RadioShack

Sad to see this Radio Shack go but it appears to be another box store victim. I always got great customer service at this location and really do not like Fry’s electronics at all.

Been coming here on and off for the past several years, and customer service has always been a mixed bag for me. Friendly cashiers, but watching the other sales associates interact with customers makes me think said associates may need to read the business news article ‘Jobs for People Who Don’t Like People’ and apply it to their lives. Here it is:
I got here a few minutes after 10AM today, and there were six customers in the store including me .
The cashier was busy helping a customer do a return. There was a second employee near the cash register who snapped, «I’m busy!» at a lady and her daughter who had a question about an inflatable RC R2D2. The lady and her daughter immediately left. This employee was organizing the area by the registers.
A couple was interested in buying a gift certificate, and when they asked the snappish employee for assistance, and he responded,“You are going to have to wait until the cashier finishes with the return!” They also left.
So it was just me and the customer doing the return who remained in the store.
I came here for a CR2032 battery ($ 5.99 per battery, or $ 12.99 for a pack of three). This was my first time getting a lithium cell battery from Radio Shack. My previous CR2032 batteries, purchased from Target, Orchard Supply, Walgreens, and Rite Aid, all lasted less than a year in my key fob (more like 8 months) — Energizer, Duracell, Sunbeam, and Maxell. I thought it was my key fob, but some of my friends had the same problem with locally purchased batteries, and told me that Radio Shack batteries lasted longer in their key fobs. If today’s battery (I just bought one) lasts less than a year, I’m going with
next.
The button cell/​coin cell batteries were located on the right, next to the cordless phone batteries.
I waited in line for about five minutes, and the cashier thanked me for waiting. He also smiled, thanked me for shopping here, and told me to have a good day. He handed me my receipt along with a «Get $ 10 Off Your Next In-​Store Purchase of $ 40» coupon (that had a list of exclusions right below).
Located near Big 5 Sporting Goods and Boudin SF.
This could be the writing on the wall:

I went there to buy a TRACFONE. They had them at a good price.
I must have come at a bad time since there was only one service representative. It took forever (at least an hour) to get the phone registration completed. The sales rep was friendly and helpful enough, but it took forever. Customers were waiting in line store behind me for most of this time. When we were nearly complete two other sales reps showed up and helped the people waiting (maybe a badly timed break).
The TRACFONE headset did not work. I went to replace it and the other TRACFONE they had, the head set did not work either. Maybe it was more a complaint with TRACFONE then RadioShack. The Salesman tried to be helpful but RadioShack did not carry a replacement headset.

This review is for john. He was very helpful and helped me find a product in a timely manner. Very good customer service, and if I need to go to radio shack it’ll be in this location.

I am not satisfied with this store. Management does not give customer service. I had bought a radio transmitter one day ago, I had lost the receipt and they are not ready to return it. The item is 69 dollars. It does not work and also I tried explaining to the cashier that it was just yesterday that I bought it, plz return it.
I will not ever shop at radio shack, they are so bad with customer satisfaction. I do not recommend radio shack to anyone

Radio Shack is great for cables and adaptors for various appliances, but they’re trying to be a mini-​Fryes, and they suck at it. If you need to do some serious electronics shopping, this is not the place to go. It’s convenient and the staff is friendly, but it’s WAY too expensive for anything but the little stuff.
Case in point: I needed a new laptop battery. I dropped by Radio Shack for a micro SD card, exactly the kind of product Radio Shack is perfect for. They asked if I needed any batteries, so I asked if they had laptop batteries. They had two, and surprisingly one of them fit my computer. My eyes popped out of my head when I saw the price tag of $ 115. I went down the road to Computer Central, and they sold the same thing for $ 70. I ended up going online and snapped it up for 20 bucks.

Where the geeks hang out? Maybe in the 80’s, but today Radio Shack has replaced many of its DIY (Do-​It-​Yourself) items with commercialized goods — things like phones, radio-​controlled cars and TV accessories.
I’m not a hardware geek, but I am a cheapo Asian who likes to save money. So when my monitor died, I found out that I could repair it by replacing the blown out capacitors with new ones. I just needed some equipment…
After getting a soldering iron at Home Depot, I stopped by Radio Shack to get some soldering wick (used for desoldering), something that neither Home Depot nor Lowes carried. I managed to find some soldering wick and soldering tip tinner here at semi-​reasonable prices, but the selection was limited to a single choice (if you can call it that) for each.
I liked the DIY chest that had drawers of electrical components: everything from resistors and capacitors to switches and LED’s. On the other side of the wall were some breadboards. That’s all I found in the line of DIY project stuff.
Only when I got home did I realize that Fry’s probably carries all the stuff I just mentioned. And sure enough, their website shows several brands of soldering wick available at my local Fry’s, most of them priced a bit cheaper than what I paid at Radio Shack. Oh well, some things you gotta learn the hard way.

