Office Depot

Very unfriendly staff. Very unprofessional. i hate going to this place.

I tried calling 15 minutes before they should be closing. They close at 9:00 pm, tried calling at 8:45 pm, just to ask a question… no one answered.
Tried two more times, still no one answered. I wont shop at this store again.

Why is there a long line of people spending Thanksgiving at 5:45 pm in freezing weather in line in front of Office Depot?
Black Friday comes early to Office Depot. Up to 70% off reads the Thursday newspaper ad.
We walk on over to the block long shopping center anchored by Sprouts in Sunnyvale. El Camino Real is deserted and parking lots empty in nearby shopping centers, except for the Toys R Us store, besieged by people looking for a bargain.
Sprouts is empty, but there are masses of cars parked on the far side of the shopping center. Two lines appear, one for Office Depot and one for Sports Authority. Both lines mainly millennial generation shoppers braving the cold for those once a year discounts.
About 40 people already in line in Office Depot, and it looks like the line in front of Fair Oaks West Apartments, waiting for the Google bus –almost all of them are Asian Indian men, many with their wives, speaking in their native tongue, seemingly fresh off the airplane from Mumbai, still wearing sandals.
In contrast the line in front of Sports Authority has a lot of Chinese, Filipinos, and Vietnamese. All the white folks around the dinner table at Mom’s, gorging on turkey. Us Asians will go out of our way for a bargain –sorry Mom, the turkey can wait!
5 minutes before opening, an employee starts passing out vouchers for those in line wanting items in short supply. Front page door busters: Toshiba 14″, 2GB memory laptop $ 120, (regular price $ 250) Dell Inspiron 15.6″ 4GB memory laptop $ 200 (regular price $ 350). Both windows 10. Fine print in the ad states limit 1 per customer, minimum 4 per store. Neither on sale online.
6pm, the doors open, and a mob of people run to the electronics section of the store. I check with one employee, and go to straight to the front of the line to the cashier. You know what you want, you go straight to the cashier. No messing around. Lot of people go to the counter for the UPS package drop off. By the time they realize their mistake, line is 20 deep at the cashier.
I show him my voucher, and he goes and grabs the top box from a 4 foot stack of 1.25 inch thin boxes, and gives it to me. $ 119.99 before tax and $ 3 CA hazardous waste disposal fee. Meanwhile the guy next to me gets the Dell Inspiron laptop off an even taller stack of boxes. Turned out they had about 40 of each laptop at this store. And he had no voucher, so it’s not a case of no tickee no washee!
I’m out of there with the wife, me wearing sandals just like most of those Asian Indian guys, but mine are women’s black patent leather Orthaheel Sonora Euro strap sandals!
Next day I see the same Toshiba laptop door buster on sale that day only while supplies last at Frys with discount code for $ 167. Can’t wait for next year’s Black Friday sale at Office Depot, to upgrade my laptops and computers!
Anyone want an 11.9″ display, Windows 7, 1GB memory, 320 GB storage laptop, real cheap?

Ever since Office Depot and Office Max became one company it sucks!!! They seem to never have anything in stock. I wanted to save myself some time and called to see if they had an item in stock. The rude employee said they didn’t have any out in the floor, when I said if he could check the back he repeated that they didn’t have any out in the floor. Once again I asked him if he could check the back stock and he hung up on me. He clearly didn’t want to check the back, that was extremely unprofessional.

They messed up the binding of my document, and I was blamed for it.
I had a 30 page document (double sided) that I needed bound. After waiting in line for at least 30 min (only 2 customers were ahead of me, only 2 people were working the desk), I handed the document over, and explained what I needed done. The first guy I talked to didn’t know how to do it, so I had to wait for the other employee to help. Once I gave it to her, she upsold me on something that I really didn’t need (plastic clear cover, didn’t really need it). She then proceeded to assemble it, but when I was given it back the last 10 pages were switched.
I had checked the document over before I gave it to her, I should have made a stink about it but I hate confrontations (and wouldn’t have been able to prove it, anyway). I stupidly paid for it anyway, thinking I could fix it at home, but I can’t because I need to holes on the other side of the pages. I’m kicking myself for trusting this company. It’ll take me at least an hour to print this out again and make my hand written notes. She offered to print it out again, but I don’t want my hand notes permanent on the document.

