Elite Medical Center

I went to elite medical center few days ago for routine check up.
I was really satisfied how Dr. Sabounchi was caring about me.
She answered all of my questions and called me for follow up of my labs.
I liked staff very much, every one is very friendly .
I would highly recommend their office.

People who are in front of the office and greeting patients are representative of one’s office and they are the face of their bosses and the doctors who are in charge.
I had three or four different occasions where customer service, politeness, common sense and my value as a patient wasn’t appreciated in this office. At my final visit to this unorganized and careless office which was this past Saturday, I spoke in fluent English to Dr. Saman Sabounchi and her useless staff of my frustration, their lack of good customer service, lack of being professional and yet I gave them another chance and proceed to getting my treatment of laser. Today, I received a call from the Dr. Telling me that they will not honor the rate of laser that the staff of this office initially told me at the time of my first appointment. Additionally this doctor told me she is calling me because she was told by her staff to call me and speak to me in my native language since I may not know or understand English well enough! This is how much she was listening to my complaint in fluent English on Saturday!
Dr. Saman Sabounchi, I am fluent in English and what you did was very unprofessional and cheap! Had you and your staff were not greedy and so unprofessional you would have been making far more money with people like me since I would have been a loyal patient and would have continued coming to your office and would have recommended you to my friends and family to use your services…
As a doctor attend and care for your patients and leave the secretarial matters to your staff!
Successful businesses grow because of trust, respect, loyalty, repetition of patients/​customers and word of mouth. Sadly you have much to learn.
Please be aware of this office and try to find another professional office of doctors who deeply care for you, your well being and they are true to their words, rate and promises…
I would have rated zero and no stars but Unilocal will not let me post my review. No star deserved for this terrible office!

Last November, I dropped into Dr. Yaskin’s SJ office to sign an authorization form so that my medical records could be transferred there after my long-​term doctor had retired a few months earlier. Some time later, I saw a $ 40 charge from the new office where my records had been transferred for the cost of re-​transferring them to Elite. So, I called up Elite to schedule my first appointment. But they said they didn’t have the records!
Somewhere in those first few months, I learned that the SJ office had been closed! I guess since I wasn’t yet a patient, I wasn’t entitled to a notification.
Once the records started being transferred, I got a couple weird phone calls from someone at Dr. Yaskin’s office, trying to give me years-​old lab results. They evidently could not tell the diff between recently-​ordered lab results of interest and older medical records being transferred in. ???
Still I persevered! My retiring doctor had recommended Dr. Yaskin and I was gonna make that happen! I set up an appointment for March 1^st. Sometime in the week or two before that date, I received a phone call from Elite, stating that Dr. Yaskin would not be in the office on March 1^st, and asking if I minded seeing one of the other doctors. I minded! So, I rescheduled for today.
I was pretty taken aback by some of the paperwork I had to fill out upon my arrival. Elite insisted on storing my credit card info and my signature authorizing them to use it to pay whatever charges my insurance didn’t cover. Another form I had to sign mentioned that I’d be billed for whatever charges my insurance didn’t cover. When I pointed out the discrepancy, the office manager waved her hands and claimed the second form’s first paragraph was only applicable for old patients, not new ones.
I finally got escorted into an exam room, which felt like a huge victory. I got my vitals taken, provided a medical history, etc. And at the very end, the assistant who had been in there with me informed me that Dr. Yaskin was on a Hawaiian vacation this week but I could be seen by one of their other doctors.
I’M SO OUT OF PERSEVERANCE WITH THIS PLACE!

I went in here a few months back for something Dr. Saman Sabounchi identified wrongly and prescribed strong meds that didn’t cure it. We then went to another doc who correctly identified it in one glance and treated me correctly. A doctor that misdiagnoses even simple ailments is a doctor I won’t come back to.
She didn’t even take time to ask all my concerns and was quick at jumping to conclusions even though I tried telling her my past history. She also gave me wrong info about the diagnosis. She also had bad bedside manners and was very brusque when talking to me.
If you are going to her, make doubly sure she is actually diagnosing correctly. Otherwise, you would have to suffer twice the amount of time and have more complications.