Fast and easy !! All i needed to pick up was a battery charger for my work… found it… paid for it… gone ! How much more easy can it get ! I hope radio shack never goes out of business… :(

Kind Friendly people! What a Great Store!
went in to get a charger for my cell phone. The salesman suggested a new cell phone instead that also came with a charger for the same price!
He showed me all my options and was very nice!
The manager Sean helped out and also saved me ten dollars per month by switching my plan to the more current deal!
I ended up leaving with a new phone, charger, bluetooth, and a new case
GOOD PRICE I feel I would have spent more for the same thing anywhere else!
A week later I still couldn’t figure out how to use the new phone i purchased. I came back into the store and a completely different salesperson immediately helped me not knowing if I had even purchased it there or att.
Dont understand how anyone could write a half way bad review with this type of service. If this service doesn’t meet your expectation you should look in the mirror.
These guys did a great job helping me out. twice!
good vibes,

This radio shack gave us some of the worst customer service I have ever seen. Both staff members were not only unhelpful, they were downright rude. We ended up walking out of the shop empty handed. I’ll wouldn’t ever go back there.
We were looking for a laptop power cable that could be used on an airplane. We went to radio shack because we had been specifically told by the airline that they carried the cable we needed. We found a box that looked like it might have the right equipment in it, but the staff member wouldn’t let us take the box off the shelf to look at it. In the end he took it off the shelf for us, and handed it to my friend, saying ‘you are going to buy this, right?’. We weren’t opening the box, only looking at the outside! We started reading the description on the back of the box, but the staff guy grabbed the box out of my friend’s hand and said ‘that information doesnt tell you anything. You have to buy it’. We walked out after that.
I’d avoid this place If you have any other options. Even when you know what you want and are prepared to spend money, it’s hard to get past the rude staff to buy anything!

N E W M A N A G E R!!! Stellar service environment in a large store!

This Radio Shack is a decent size for a strip mall and nicely stocked for the most part. I feel the customer service could have been a lot better though. I was in the store for a good 10 minutes and not once did either of the two free associates ask me if I needed help for anything (highly unusual for most of the Radio Shack’s I’ve been in). When I finally did make a purchase for about $ 50, the associate that waited on me never cracked a smile and showed very little appreciation for my business.

Great staff. Found associates very professional and helpful when replacing camera battery. The location is off El Camino Real and closer for those off Mathilda Ave.

The sales folks at this location are polite and thats about it.
There is a salt and pepper bearded dude who gives some misinformation. I went there to return a camera I purchased the previous afternoon. He was polite enough to pull up the receipt and all. But, claimed there was a 15% restocking fee! That was a bunch of BS. Went to another Radioshack (in Palo Alto) and was able to return it and got full refund.
I would not go there again!

Pros: Decent amount of parking. Sales gal gets an «A» for effort.
Cons: Sales gal tried too hard to sell me something that wouldn’t work for my situation.
The details: Went in looking for travel adapters. I told her China, Hong Kong and Japan. She grabbed one and said this is the one you want. I said I need more than 1 and they only had 1 of those, so she told me to get the travel surge strip… Sounded like a great idea. As I was getting ready to pay, I noticed that the package said it was for Europe and for 2 prong electronics and not 3. I pointed it out to her, that it would not work with the power surge strip and she tried (really hard) to convince me it would. At that point, I realized that she had absolutely no idea what she was talking about. She did have me going for a bit… very convincing. If she knew what she was talking about, she would actually be good at that job.
NOTE: After I said that I better wait to find the right adapter, she told me, in a rude voice, to go to a travel store instead… So I did. I went over to Choice Luggage in Mountain View and found what I was looking for and for less money.

3.5 Stars
Small, much smaller than Fry’s however the people who work here are helpful. We found what we needed and it even better it wasn’t used or re packaged. We needed A/​V cables to hook up the gaming systems for the kids as the originals ones wore out. I also asked about something completely different and gasp the Sales-​guy knew what I wanted and showed us where it was located!
Plus:
Easy to find products
Non pushy yet knowledgeable employees
Timely — not stuck spending forever looking for product
and no one treats you like a criminal!
Cons:
Parking lot on the crowded side

Damn this place is totally 80’s. Actually most of this strip mall is. Was looking for a cable to hook the Ipod to the amp at home and the old guy behind the counter was pretty helpful. As most Radio Shacks, it’s good for the basic electronics especially when you don’t want to deal with the Fry’s madness. At Fry’s even you know exactly what you want it’s near impossible to get out in a timely manner because for some reason a manager always has to get involved at the checkout. Got the cable paid and got out. No other questions asked.