Acqualina Resort & Spa on the Beach

Dining at Acqualina is truly a blast. You really don’t have to be a guest staying at the hotel to enjoy the delicious food and ambiance they offer.

The most amazing hotel and property I have ever stayed in!!! 7 stars for sure
Property
Room
Service
View!
Everything was absolutely phenomenal
Highly recommend

What a beautiful place. Went to dinner on Miami spice st il mulino. It was superb. Been there several times before. But tonight was the best ever.

Went with some friends and my mom on spa month. I had gone to the Fountain Blue last year and they let us stay in the pool area with access to the beach. Here they only let you use the spa pool which is very small and secluded. They don’t let you walk to the beach through the hotel. You have to go outside the hotel and walk around. The massage itself was amazing, the lady was really nice. I truly enjoyed it. I wouldn’t return as there are very good Spa in Miami that also give you access to the hotel amenities.

Great service and ambience. We also got a free upgrade to an ocean front room which was exquisite, the private beach and the pools are very nice and the resort itself is enough to spend the whole vacation! We also had the intimate beach dinner on the occasion of our anniversary and made lot of memories!

Lets start with the good part. Their spa personel are so profesional and attentive, loved my deep tissue massage. Their Their gift card system is beyond complicated. I never got it delivered when of course they took no time charging for it. I finally decided to personally ask at the desk and it again took them forever, and it felt as I was asking something for free. when it was all finally resolved and I had enjoyed their spa, I ordered li ch and I took more than a one hour…

Bullshit place. I’ve never been here but just by judging from the fact that they treat their employees like garbage makes me NEVER want to stay here. You’re a hotel on the beach and you’re still paying employees $ 7 an hour? Isn’t minimum wage more than that? The managers are even worse. No wonder you guys are hiring every week because your employees keep leaving because you treat them like crap! Makes sense.

Anything less then a five star would be an injustice. Extremely clean, Beautiful settings, Extremely attentive personal that will attend to your every need. Just be ready for the cost of this dreamland escape. I loved the experience of being pampered like royalty. As you pull up through the enormous gates your welcomed by several car attendants and doorman looking to assist you. The driveway is lined with easily over a million dollars worth of cars. The rooms are very well done. My choice in the future would be ocean view.

Do not risk making a reservation here. My wife and I booked our babymoon at this hotel. It was to be our last hurrah before the arrival of our precious little one. I had confirmation emails to prove it and notification via email 3 days in advance of the trip.
When we arrived in Miami I called to check on an early check-​in and they informed us that the reservation had been canceled by someone and that they no longer had a room of the type we booked available. I had even made a spa appointment 3 days before. They offered us no reasonable explanation or upgrade and tried to stick us in a room of much lesser value. When we turned down their offer to rip us off, no other form of apology or reconciliation was made, it was fairly unbelievable.
Basically they totally ruined our vacation for one of the most important moments of our lives.
We had to spend half of our first day trying to find somewhere else to stay. The hotel manager’s (Cristof Pignet) disinterested interactions with me and lack of customer service will linger in my mind for many years to come… I don’t think he really cared what they had done to us…

Takes a long time for the food and the service was adequate. Did not get offered a refill. The sushi was very good but it took almost 20 minutes for a bowl of soup.

We had a light dinner at IL Mulino, of course, the night we went, last Friday the 13^th, was freezing. They put heat lamps outside, and one by me, which was great.
The service was very good. It was the food that failed.
I ordered the specialty that night: langoustine that was flown in fresh. I asked for the option of having it on a bed of spinach and out of its shell. Without letting me know, they deep fried my langoustine. Sadly, it tasted like bad fish and chips and the spinach absorbed all the grease.
My friends ordered their pasta dishes, and left most of it on the table. The gnocchi was over loaded with sauce and heavy, and the bolognese sauce for the pasta tasted like spaghettio Chef boyardee.
Perhaps it was a busy night.

An absolute gem talk about service and classyness the lobby is gorgeous the pool for adults only is refreshing and traquil. Ny room had ocean view and was clean at all times. This place has alot to prove but they did prove it to me with service and hospitality.