Dr Yaskin and her physician’s assistant are great at what they do, which is treat patients. Unfortunately, after working with them I received $ 1300 in out of pocket fees that could have been avoided. I was very clear, after having high costs of treating thyroid cancer, that I didn’t want any elective services not covered by insurance. Dr Yaskin recommended Allergy testing ($ 600) and I was assured my insurance would cover it (they didn’t).
Then, my $ 700 regular bloodwork was filed with one number off in my address (all other mail from Elite came to me) so my insurance company refused to pay. After several calls, Elite assured me I just had to submit it myself which I did twice. Of course, the insurance company still refused and I have to pay if I don’t want my credit affected.
Now Elite is calling to collect on the elective allergy testing I was very clear I didn’t want.
This is poor management for the financial end of things and it is unethical to tell
Clients that elective services are covered when they are not. If you want to charge me $ 700 for an elective service and I am clear that I don’t want anything not covered by insurance, then you should be 100% certain before you proceed.
This would be a 5 star review if it was about the treatment I received, but it’s 1 star for creating unnecessary debt for clients.

Dr. Inna Yaskin on of the doctors who really care about patients.
Thanks, Inna.

This review is long overdue but I must say I absolutely love this place! I had been looking around for a great doctor and i have found it! I called and made an appointment for the next day. When I arrived the girl at the front desk was very nice and welcoming and I waited less than 10 minutes and I was called to the back. I saw Lauren who was very sweet and she answered all my questions. She was very knowledgeable and made me feel comfortable which is most important. I definitely recommend it!
Just had my second session of laser hair removal and it was great! My first session was for my legs and the second was for laser brazilian hair removal. I loved that I immediately saw results after my first session! Shannon is amazing! I’ll be back in 6 weeks.

Personal service.
Wonderful Doctor. Very smart and cordial.
The staff is so well qualified! They’re efficient and nice.
The office is clean, and they are very good at keeping it clean. That’s important to me!
They will fit you in.
Dr. Yaskin and her staff are hard workers!

I spent many years trying to find a good primary care office that works with my insurance and this is it! Last year I had to have 3 surgeries and Dr. Yaskin and her PA’s were absolutely awesome about helping me with pre-​surgery paperwork and following up with me afterwards. I had one PA even give me her cell phone number before my first surgery just in case something went wrong during my recovery and I needed her. I have never had a medical professional do that for me before! They really care about their patients and Hina, the PA I usually see, always remembers what is going on with me medically.
This office is also really awesome about fitting people in that day if they can. I just recommend calling instead of using ZocDoc. ZocDoc can sometimes be glitchy and doesn’t work that well for same day appointments. I know some people are upset that the majority of patents are seen by a PA, but honestly I don’t think that affects my quality of care at all. I think having multiple PA’s makes a practice better because they can help more patients that way. Also, I think a lot of people don’t realize how much extra time it takes to review test results and call patients back. They often work through lunch/​after appointments to get this work done and get back to people ASAP. Additionally, this office is super speedy about getting in referrals/​filling out paperwork for medical supplies. Way better than any of my specialists. If you’re looking for a good family practice, this is it.

Not very good. I would find someone else to see. The office seems very disorganized and low budget. The staff were friendly, but did not make me feel comfortable at all in terms of professional care.

I can’t say enough kind words about Dr. Yaskin. She and her staff all have a very friendly bedside manner, and excellent knowledge about medical concerns. They almost always have same day appointments available and it is easy to keep in touch through email and phone (most concierge offices don’t offer such good service!) It’s good care with an old fashioned twist that makes you feel right at home.

Elite Medical Center is a great primary care office. Dr. Yaskin and her office are caring, thoughtful and professional. Me and my familiy have been treated by Dr. Yaskin and other healthcare providers at the office including PAs and NPs for thr last 3 years. Office staff always calls us back with lab results. We were never denied for an appointment. Elite Medical have same day appointments as well. Dr. Yaskin is caring, smart and very kind doctor. I highly recommend Elite Medical.

It’s now 9.58am, my appointment was at 9am.
I walked in and the front staff were very dismissive, asked for my last name while she was on the phone. Didn’t check for my appointment not search for my name. Didn’t even ask me to sit down so I was just standing there until I decided she was ignoring me. I then sat down for twenty minutes and got up to ask how long it would be. She asked for my name (again) then confirmed that I’m not on the appointment list. In the meantime, 3 patients have gone ahead of me and two are already out. I distinctly recall the patient who got here later than me saying that he’s here to see the same doctor as me (Dr. Yaksin) at 9.15am and he was called in ten minutes ago.
I haven’t seen the doctor yet but her staff leave much to be desired. I will not be going back to her or anyone else in this practice because of this poor first encounter. They really need some training. Seem to be on the phone most of the time talking to patients rather than addressing the ones in the room.
Edit: the doctor responded to my review but I don’t think she understood what I was really annoyed with.
Perhaps they need to look into the arrangement with zocdoc. If an appointment is available on zocdoc, I schedule it. It’s not my responsibility to manage how busy the clinic is. My Unilocal review was really about the bad management at the front desk.

