BetterHelp

It’s best to steer clear of this service, there have been several reports of them charging you without your knowledge or even after you have cancelled the service. I cancelled my subscription, but was being charged the entire time. There is no real way to contact the company, with no phone number on the website. You have to email and wait, possibly while your bills go unpaid because of the charges.

A agree with the previous Unilocaler that the counseling is generic. My counselor sent me a slew of generic responses and we never got to discuss any of my problems before I decided not to continue the service.
Also, watch out for their billing! They will continuously attempt to charge the card on file even weeks after the initial failed charge (with most subscription services a failed charge cancels the subscription) they did let me know they would try again, but they did not say how many times and I did not figure it would be weeks later especially when my service was already inactive. I also tried to cancel after they attempted the first time and thought I had successfully done so.
See, they ask a lot of questions when you go to cancel and I answered all of them, but I suppose I could’ve missed that I needed to click «I’m really sure» for the 50^th time. Needless to say I was surprised when I received an email from my counselor and then looked at my bank account and saw that the charge had gone through!
I thought it was funny she didn’t seem to skip a beat after the payment was processed.
That’s another thing, if I didn’t respond to the counselor she’d keep sending me messages to remind me. There’s nothing wrong with that, it made me feel like she cared… or you know, wanted to make sure I wasn’t cancelling haha.
Another things is that I made sure I cancelled (yes I definitely clicked all the «I’m really really sure» buttons this time) immediately after I saw the charge had gone through and was told that a refund would be processed within 3 days, BUT it appears that the refund hasn’t been processed and my account reflects that I am paid up for a month –_​_​–
I’ll be pretty pissed if I’m forced to keep a month of service I am NOT going to use (I don’t even have a counselor matched with me at the moment so, how could I?).

BetterHelp online is really made for canned and generic responses. Was going through a tough time and decided to check it out. What I got was «you are worth it» and these type of responses. Extremely generic and my counselor provided absolutely no help to me whatsoever. In fact, it seemed canned and cold. No suggestions give, steps to follow or any opinions, advice or even anything more than what I could have found online under «encouraging words.» I had a very specific life goal and not only did she not help me set any concrete goals or plans but she had nothing to add except for very short snippets of ‘encouragement’. Save your money… this isn’t real therapy.