Fortinet

So my Fiancé worked here for 3 months and was sexually harassed by this gay male every single day that he worked here. I told him he should’ve spoken up but he said he didnt want to lose his job. Enough is enough you can only push someone to their breaking point. He got fed up and pushed the guy off. A whole bunch of witnesses knows and seen who started it. The next day the guy went and told the supervisor that my Fiancé pushed him. So the supervisor CHRIS of the Shipping & Receiving dept said that he will investigate the situation to see who is at fault and he gave him 2 witness and he only called one of his witness to speak to. He then got the story and who was at fault (which the other guy was) so he said ok shake hands and call it even… Not doing anything about it and playing favors for the other guy and he had the nerve to say that this other guy has been working here for 1 year and i trust him and he knows everything around the company… so does that mean he get to go around and do whatever the hell he wants? No because my fiancé was being sexually harassed and noone was helping him. Then before the supervisor CHRIS left for vacation he said that he was going to write my fiancé up… for what??? So my fiancé went in to the HR to ask for help and to see what he reported and she refused and said everything is fine just go back to work (in the environment he wanted to get out of). He said no i want to make a report before i get fired and nothing is documented. She refused. She didnt want to take anything down. I feel that is very wrong because isn’t HR suppose to help him? Not to be on the supervisors side? Anyways she sent an email to CHRIS and when he came back he called my fiancé in the office saying why did you go to HR now you just made things worse for yourself. So he put my fiancé in a room working with another guy then later as the day ended pulled him outside and said your fired and because your witness said you started it which was a lie because my fiancé called his witness and asked is that true what he said and he said no the supervisor made that lie up because he was mad my fiancé went to HR to try to report him… Also the guy who did this to my fiancé RAYDEN should be fired also. Since the supervisor CHRIS said there isnt no HORSEPLAY in the work place maybe he should check the camera and talk to ALL of the witness to see who is really horseplaying and shouldnt be working there. Oh and also what kind of supervisor ask their employee to take them to a massage whore house and vietnamese coffee shop? Like how embarrassing to your wife and kids. You should be fired yourself and not ever get a position at supervising because you cant do your job! Sorry fortinet but you are wrong!

I have a Checkpoint 640 appliance and decided to give the Fortinet FortiWiFi 60D a spin based off of feedback and comments from various IT admins on the web (usually in education or business forums comparing the two). I’ve been pretty satisfied with the Checkpoint, however, the GUI just doesn’t seem as polished as Fortinet’s and it lacks some customization options (like being able to customize the captive portal HTML code — you can only simply replace the logo with your own or hide Checkpoint’s).
My FortiWiFi arrived today and I was ecstatic. Like a kid on Christmas, I tore the packaging apart and assembled it and had it up and going. That excitement would quickly wear off. Right out of the box, I run the wizard that Fortinet has received so much praise for and it fails at the very end, bricking the entire unit. I spend around half an hour trying to reset the box and I’m thinking «you can only stick so many things into that Reset hole — I better give Tech Support a ring.» The technician answers and she immediately asks for my serial number and I explain that it’s not really a very technical issue, but there’s gotta be something I’m missing on how to restore this box to factory settings. «You haven’t registered this device yet!» she barks. And I’m trying to explain that I would love to register it, but it’s sitting on my floor bricked and I’m almost positive registration requires internet. After minutes of hearing her keying random jargon in she comes back with «this device only has 8×5 support.» «Oh ok, so you can’t tell me quickly how to factory reset it?» I ask. «No, you must call back tomorrow between 8am and 5pm» she replies. «Thanks, I guess.» [End Call]
In my infinite wisdom I decide to consult Google and I find out that you have to wait until the device is fully booted and only within 30 seconds can you factory restore it. Cool feature, but you have to ask if it’s effective. If someone has physical access to the UTM and wants to take it out — they’re not worried about pressing a reset button. I think they’d reset it with a crow bar or a bat. Nonetheless, fast forward two hours and I still have no WiFi and I’ve been attempting to load updated firmware files from my computers and iPhone and it either ends in a «file error» or «Failure!» error message. Nothing more, nothing less. Mind you, the files are coming directly from Fortinet’s servers and failing thru online server-​to-​device updates and also from being directly downloaded to my iPhone and being uploaded to the device. «What if I try to manually get the files?» I think to myself. Well I go to Fortinet’s website and simplicity just isn’t in their DNA. I give ‘em credit for good hardware design and a polished GUI but in terms of the execution of the GUI and simplicity, it’s like someone over there’s job is to think of all the easy ways to accomplish a task and put 10 hurdles in front of each. So it shows my device and one would think you should be able to click your device and see all the firmware files for it? Nope. It’s a completely different tab and you have to go by product series and mind you, I’m looking for a FortiWiFi and it’s nowhere to be found, because as I discovered, these are part of the FortiGate series (goes back to those 10 hurdles). Then it lists EVERY FortiWiFi and FortiGate known to man along with every version number from v4−5. At this point, I’m getting into the spirit… cabinet and I’m on my third glass of wine swearing at this box on my floor.
I understand that Fortinet wants to sell service contracts, but they are in a HIGHLY competitive field and COMPLETELY going about it the wrong way. Compared to my Checkpoint, I’ve found that I’m wiling to trade off slimmer, sleeker hardware and a more polished GUI for a more stable unit that operates with few to no glitches and excellent tech support. Both times I have chatted with a tech support agent at Checkpoint they have YET to ask me for a serial number (it should be noted when they remote desktop they can check, but both times the technicians genuinely wanted to help and never inquired). Outside of that, the renewal contract prices are much cheaper. With the Fortinet a 3-​year plan was just shy of $ 1200 as they make you renew with a 24×7 contract to keep the IP, Malware and other security services (the 8×5 drops these). With Checkpoint, I have the option of purchasing JUST the security blades for less than $ 350 and/​or a ²⁴⁄₇ support contract for less than $ 350 as well. Don’t walk, but run away from Fortinet. They are the new age Dell.

I recently purchased a Fortigate 110C for my business’ network environment. In my 25 years in the IT field, Fortinet has proven to have the worst technical support infrastructure I have ever come across. I opened a case for assistance with final configuration as the firewall was not acting as expected. It took Fortinet over a day to get back to me and the technician was very difficult to understand and he also didn’t seem to have the experience necessary to resolve my issue. After two hours, I had to back out the implementation of the new firewall and placed the Juniper firewall back online. I provided Fortinet support with troubleshooting logs, configs and network diagram and was advised that someone would get back to me with further suggestions. Two days later, I have not heard back from anyone despite my following up via telephone and email.
Although the Fortigate product itself seems stable and is a valuable addition to the IT infrastructure, this poor level of technical support cannot be tolerated. I never had such poor service from Cisco TAC or other hardware and software vendor. This is just beyond belief. With several new satellite offices opening this year, I can’t see myself purchasing further Fortinet products. I may even be returning this device if the problem is not resolved in short order.
Beyond that, the documentation is not very well written. Some of it seems outsourced and is in broken English with multiple misspellings and poor grammar. Fortinet needs to start paying attention to detail with their documentation and harden their technical support if they want to compete in the IT market.