I rarely go to the doctors even though I have medical insurance through my company. I decided to take advantage of the free annual wellness/​physical exam that our insurance provides. After a bit of research, I decided to visit Dr. Yaskins office.
The first thing they had asked me for when I got to the office was for me to pay my $ 25 copay. I thought my wellness exam was supposed to be free so as you can imagine I was kind of confused that I had been asked for this. I ended up paying for it.
It wasn’t too long before the nurse took me in and took my vitals, etc. She asked me if I wanted to see Doctor Yaskin and I said of course, that’s really why I had come in. Instead, they sent in the physicians assistant and she basically spent the majority of the time with me asking me all types of questions. Really, the Doctor only came in for about 5 minutes to ask some questions after all of this. I didn’t really like that the PA was there for the majority of my visit because I felt like I was paying to see the Doctor, not the PA. I decided to get blood work done to check if I had allergies. Me, being a scardy cat when it comes to having any blood drawn or shots, etc (I normally faint after shots, ear piercings, having blood drawn), the nurse was REALLY accommodating and reassuring. I’ve had blood drawn before by nurses who have basically poked my arms a million times and ended up with a bunch of purple colored bruises that made it look like I was a heroin addict or something for months (my skin does not heal quickly). After having an experience like that, I was really thankful for a nurse who knew what she was doing and was able to draw a LOT of blood very quickly and made it as painless as possible. The service was pretty good here and everyone was relatively nice and helpful.
**I just recently found out from my HR department that I wasn’t supposed to be charged anything for the annual wellness check up, that it is supposed to be absolutely FREE. I am a bit upset that the office charged me for this (it was the first thing they had asked me for even before filling out all the initial paperwork for a first time patient). Honestly, $ 25 is really not a big deal. It’s just the fact that the office could obviously see what I was responsible for when looking up my policy # and decided to charge me. That makes me feel ripped off and almost like they just wanted to take my $$.
The reason why I decided to give 2 stars vs 1 star was because of the nurse and how she did such a great job drawing my blood. Also, the Doctor had come in for a minute after my blood was drawn to see how I was doing which was really nice. The service was good, however, I think I’ve been tainted by the fact that I was charged something that I wasn’t responsible for. l I’m sure the office could see my policy and that I shouldn’t have paid the copay, yet still went through with this charge and didn’t even bother to refund it. THIS is why I am so disappointed.
Why is it so hard to find a good, honest Doctors office with a Doctor that actually takes their time to see their patients vs a PA? I understand that things get busy, but I would much rather prefer they were up front and honest with me during the initial phone call and communicated that most of my visit would be with a PA vs the actual Doctor. It feels like I haven’t had a good doctor since my pediatrician (which was YEARS ago).
TIPS: Before you attend the Doctor’s office, make sure you check all your benefits to make sure you are only being charged for what you are responsible for under your policy.

Both my husband and I are patients of Dr. Yaskin. I would have loved to write an excellent review for her, but I can’t. It is one thing to provide great care while in her office for a scheduled appointment but a whole other thing when follow ups are needed by the doctor in order to get insurance approvals for medications she has prescribed. There have been multiple times since we have been patients of Dr. Yaskin that she and her staff don’t return calls to us, send rx refills that we are out of, or follow up on urgent requests we need in order to get our rx approved by insurance company. This is both frustrating and unacceptable for someone who is suppose to be running a medical practice. My husband is having withdrawels because he cannot get his rx, and needs Dr. Yaskin to follow up with our insurance company, to date we have not received one return phone call. Each time this happens, I have to make multiple calls to her office, only to be spoken to rudely and told she is not in one of her offices but another and that they will have to send her message, and once again, no return call. I think two weeks of this, is totally acceptable and not ethic! I hope this gets to the right person who can take action and get us some resolve! A doctor and medical practice is only as good as the entire full service not just when you have paid to see the doctor at your scheduled appointment. There is much more than just an office visit!
Respectfully,
Carrie Williams

Dr. Yaskin and both of her PA’s are very experienced and caring professionals. I recently had to find a new doctor after mine moved away. She let me interview her to see if she was familiar with my medical condition and willing and able to provide the special care I needed. All of them take their time to listen and explain any issues. They are more than happy to discuss or treat more than one condition at a time. I have found many doctors seem to be overwhelmed if I bring up more than one concern or question. The staff here is always very friendly and helpful. Same day appointments can be made and Dr. Yaskin will even call you back personally to email or phone questions. Highly recommend.

