skylights. No wonder I had interior leaks.
Randy sent his men to the rescue. The Roof Inspector was so appalled by what he saw, he came back with his men and they removed and replaced the roof vent and tiles. He ordered installation kits for the skylights and installed them. He checked the exterior and attic, as well as the interior, to make sure there would be no leaks.
Randy sent John, the manager in charge of the interior repairs. John called and told me he wanted to wait a few weeks to see if there are any leaks. We had a rain deluge and John came over to inspect if there were any further damage. He had his men come to my home, and make the repairs.
All in all the whole project was done in less than 4 weeks. In that time, I had the opportunity to speak to the office manager, who was so kind and helpful. I wanted to thank this office in person for all they had done for me. They felt bad that I was left in this situation and were right there for me.
I spoke to Randy himself, and told him that I would be pursuing litigation against the crooks. I felt like Randy was my big brother, with his protective arm around me. He told me not to worry about them, and provided me with paperwork I needed to pursue my case.
Very few contractors are willing to pick up after a disaster like mine, I just wish I used Contract Exteriors first!
*:·-:¦Totally*:·-:¦:-**:·-:¦:-*Awesome*:·-:¦:-*Fabulous*·-:¦:-·:*Wow*:·-:¦:-*