Zales Jewelers

Horrible. The only reason I’m giving this two stars is because of Trent, and honestly he’s too good to work here. We purchased my husband’s wedding band here and ordered two diamond bands from their website to go on either side of my engagement ring (I like things to be symmetrical). The bands came in without a problem, and a couple of months before our wedding I went to Zales to find out how long it would take to have my two bands soldered to my engagement ring because I wanted to have it done before the wedding. Pam (the woman we bought my husband’s band and some diamond earrings from) told me that it would have to be send to another location to their jeweler, but because it was basic work it wouldn’t take any more than five business days. So, I brought my rings to them THREE weeks before the wedding so that I would have them back in plenty of time. A week went by and I didn’t hear anything, so I called the store to find out the status and Pam told me she would call me back. I didn’t hear anything, so two days later I called again where I was told that the jeweler was out sick and hadn’t started my ring yet. I reminded them of my upcoming wedding and that I needed my rings back before then and was assured there wouldn’t be a problem. Another week went by and I hadn’t heard anything (at this point it was the week of my wedding and I did’t have rings), so I called yet again and Pam was absolutely no help and didn’t return my calls. I finally started getting some answers when I went to the store and refused to leave until I spoke to the manager. When Trent (the store manager) arrived, he informed me that the jeweler had been out sick for a few days. Now, I work in healthcare and understand that illnesses happen, but had I been informed that there were issues two or three weeks prior, I could have taken my rings elsewhere. At this point, we were four days away from my wedding and the jeweler hadn’t started on my rings. Trent had him expedite my rings, but the jeweler was apparently so rushed that he did a crappy job. When Trent went to pick up my rings from the store (now three days before my wedding), he called me and told me that they looked horrible and that I wouldn’t want them with the way they looked, so he was going to have the jeweler take them apart. I appreciate Trent’s honesty and attention to detail, but is Zales’ jeweler so sloppy that he would give a customer poor quality work? Then, in the process of taking the rings apart, the jeweler destroyed my two bands, and Trent had to replace them. I finally got my rings back two days before my wedding, not soldered together, and ONLY because of Trent.
Less than a month later, one of the diamonds in one of my bands fell out. I took it to the store to have it fixed thinking surely this won’t be a problem since these weren’t even the bands I’d purchased. Of course, Pam had to be the person working at the time and acted like she had never seen my before in her life, which I find hard to believe given how often I was in that store during the days leading up to my wedding less than a month earlier. I explained to her that I had brought my rings in to be soldered and they had screwed up and the whole ordeal, and she just stared at me with a blank look on her face. I left the rings and asked her to have Trent call me when he got back from lunch. Trent, of course, remembered the whole thing and took care of everything.
If I never walked back into this store again, it would be too soon. I truly hope that Zales treats Trent well (although I doubt they do) or that he is able to find a better opportunity if they don’t, because he’s way too good for this company.

I LOVE MIRANDA!
I have been in here three times in two weeks. The first was to check out wedding bands to start to get an idea of what we liked. Miranda was so friendly and helpful we zipped down there again at lunch the other day to narrow things down.
She got the whole story about how were were waiting on my grandmothers ring to get officially engaged. When I returned from the Thanksgiving holiday and walked in the store she was so excited and immediately asked to see the ring; it was just like one of my girlfriends, she was so sweet.
I’d stopped by to try on bands again when I mentioned that at some point I would need my engagement ring re-​sized (but didn’t want to part with it for 1 – 2 weeks). She told me that they were having a special jewelry show in a day or so and the guy would be onsite and «typically has down time» and I should just swing by. So, I did, the morning of the show, to drop my ring off for the day just in case. The manager was there that day and he to, was very friendly, but noticed a loose prong on the ring. I’m a dummie and just thought it was off kilter a bit because it is an asymmetrical design. THANK GOODNESS someone called it out. My grandfather gave my Nannie that ring, and it has two diamonds: one from his mother’s engagement ring, the other is from her mother’s ring. Talk about super sentimental and irreplaceable.
Long story short (too late!) I had my beautiful ring back by end of business that day! They repaired the prong for FREE and I only paid the $ 45 for re-​sizing (with same day service!).
We talked more about my favorite band and she let me know that while there was a great sale that day, there would be others in the immediate future. I felt zero pressure, in fact it made me want to purchase from them even more.
I look forward to bringing them future business!

Needed a watch battery replaced. Called around and Trent was the only one that was really helpful. Had never been in, but walked in, he remembered the call, helped out and provided awesome service. So good, I remembered days later and wanted to make sure to post a review!

They did not give us the size wedding ring that we ordered, so my husband almost lost it on our honeymoon. We were disappointed further with their poor customer service. We won’t be buying any more jewelry at Zales.

They did a superior job on re-​texturing my wedding ring & band that a different jeweler could not accomplish. I wanted the gold to have a satin /​soft brushed look and they nailed it. I love it so much! I also got a handful of broken jewelry fixed, one of my favorite pair of earrings and 2 necklaces. Everything came back perfect. Trent, Lacey and actually everyone was really nice, polite and eager to please. I was worried about leaving my diamonds, in particular, with just any jeweler (granted they’re not very big but still they’re special to me). However, after Trent explained their system, I trusted Zales completely and will definitely do so again!

Dont tell any future girlfriends i get, but for some reason, i end up here everytime i buy a girl some bling. I think its due to the location and also the friendliness. Most Jewelry stores staff are nice. But the ones here, no matter if they hire new employees, they go out of their way to find you the right gift. They understand that in order to buy jewelry, you dont buy for the occasion, but the occasion buys you. Or something that the lady told me there. Friendly friendly.