I can not say enough about Dr. Yaskin and what a good doctor she is! I don’t know how she remembers everything but she does. I found her after my Mom’s diagnosis of Parkinsons. I find her very caring attentive and kind and of course a great doctor. I find her staff to be the best of any doctors office that I have ever dealt with. Proficient professional and friendly and caring as well.

This place is a gem. especially for me since I’m broke and don’t currently have insurance. It was recommended to me by a coworker and I was glad I went. I came here after going to another place twice and wasting my time and money. I had an infection of some sort which led to blood seeping out of my belly button (i know gross). The first place got me nowhere except for empty pockets and still unsure about what I had. I got here and was greeted by the friendly receptionist. The MA (I think her name was Michelle) was very easy going, calming and made me feel very relaxed (not to mention she’s cute ;) heeeyoo) proceed to take my vitals and they were lower than norm. I get in there any basically visited by an intern then I think the main Dr. Immediately Dr. Yaskin identified the blood from my belly button as a staph infection. It’s gross but that was good news because at least I knew what it was and she prescribed me the correct medication. I am now cured of my staph and back to doing what I do (brazilian ju jitsu)! Thanks everyone oh you too Michelle!

I started going to Dr. Yaskin about 3 – 4 years ago after reading several positive Unilocal reviews. Likewise, I need to return this favor to other prospective patients. Dr. Yaskin is EXCELLENT! She is an astute listener, With me, she is relentless in exploring and seeking «the cause» of any health situations I’ve had, including requesting, overseeing and carefully evaluating extensive appropriate tests.
In my estimation, Dr. Yaskin is a gem in a haystack. I feel very lucky to have found her, I am 74 and in excellent health. I take no medications, and will continue to do my best to avoid them in the future, continuing my holistic lifestyle, and I very much appreciate that Dr. Yaskin is altogether considerate, respectful and supportive of my lifestyle preferences, in sharp contrast to my previous experiences with most medical doctors.
Her assistants and staff deserve special acknowledgement, also. Likewise, they maintain her level of consideration, competence and kindness.

I started seeing Dr. Inna Yaskin after I moved to Los Gatos about 3 years ago. Many people may not know it but Dr. Yaskin has an office in Los Gatos although her main office is in Mountain View. Dr. Yaskin is an outstanding doctor who provides excellent patient care and truly cares about her patients. I liked her from the beginning as she was so calm and attentive yet efficient and proactive.
When I look for a primary doctor I want the most sensitive, skilled and sophisticated. My parents instilled in me that my most valuable asset is my health and I have been proactive in finding the very best I can when it comes to my health. I also want a doctor who really values my input as I live in my body. Dr. Yaskin gets 5 stars on all these qualities and more. I have sent several people to her and they have been thrilled with her work.
I would say the biggest benefit of seeing Dr. Yaskin is that I have actually been motivated to get healthier. I have dropped extra weight by simply learning to eat a highly nutritious diet. I have firmed up by getting involved in weight lifting and she will notice when you are improving. While a lot of these changes have to do with my own motivation Dr. Yaskin is a great role model for health and fitness.
Dr. Yaskin is awesome in helping you through a health crisis. Last summer we found a nodule on my thyroid and after a series of tests – fine needle aspiration was recommended. This entire process took a while but Dr. Yaskin did everything she could to get me through the steps as efficiently as possible. Fortunately, the nodule was benign and at the end I knew a tremendous amount of information about thyroid conditions. Instead of worrying I read. Dr. Yaskin told me once «do not worry until you have something to worry about» or words do that effect which is great advice. When you have an experience like this you want a clear thinking and compassionate doctor to help you through and as a licensed psychologist I think there are very few doctors who have this wonderful combination.
In flipping through the Unilocal reviews on several doctors I know to be good it seems like some people focus on the minor and not the majors. If I am bothered by something in a significant relationship I talked to that person. How they respond tells us a lot. Dr. Yaskin is a very down to earth person you can talk to and she will work with you. So if you want sensitive, smart, sophisticated and skilled look no further. The number is 650−−318−3384. p. s. she has a great physicians assistant and Connie is one of the staff I have had great success with.