It’s your typical office max over priced a lot of goodies & no place to put them. There wifi is free & slow, «BUT,» free non the less it’s a «savemart» of stationary

I went to Office depot faithfully this morning to purchase a office chair for my wife’s home office. After she picked the chair she wanted I was told by the Manager (name: Wealthy To) that I couldn’t buy it because it was the floor model and they don’t have any «in stock». He told me that it was «store policy» to not sell the one remaining model This is inaccurate as I’ve purchased multiple products off the floor when it comes to office furnishings in the past. He was abrupt and curt (rude) and stated that I would have to order it. He wouldn’t budge and evidently forgot that I was a customer. (The customer is not always right but they’re ALWAYS the customer). He went on to place my order and acted like he was doing me a favor? I could have purchased the floor model and he could’ve placed a store order for the product that would be replaced. But that didn’t seem to fit his criteria for denying my purchase. Makes me think of options to take my business elsewhere.
It’s a shame because he said he was new to the store (two weeks) from Office Max (No longer in business) and I’ve been shopping in this EXACT store for many, many years.
Shame on you Office depot. Preventing people from buying stuff doesn’t make sense.

Terrible customer service! Made me wait forever! Not because they were understaffed but because staff was taking their sweet time with everything even though there were barely any people there. It took them over an hour to help me get the boxes shipped. They were also out of a lot of things.

I used the UPS service from Office Depot and I was clearly told by the Office Depot representative that the item will be shipped the same day (i.e. ⁴⁄₂₇) and reach the destination in 2 days (i.e. ⁴⁄₂₉). I had sent a birthday present for my aunt as her birthday is on ⁴⁄₃₀.
I was assured by the representative that if we go for «UPS 2^nd Day Air» delivery the package will reach by the end of day ⁴⁄₂₉.
On tracking the shipment, I saw that the shipment hasn’t been delivered on ⁴⁄₂₉ but on ⁴⁄₃₀ at 16:47. On calling up the office depot branch for this delay, they asked me to call UPS and check. This happened back and forth on calling Office Depot they said call UPS and on calling UPS they said call Office Depot. The representative on the call even said that it might have been a mistake on their end that they didn’t correctly tell us that it wouldn’t reach on the time said and on the second call back to them they said «it seems you are looking for a refund which Office Depot won’t do».
This is not how the customer should be treated. I am very disappointed with the service given by office depot and am sure I will NOT be using their services any more. I should have read other reviews on Unilocal before coming here. Very Disappointed with the service.

I was stunned by how bad this place was. In addition to being messy and disorganized, they were out of every item I came for, except moleskin notebooks which they apparently don’t carry at all. The web site says they have a wide selection of dry erase boards. They had nothing of the sort. Employees were surly (as best) and notable for their lazyness. Not being willing to walk over and show me where an item was is not brilliant, but not even being willing to take a moment to explain it’s location was much worse. This was compounded by the fact that after searching all over the loosely indicated area for velcro cable ties they were, as alluded to above, out of stock anyway. Definitely this place is in the «never coming back» category. Once again, the total lack of wisdom in not just going to Amazon is shown to me. Final foot note: it is so dusty in the store that it is experiment apparent and distinctly unpleasant.

Absolutely, hands down, the BEST place to go to purchase all of your office needs, and more. The manager there, Michael M, along with Chris, are amazing and truly believe in «the customer comes first». We had a bad printer/​fax and there was no problem not only bringing it back, but receiving a functioning replacement. When THAT printer/​fax ALSO went out, Michael M helped us yet again to get a fax/​printer that worked. Above and beyond the call of duty, we can’t thank Michael M and Office Depot enough for truly putting customer service their #1 priority. We stopped shopping at Staples a long time ago because of the «extra mile» of Office Depot.

