Officemax

They are very unhelpful. Beware buying gifts here for anyone. When I returned a birthday gift I received, they credited it back to the card it was purchased on without even asking me. The manager was very unhelpful and all they could say was sorry.

The employees here, especially the manager are so rude. I came in with a coupon for a product they sent me, and the people had no idea what it was or where I could find it. Now, the girl at the register was nice, but when I asked her to call the manager to help us he was so rude he walked over with a pissed off look on his face, and took the coupon from me. He punched something I to the computer and said «we don’t stock this, just drive to Office Depot to get it.» I understand not carrying products, but there is no need to be so hateful and rude to your customers. Also, shame on Office Max for not carrying products you send out flyers for to your customers.

I come here when I need something printed. I really try to be paperless, but sometimes you need something printed ya know.
I have had printers at home and just don’t really like dealing with them, so when I need something printed I either have it on a flash drive to take in or I email it to the store email address. It’s convenient and easy for me to do it this way! I usually only need a few things printed at a time and it usually costs pennies as long as I get it in black and white. Color printing is a little more, but still not terribly expensive.
The employees in the printing department and nice and have always done a great job with whatever I need them to do!

I go here twice a week for this and that for roughly 3 years. I have not once had anything but a great experience. These guys are awesome. Knowledgable and professional is what I would say about the folks who work here! Highly Recommended.

prices are better than Best Buy and Costco purchased a HP Office Pro 6700
Customer service is great they credited me on my unused ink from my old Epson that died. Was just over 30 days, so they gave me store credit.

They have all the office stuff I need…
…ummm…
I’m out.

Terrible. Crappy service. Rude employees. Bad experience.
My printer has broken and I needed several documents printed.
I emailed the order in the night before but when I got to the store at NOON, found out they had not even begun printing any of the Word docs.
The employee was rude and said she would call when it was ready.
After waiting hours, at 4:45, I happened to notice an EMAIL saying the order was ready – NEVER GOT A CALL.
Drive back up there to find the price for 166 BW print outs: over $ 16 bucks.
One document was missing.
No discount was offerd afer making me wait around all day and no apology was offereed when I complained.
I left at 5:00 just in time to sit in heavy traffic all the way home.
VERY DISSATISFIED.
I was looking for a new printer and desk chair while at the store… no one offered to help me. Definitely will NOT buy a printer or anything else from Office Max after today’s crappy experience.

Went in on a whim to get a four-​colored pen that I actually needed. I couldn’t find it, and so one of the employees asked me what I was looking for. He actually knew where they were and was not a bad guy. The only thing is, they only came in packs of 3 and were almost $ 10. Yikes. No thanks. Found them elsewhere almost $ 5 cheaper. Same brand & everything. Plus, found a single pen version for a little over $ 2. I probably would have purchased my pen from this store if they had a one pen option.
I’ll throw them a few stars because of the cleanliness and organization along with nice employees, but their prices are just too crappy for the general public to actually feel good about going in to purchase anything. I guess if you spent a lot of money and were part of their loyalty program, it might make sense– but if you’re like me and just want to go in for some pens, forget it.

I’ve been going to this store for so many years now, I“m surprised it took me this long to write something about them. I don’t mind the experience in the store so much, I’ve had problems here and there, but nothing major. It’s with deliveries that I’m completely appalled at. I’ve had various reasons for having to order from them and have found each experience more annoying than the last.
The last time I ‘let’ them deliver, it was a filing cabinet, which HAD to be delivered, because I couldn’t get it out of my car by myself. I put in the notes to deliver via the front entrance to my apartment (It was a 4-​plex, I was on the 1^st floor). Instead of the back, where there are steps, which I would NOT be able to get the filing cab. up by myself. Well, long story short, they delivered it to the back, I called and asked for the guy to come back and help me get it in since he didn’t follow my instructions, and never did, even though I scheduled it and left the cabinet outside until the next day.
Now, I’ve ordered another very small item, (wasnt in the store) and unlike the last delivery, they DIDN’T leave the item, even though it’s no bigger than a shoe box, instead a note saying they’ll try tomorrow, 8 – 5. WHERE THE HECK WAS THAT LAST TIME?!? They now require a signature? If it was because they cared about the customer, and want a system to ensure every person gets their stuff, I’d understand, but it’s not. I’d never believe that after the repetitious, poor experiences over many years. When I called the customer service people, they were very nice and apologetic, and I mean, hey, it’s not their fault, but the idiots in delivery? So typical of old school big box stores. I’m annoyed…

What’s the point of a business that caters to businesses but makes it more difficult to run a business?
Here goes. I don’t recommend either Office Max’s office delivery service OR its loyalty program. Office delivery: We ordered a printer through the office delivery (done at this store due to insufficient inventory) which didn’t arrive when promised. We canceled the order when Office Max couldn’t give us a delivery date but Office Max didn’t reverse the charge. Loyalty program (aka Max Perks): Office Max assigned our Max Perks points (obtained at this store during a major purchase) to someone else and made it incredibly difficult to get them back. After the problem was allegedly fixed, our points for a subsequent purchase didn’t show up on our account. Here’s what we learned: when you create an
account and are asked for your Max Perks number, this isn’t actually your Max Perks account. Huh? When I asked how visitors are supposed to know to create a separate Max Perks account, the rep started explaining and then hung up on me.
Office Max corporate customer service said that he would send us a gift card for the hours of our wasted time. Guess what? Yep — never arrived. Office Max earned this review.

Ever since they remodeled I can’t find a single thing in this store. Instead of the logical long and straight aisles with the list of items at the top of the row, they’ve got little tiny aisles on either side of the store with a jumble of items in the middle that they seemed to pick at random.
The binders are on the complete opposite side of the store from the rest of the school supplies. They’re over with the home laminating and binding machines. Nothing else on that side of the store would a school child ever use.
I went to get my ink cartridges refilled and the cashier was unnecessarily bitchy to me. It seemed like one of those situations that catty girls cause when they decide to dislike another girl as soon as they size them up because she was perfectly nice to all the gentlemen behind me.
I’ll still go because it’s near my house and carries the kind of pens I like but I’m getting really tired of having to ask where everything is.

Great Service & they carried all my heavy stuff to the car. It would have been five stars but they didn’t come home with me & assemble my desk. Don’t you hate it when you open the box and there are so many pieces.