My parents and grandmother has been seeing Dr. Yaskin over two years and they are very satisfied with the level of care they receive.
She is a wonderful doctor. She is professional, cheerful, and has a great bedside manner. She spends as much time as you need for an appointment.
She is very easy to talk to and handles matters with grace and sensitivity.
I’d highly recommend going to Elite Medical Center.

Dr Yaskin is very prompt with responds, has excellent bedside manners and polite stuff working in the office.

This office has been calling me non-​stop, asking me to delete my previous review, I have promised to write a entirely fair and neutral review. So here I am, rewriting about facts + experience ONLY and leaving out any opinions, entirely:
1. August 7^th 2013 — First office visit. Complained about headaches and stress level. Wanted dog therapy/​acupuncture, didn’t want painkillers. Dr. Yaskin advises blood tests to make sure everything is ok before proceeding with alternative therapies.
Nobody calls me about blood test results during the period of 1+ months.
2. Sept 17^th 2013 — Second office visit. Dr. Yaskin said some abnormal blood test results, advised additional blood test. Showed her all the bites on my body. She immediately leaves room and talks to me through a door and hands me paperwork by leaving it on chair next to door. Had to ask for prescription for medication. Followed up with questions about Dog therapy/​Acupuncture, she apologizes and says sorry, not her expertise, can’t help/​advise and leaves without further discussion.
Almost another month passes, nobody calls me about my 2^nd blood test results. I am freaking out about possible bug bite related diseases and my possibly abnormal results.
3. Oct 2^nd, 2013 — I finally call after almost a month to see if my results have come in. Office admin emails me my lab results with no instructions/​message, results were dated Sept 19^th, 2013… Not sure why nobody called me –_​–
4. I read the 4 page lab results but have no clue what all the numbers meant. It is literally 3 full pages of medical terms and numbers. I call in asking for someone to please explain to me my results. They said they would call me back.
5. Someone calls me back a couple hours later, not Dr. Yaskin, and tells me I’m fine. I had to say hold on, can you please tell me what A. B…C…and +/​-​means? Got a satisfactory answer after further questions.
Felt upset I was treated poorly at the doctors office and freaking out about bug bite related diseases. Can’t understand why my physician didn’t counsel me on possible consequences or options. Since then, I have found another new primary physician who has been very professional, responsive and detailed with my case and makes me feel like I’ve been cared for.

Dr. Yaskin, is truly a passionate physician and really cares about her patients. I would highly recommend anyone that is seeking a physician with geriatric and internal medicine experience; go seek help from The Elite medical center this center truly has your we’ll being in mind. This is coming from personal experience and I am really satisfied with the work this clinic does! :))

I’m now convinced that I’m keeping Dr. Yaskin as my permanent Dr.
Had a good heart to heart with her the other day at a follow~up appt. She laid out a game plan for me and my health & made some very good suggestions that are very do~able. She’s the kinda Dr. I need to kick me in the pants when I need to get my health straight. KUDOS!!!
Thank you Dr. Yaskin!!!

2 Stars for Dr. Yaskin, 0 for her staff and the billing system.
Back in April, I came in for a physical and left the office thinking that I have paid my copay and everything else. In May, I received a statement from the lab, for services I didn’t know they sent to the lab… (this is fine, I paid it without asking questions) Then 3 days ago, I received a statement from Dr. Yaskin’s office asking me to pay my copay again… Very confused and surprised by this statement, i called them.
They couldn’t explain why they have no record of my payment and since it has been 4 months, I can’t find anything on my end either. so the staff told me that if i can’t find anything and they can’t either, i’ll have to pay. but WHY? shouldn’t they keep records as well? WHY did the receptionist tell me I don’t owe anything when I left for my physical (This i remember clearly because I wanted to avoid situations like this). What if i receive another statement 4 months later and I will have to pay again? Because apparently there is no record for anything…
All in all, Dr. Yaskin is very nice, but her staff.meh. I only visit the dr’s office once per year for check-​up, I don’t think a physical is worth this much trouble…