Geek Squad at Best Buy

I took my computer in to the Sunnyvale Geek Squad to have it diagnosed because it would no longer boot up. While we were the only ones in line, there was no one at the desk right away, but as soon as someone realized that, we were immediately helped by Gabe. He quickly figured out what was wrong with my computer and helped me to rescue the hard drive so I can save the data from the computer that needed replacing anyway. He even found me the equipment I needed to transfer the data to another computer. He was wonderfully helpful and left me with a very positive feeling about the store. I would certainly come back for any future computer help I need.

My recent experience called for a review considering so many people bad mouthed them I thought I’d see for myself. I went on a Sunday and here weren’t a bunch of staff working, I believe only two geek squad members working. They seemed efficient and like they were taking the time necessary to assist the customers. The line indication wasn’t very clear as it doesn’t have a start here and there’s shelves that just make it a bit awkward to know where to start the line. I was assisted within 5 minutes of waiting. The guy who assisted me was very helpful. He looked thoroughly through my computer because I thought there was a virus. Did the exam for free just browsing through. Nothing looked too unusual he said. He gave me the option to put it through a diagnosis which would cost money, but said it may not be necessary; it’s completely up to me. I loved the friendliness and patience he provided even with there being a small line. I also liked that there wasn’t pressure to buy into their services for something I probably didn’t need.

I had an unpleasant customer service experience with Geek Squad at Sunnyvale best buy
They fixed my new laptop from a software crash and gave it back with a different AC adapter that is very old and insisted that it was mine
Finally I got a replacement after a senior manager at Best Buy intervened to help me out

I took my Sony Vaio Laptop here around July of 2014 to be diagnosed and fixed under the Sony warranty.
Well they have TRIED to fix it several times by diagnosing the problem and CLAIMING they fixed it after several weeks at their headquarters, only to tell me they fixed it when it really wasn’t fixed.
But since I didn’t check it the first two times before picking it up, I asked to check it the third time. The employee kindly asked if I could SIGN the paper to RELEASE the Laptop to me (never sign before checking!!). I checked out the Laptop and AGAIN! the Laptop is not fixed…
I bring this to the Geek Squad employee, as he himself said (Yeah that shouldn’t be heating up so hot like that within 15 seconds) and he continues to tell me (unfortunately even though you just picked that up, we have to take care of our appointments first, and you’ll have to wait about two hours until we can help you…
It’s now going onto 3 – 4 months of this…
But the fourth time I bring it in for another time to have the same problem since July repaired that Geek Squad says they fixed, but still continue to diagnose the problem and say its not FIXED !!
Few weeks go by and I get a call stating my Laptop is fixed and ready for pickup…
I go down there asking to TEST the Laptop first.
They ask me to SIGN the waver (stating they fixed it), I said no.
I will not sign until you prove you fixed MY Laptop.
We go test the laptop, wherein lies the same issues since July of 2014, and they tell me that it’s suppose to do that…
It’s suppose to overheat and bog down the system and fan noise roaring throughout the room?
I ask, so if it’s suppose to do this, then why have you been taking money to supposedly fix a product that was not suppose to be broken in the first place?
His answer was that it was a personal preference…
It is now Jan. 2015 and my Laptop has been sitting down at Geek Squad still not fixed, because I will not SIGN the paper stating they fixed it when they never fixed it.
I will be forwarding this to the Better Business Bureau, and Channel 7 On My Side. So they don’t continue to rob other patrons in the future.
Oh yeah, Sony won’t give me a refund, nor replace the product this entire time as well, Thank you Sony for standing by your products…

I contacted the 800 number to get help with my hone theatre. Geek squad made an appt with me to come out to the house. There was glitch in THEIR system so they kept pairing me to a technician that was 400 miles away. After 3 appts, 7 phone calls, 2 chat sessions online, they still couldnt figure out how to get a technician to my house and kept blaming it on me. Ridiculous!!! Never had such a bad experience.

Incompetents. Would not recommend to anyone. If you want anyone to program your home theatre, hire a real professional. The geek squad are student drivers when it comes to programming a remote.

If I can write bad reviews I have to remember to give the good ones. Geek Squad ROCKS and so does Best Buy!!! My Plasma died for a second and @ 10pm they were there .A quick Power down and start up and she is ALIVE!!!

When I bought my 50″ samsung the Best Buy guy strongly recommended that I get a extended warranty. He mentioned the power supplies are a problem with these. Wasn’t happy to hear that but I went ahead and dropped the 250 bucks for it.
Now 2 years & 2 months later the the power supply appeared to go out. Called the geek squad expecting to go to war about the warranty. Exactly the opposite! Person on the phone was pleasant and had all my warranty info. I didn’t need the two year old receipt I manged to keep to prove it.
She scheduled a appointment for the next week from 11 – 1 and said the guy would call around 8am to confirm. Again they came through, the guy called right on time and showed up in the early side of the window they said.
He verified that the power supply failed and said he would order a new one and be back in a week. Geek squad called me back & setup the 2^nd apt. Installer called mid week to confirm that the part was in and the time. He called again Sat AM to confirm his arrival.
Arrived on time, installed the part and he was in & out in 30 mins!
I have to say Geek Squad and the installation person did a amazing job here.

My computer wouldn’t start-​up and I took it into the Sunnyvale Geek Squad at Best Buy. They immediately started diagnostics and saw that it failed. I needed to leave it for more extensive diagnostics, with a reasonable fee charged. They called me a few hours later and told me it was the motherboard. I went on a hunt for a replacement motherboard and had to call them several times with questions about compatibility. Each time they answered my questions in detail and were very knowledgeable. I finally located another computer with a compatible motherboard and as soon as I brought it in they swapped out the hard drive and brought the data online successfully. And they didn’t charge me anymore than the initial diagnostics fee. Jonathan did the swap and I would highly recommend him or the other techs that I spoke with over the phone. If I have any other computer issues I will be sure to take it to the Sunnyvale Geek Squad.