Recology Los Angeles

Terrible service from the office folks at Recology. They charge for services they don’t actually provide. When you call them to remedy, they keep you on hold and then transfer you to voicemail. They don’t return calls. You can call 4 times, and still nothing. When you do finally get ahold of someone, don’t get too excited, this is when the horror really begins. The people that work there really lack the skills to interact with humans. You would do better talking to a brick wall. I don’t understand how they are still in business.
Side note, the garbage men are fine at doing their job when they aren’t picking fruit off the trees on private property.

ZERO STARS !!! 4:30am they roll up around my block, so loud, it’s like an earth quake, the back up sound is so loud, I literally wanna move ! OH WAIT, did I mention 4:30am !!! The law states you can not start trash detail until 6am ! PERIOD !!! This company needs to be slapped with a law suit !!! IMMEDIATELY !!!

I currently use Recology, Athens and Waste Management in Los Angeles for Trash removal of apartment buildings. Recology has the worst customer service by far of the three companies and consistently misses days of picking up The tenants then throw the trash next to the can Recology then won’t pick up bags not in their bin even though they caused it I’ve tried to call Jocee who I’ve been told is Management and I go straight to voicemail This is a dangerous company to use

We have been a Customer for about 9 years till Recology Los Angeles took over this company. it all went down hill from here. the driver got lazy and this caused him to brake the wheels off the bottom of the 6 yard bin. Three times in the last 10 months. This Recology Los Angeles refuses to come fix it. the rep said oh we will give you a bigger bin for the same price but we don’t have a bigger bin. oh we will send someone on Wednesday to come fix it but we don’t want too. we will send a operations manager to your site to see what is going on. the operations manager came out and said that this bin empty out weighted the wheels (YES EMPTY) and that he would call us back in two hours to let us know if they want to keep our service or not. no call back so we called again. the rep said that no that are not going to fix it that it will need to stay as is or go to two smaller bins that will cost us more and will take more room AND THEY ALSO SAID THEY ARE NO LONGER PUTTING WHEELS ON THESE BIN’S. so we called Athens they were $ 100.00 cheaper and they got us a anew bin out here right away. we have been asking Recology Los Angeles to stop our service for a week now and they said that only our sale rep and do this but her voice mail is full and she is out of the office. so we push it today and we were told that due to our contract that we will need to pay for 6 months service. Recology Los Angeles has broken our bin, won’t fix it and wants to change us to smaller bins. Recology Los Angeles won’t calls us back and has the worst customer service and Recology Los Angeles said they are going to charge us. come on PEOPLE See what is going on and run from Recology Los Angeles as fast as you can before this happens to you.

This place has changed it used to be open ²⁴⁄₇ now they close early and there super slow they cleaned up very well but hours really suck and you have to wait in line for about 1hour the guys that work there are also rude

Have been going to Recology for years. If you think they are expensive try going to Sunshine Canyon. All places have a minimum charge no matter how little you bring in.

Recology took over another company and did not honor there contracts. Raised my rate.