Understaffed, kind of ignoring customer is waiting for service. Staffs know you are there waiting, but not offering any service.
Just by reading «A.T» review, I have the same experience!

This place is great for office and school supplies. Everything you need, great prices, plenty of people to help you out. This is really the best place for back to school supplies.

This place made me want to shop online.
The past two times I’ve been here, there has been one cashier and a line of ten to twelve shoppers.
At checkout, the lone cashier pressured shoppers to sign up for the Office Depot credit card and their Worklife Rewards program (10% off ink, paper, toner and copy/​print services), which made the wait time even longer.
If you are looking to buy just one of an item (like a padded envelope) you are better off going to Walgreens one block over, on the same side of the street. Stuff like that is sold in batches at this store.
Personal planners/​desk calenders were overpriced — go to Target or
for that.
Decent selection of envelopes and labels.
Right by Ross in a huge parking lot.

Terrible customer service. My UPS shipment went wrong on every level. And the blame was thrown squarely back on my shoulders.
Also, the people there are more interested in finishing their personal conversations than helping customers.
I’m done. Never again. I’ll travel farther and give someone else my business.
Done.

Ask for Eva. She seriously needs a promotion because she does it all. I needed a sign printed. She made it look amazing with the boards
Eva is her name, she is very nice.

I only go to this Office Depot. Why? Well because it is clean, organized, and every OCD persons dream/​nightmare! But one of the managers were really nice, helpful, & patient. There was a long line (back to school shopping) and I needed to ask for my parents to transfer me money after I got the total of my purchase. I got out of line & asked an employee (the manager who I didn’t know was the manager at first) he brought me to another register, rang up the items, told me the total, then waited until I called my parents & they transfer me the money. He was very nice & wished me luck in the coming school year. Then he went back out to the floor to what he was working on.
I cut the entire line (not on purpose) & he didn’t make me feel like an inconvenience by interrupting what he was working on which made my 25 minute drive even more worth it! :)

I don’t know if things have gotten worse here or if I was just dumb four years ago, but this store is terrible.
The prices are horrible, and customer service reps are neither knowledgeable nor helpful.
Expired sale tags are left on the displays, which is misleading if you don’t scrutinize the tags for the sale dates.
Probably the worst prices in town. Way overpriced.

I’m starting to hate my computer chair. I’ve had it for many years, but only recently has it been giving me back pain due to lack of back support. It came from an office that had thrown it out — now I know why!
Fed up, I went into my local Office Depot to find a replacement. The first thing I noticed was how small and dreary the store looked. Walking through, especially the back, felt more like a warehouse than a store.
For an office supply store, I was surprised at the lack of selection/​diversity in something as basic as a chair. The two dozen chairs for sale were either low-​backed or gaudy executive-​style chairs selling for $ 200 or $ 300. I just wanted a simple, high-​backed office style chair, no faux-​leather upholstery needed. The one chair that felt comfortable was $ 300 and still gaudy… yeah no thanks.
Some employees were camped out at the front of the store. Not once was I greeted, nor did I see employees on the floor helping customers. Going by all the other negative reviews here, this lack of customer service is pretty normal, and the situation is similar at other locations. No wonder Office Depot’s revenue has been declining over the years, while Staple’s is on the rise. How long can a company last when the people on the front lines don’t give a crap about the business they’re representing?

I need to send something across the country, and of course it’s a slightly odd size. I went to Office Depot to try and find a box or padded envelope that would fit. I tried out every box in the store with no luck. I felt like Goldilocks. Each box was either toooo big or toooo small, and sadly, I couldn’t find one that was juuuust right. The only thing that could have worked was a large padded envelope… that they only sold in batches of 5 or 8 (sorry, can’t remember the exact quantity). I just need one. So, maybe Dunder Mifflin could help me instead?
Needless to say, I wasn’t too impressed with this store.