West Point Relocation

Scam artists. Worst experience ever. Charged me twice as much as they quoted and damaged every single piece of furniture I own. You can read the whole story here complete with photos:
Don’t hire these guys!

I figured I would update this and just let everyone know that after 3 phone calls regarding my refund, I NEVER received my $ 800 deposit back. One call and letter to my credit card company and they took care of it. Super easy!

WARNING! We booked our move through Nichole at Hawaiian van lines, which is actually West Point Relocation and goes by other names, for a price that was $ 700 less than everyone else. We got a call 3 days before pick up and they said that they wouldn’t be able to make it Friday, but could on Sat, and the driver will call us on Fri to set up time… Fri comes and goes and NO ONE CALLED OR ANSWERED PHONE. On Sat. they finally answered their phones but said that the truck could not make it for 3 or 4 more days and WE should find storage or WE should figure something out. When we said that is not acceptable because we fly out in 3 days, that we payed our deposit and that YOU should pay other movers, they informed us that they were sorry and would refund our deposit and no longer move our stuff. High and dry just like that. We scrambled to find a new shipping company and thank god for LJ at Guardian and John at Hercules was also willing to help
Update 10÷11÷11
We received a refund of our deposit

AKA Hawaiian Van Lines, AKA Eden Relocation, AKA American Van Lines… etc… Horrible communication. The price may sound too good to be true, and it is… Delays, miscommunications, LIES from employees. ETC… My furniture finally made it to Portland after shipping from Honolulu 6 weeks ago. The original ETA was 3 – 4 weeks. I was actually lied to at one point, and told that my belongings were already on the water, and that they sailed on Wednesday… Matson does not sail on Wednesdays, and when I called them on it, they had nothing to say other than to argue with me. When asked for a supervisor, Nicole gave me the number of Matson and told me to ask for David… MATSON is not their supervisor… they are totally independent of Matson. They try and pass you off from one dept. to another, and NO ONE will take any responsibility. Although their website states they take AMEX (which we used for the down payment in HI), they informed us they don’t take it for the final payment. Bunch of liars and scam artists! AVOID, AVOID, AVOID!

I have not received my belongings and my claims have all been denied. They threatened me when I filed a complaint with BBB! I have plenty of material to add to a class action lawsuit, and I’ve spoken with other consumers through the BBB that would be willing to help.

I hope no one goes through what I and MANY others have. I only wish I read up on them prior to my move! NIGHTMARE!!! I cant wait till they go out of business … I think it says something about a company when all you have to do is Google their name and all you find are complaints complaints complaints … I only hope this finds more people before they also become a bistandard of a SCAM!!! My complaint is being reviewed by the BBB and I have everything in writing to back my story. BEWARE … if I could give them no stars I would! Tom, Noël, and Alina … yes I know you by name because you are all SCAMMERS!!!

So, wanted to update as per a request. I FINALLY received both my furniture and car…3 months later after being given the run-​around as to where exactly it was. Talked to Pedro, Udi, Eugene (supposedly the manager), Augustine, Maria and Chantel… no one told me the same information or seem to have any communication with one another.
When I received my car, I had to pay an additional $ 800 in damages caused by someone along the way, new alternator, battery, fix computer system, and replace fuses… however there is no way to «prove» the company caused this damage… all I know is when I gave them my car it was fine, and when I got it from them it was not.
As for my furniture, my brand new flat screen TV was missing *surprise, surprise*. I was told to contact Maria, Claims Manager. I followed all the procedures to put in a claim and was offered $ 300 on a new $ 700 TV (with receipt). When I contacted the company to inform them that I did not accept that offer, as it was ridiculous, they did not respond, and have yet to contact me.
So…I called my credit card company and put in a claim with them, becuase I hired West Point Relocation to provide me a service and not to be told «sometimes accidents happen». My credit card company has been great, and I’m in the process of that claim, and they have refunded me my moving cost. Then out of the blue, I received a call from Maria… hmmmm…wonder if the credit card company sent them something. I called her back, and haven’t heard anything more.
Moral of this nightmare… do your research before a big move, and it is definitely better to pay more and go with a company that actually cares about the customer.
I wish I could give «0» stars

I was charge for going over maximum capacity of 1000 cubic units /​20 ft container an extra $ 1,000 dollars. Dennis, the French guy, running the show the day of the move specifically told me I was over. When I signed the paperwork, he deviously listed the additional charge as packing and materials. He asked for $ 800.00 on my credit card and $ 200 cash. When I received my container, surprise, surprise, I received a 20 feet container!!! To top it off, there was plenty of extra space. Matson is the way to go, Matson is an establish business that doesn’t try to stiff their customers. If I would be able to give a negative 5, I would, but 1 star is all I can give. The company also uses these names Van Line and Power Point Movers, this should have been a clue that they are a crumby moving company, charges for all three appeared on my credit card statement. The WORST moving company to Hawaii and wherever else they service.