The following was sent to the GM of Acqualina re our June 2014 stay:
Dear Sir:
I am attaching a glowing letter that I sent you on June 17, 2013, in which my wife Amy and I stayed at Acqualina and had an absolutely wonderful experience.
I send this because, in late June 2014, we returned to Acqualina for about 5 days, and in a year, the quality of service at Acqualina deteriorated badly, to the point that we will not be returning.
A few examples: (1) the beach dinner in 2013 was a truly special experience; this time, it was mediocre food and rushed /​untrained service; (2) guest services was rude and poorly trained (something that would have never happened in 2013); (3) the front desk tried to charge me about $ 500 for spa services that were already included in our package, which I only caught because I reviewed the final bill closely (no one apologized or seemed to care); (4) guest services booked a rental car for us at the highest price I have ever seen a rental car sell for, leading me to conclude that people must be taking kickbacks, or must take perverse pleasure in wasting guests’ money; (5) the quality of the food has deteriorated; and (6) overall, the quality of service fell from A+ to C+ in a year.
It appears that, from 2013 to 2014, there has been significant turnover in management, and an attempt to enhance profitability by cutting corners. This was confirmed by your staff, and IT SHOWS. While Amy and I had hoped to make Acqualina an annual tradition, given our last experience, we will be looking into competitors.
Acqualina in 2013 was as near to perfect as any resort I have ever stayed. I wish management would have kept doing what they were doing, because it was perfect. A true pity.

Came to the bar on a Saturday before Andrew Lloyd Weber at Aventura cultural center, and they were showing an Ivy league football game on TV, when ASU vs Notre Dame was on and A&M vs Auburn, both close games with huge implications on playoffs. Their remote didn’t work, and for some reason they don’t have spare batteries at the bar. Nobody in the whole hotel including engineering could seem to find any batteries. Really?. So we all had to watch Penn vs Princeton when both of these other games were going down to the wire. Rather ridiculous a bar can’t figure out how to change the channel on their TV. Oh update. They found batteries but still couldn’t figure how to change channel.

I’ve stayed here many many times. Only because I accompany my mother who loves it here. I, on the other hand, usually stay at The Eau in Palm Beach which is the old Ritz Carleton Hotel.
That hotel is a much more kid friendly hotel, food is better.
But, let’s start with the PROS:
–Most staff (aside from one concierge guy) do an impeccable job.
–Accommodations are gorgeous. We are in an Ocean View two bedroom suite. It has a full kitchen, dining area, living room, 3 bathrooms and an extra little room aside from the two bedrooms with a single bed. Very very nice. Master bathroom is so dark though– not good for applying makeup)
— Nice pool area, cabana service is good.
— Use of hotel car to drive us anywhere within 5 miles was helpful.
— Gelato parlor on ground floor open late.
— I love that they had Hagen Das stocked in our freezer.
CONS:
–Food: every meal eaten on property was HORRIBLE!!! Breakfast was gross, buffet bacon was so floppy mushy, etc I requested some crispy bacon that came out absolutely glistening and coated in grease. Yes, bacon is greasy, but I have never been served bacon that was so wet and coated like that. Turn off!
–Lunch room service grilled cheese– bread was so hard it was inedible.
— Il Molino food has declined in a major way too. Not good.
Note to chefs: you need to learn how to serve children better. (Kids do not want fancy, gourmet food).
Last night, for my final night, I had an odd request. I wanted a chaise lounge chair brought up to my balcony. Instead of getting it done, (we are spending a small fortune staying in a two bedroom suite) the concierge told me only the beach people could bring it so I would have to wait until morning.
I cried BS! I asked if they were really going to deny my request on my last night? Finally he relented and got some men on the job. 30 min. later, they show up with a chair but not a chaise! I have 4 chairs on the balcony already, I didn’t need another!!! When I told the poor guys of the error, they were bummed because they said a chaise lounger would have been so much easier to bring up. I was bummed too because I wanted hang (comfortably) on the balcony listening to the ocean all night if I chose.
A concierge at a hotel of this caliber should very rarely say no to very doable requests. Especially when you are paying an insane amount of money to stay here. I’m not famous, but I’m sure if I was, my request would have been handled with no questions!
Lucky for me and my two kids, my mother is treating us to this vacation.
I would definitely come back with my mom again.
But, this is not a hotel I would choose for my family. Try The Eau Hotel for family!

Pros:
Grounds are nice.
The adults only infinity pool is great.
The suite is nicely laid out and the direct ocean view is lovely.
Food at AQ is delicious.
Cons:
Electronics in room did not work.
Private spa was not in operation and that was not disclosed when we made our booking which included a spa package.
Restaurant manager was on cell phone while we sat there waiting to get service.
The staff does not grasp true hospitality given they work at a hotel of the caliber they hold themselves out to be. This is not to say the staff is not nice, because they can be nice, just that they need to show sincerity and hospitality and understanding when there is a legitimate issue the guest has.
For the amount of money spent. the service side of things should have been 70% better. Electronics should have worked and at the time of booking, it should have been disclosed that the private spa was not in operation.
Again, the food was good, staff was nice for the most part and the main part of the hotel itself was well taken care of.

I’ve been to lots of 5 star hotels and resorts worldwide and spent up to 3k per night on room and I have to say, this hotel has top my highest expectations when it comes to service. The hotel boutique style and very classy and luxurious. Food is excellent and price is very affordable for what you get in return. The 5 diamond award is well deserved.

The service at this resort is extraordinary — comparable to any in the world. Everyone is friendly, accommodating and eager to serve. I like the fact that there is always security personnel near the elevators — makes you feel very safe. The beach is a few steps away and pristine. The pools are heated and feel great. The hotel, both public areas and rooms, is super clean. We had a one-​bedroom suite which was very large and the full kitchen is great, especially with young kids. The breakfast buffet is your typical variety found at a hotel/​resort but the quality of the food is top notch. Note that the beach is being restored and there is a high-​rise under construction next door. If I were to fault one thing, it’s that the beach service is sometimes slower in the afternoons. Besides that, I can’t say enough wonderful things about this property and its people.

5 stars doesn’t begin to do Acqualina justice.
I’ve been putting off this review for fear that I’d write and write and write without end. And also because I’m sure I won’t adequately be able to express my love for Acqualina.
I was married here on December 8, 2012. In total, I stayed here for 5 nights before and after my wedding. They were some of the most magical nights of my life.
Over the course of the week, we stayed in both the bridal suite and an intracoastal room. Both were amazing. Though we usually stay at five-​star hotels, I’m typically still creeped out by sheets and towels that aren’t mine. And I never walk barefoot on the carpet. None of that applies here. Acqualina is immaculate in its cleanliness and I felt more at home than I do at my own home.
Beyond the rooms, the heavenly experience is largely thanks to the service. No detail goes unnoticed and no request ungranted. This is the type of place where everyone knows your name and your drink request. The type of place where the food is delicious, the presentation is gorgeous and the pool cabanas make you never want to hit the beach.
Our wedding went off without a hitch and each of my MANY detailed requests were pulled off beyond my expectations. For such a fine hotel, I was shocked at how accommodating they were — our after-​party went on inside at Piazetta until 2am!
The day after our wedding, we served brunch for all of our guests at the pool. The setup, the service and the variety of food blew my mind. When the last of our guests departed, my new husband and I hit Espa for a couples massage that was the perfect ending to an amazing week. The spa is definitely deserving of all the praise and one would be remiss not to check it out.
Since our wedding, we’ve been back a few times while passing through town. We’ve stopped for lunch and each time, the staff remembers us and is beyond welcoming. We can’t wait to go back for our 1 year anniversary, and every anniversary thereafter.
Acqualina is an experience everyone deserves to have at least once.

This is one of the nicest resorts we have ever stayed at. We were looking for a resort on the beach with nice ammenities and a nice pool. We found this resort on Luxury Link.
From the moment we walked in everything was amazing! They offer you champagne upon arrival, too bad I am pregnant! The room was stunning. A 1 BR condo basically. Giant and spacious with marble floors throughout. Large balcony accessible from the bedroom and the main living area that faced the ocean. The bathroom was huge with luxurious features. A gourmet kitchen with a Wolf oven. We didn’t cook at all though:)
The staff is so attentive to every detail. Setting up your towels and chairs down at the beach, moving umbrellas when needed, bringing food and drinks. They even sent a maternity pillow up to our room! There is a car where they will drive you places near by. Everything was great. They even have a guy who pushes the elevator button for you! LOL.
I would recommend a car, there are a lot of great restaurants walkable, but we went down to South Beach and Miami a few times, which I thought was fun. The Miami Zoo is great. Also, as you can tell by the price, the hotel isn’t cheap and neither is the food! So, just be aware of that. But you can tell that you get what you pay for, everything, including all the food was amazing. I would love to go back if I can afford it again! :)

Acqualina Resort es un hermoso Hotel localizado en la Playa de Sunny Isles Beach! Su decoración y estilo Mediterráneo hacen que te sientas feliz y llena de vida tan pronto entras y admiras su grandioso lobby! La gente que te recive es súper cálida y muy amable! Los cuartos son impecables llenos de colores que radian energía! En este Hotel tienes la opción de vivir en una de sus 188 condominios privados los cuales empiezan en los 1.8 millones de dolares o puedes reservar tu Acqualina Mansión la cual están construyendo al lado y los precios empiezan desde los 5 millones de dolares! Sea que vas a comprar uno de estos hermosos condominios o simplemente estas de visita por el Hotel Acqualina Resort empaca hermosas prendas ya que la gente que se hospeda en este Hotel luce sus mejores pintas por todo el Hotel! Si necesitas o quisieras recibir información mandarme un email a