Harout’s BMW and MBZ – Used Auto Parts

Just had a wee bit problem on my 2004 BMW 325ci — I hit a dang pothole in Petaluma (and who doesn’t in this town!) and cracked a wheel. Now I have stock wheels, but the car is a bit old and BMW only had something like 14 different wheels that year, and nobody in Northern California had my wheel within 3 days delivery! One guy even tried to sell me a different wheel (idiot!) and a few others tried to sell me a set of 4 new ones (nice try). The dealer was a week out and hundreds and hundreds of dollars. All the while, I’m driving on the donut! Harouts to the rescue. Yes, it took a few hours online to even find these guys, but once we connected, they were swift and efficient and friendly and gave me shipping options, which I needed. One minor hitch the next day (my fault), which they totally handled with ease and grace, and I’m back on the road safely in just a couple of days. These guys are great! Highly recommended! Customer service doesn’t get any better, in any industry or service you might need.

Good customer service, friendly and direct. Got the part I needed in no time. Also their over the phone service is pretty fast

Wish I could give less stars people there were very rude and mostly brushed me off I came from a shop and they treated me like a walk In customer they shipped me a logic 7 amp that didn’t work then they returned a working one after a week. we diagnosed the vehicle knowing that that wasn’t the issue I returned the item then they didn’t want to give me the money back witch I payed cash for we are from Huntington Beach I guess people out here do t know how far the drive is. I’ve used harouts for years and they couldn’t make an exception on this one thing I will not be returning as a customer and I will also be telling all my other shop owners to not use them as they dropped the ball

Angelenos, particularly BMW/​MBZ owners are very fortunate to have a Harouts in the Metro. Outstanding quality, service and unbeatable pricing at every level. Harouts has made it possible for me to own a beautiful older BMW on a budget.

What does one do: when you have less than a week to get an expensive auto part to pass SMOG STAR CERTIFICATION — for a 1994 BMW?
I was frazzled and in a trance– hurriedly went to google to type in «used BMW body parts store»…and came across HAROUT’S.
I called & got Sam on the phone who quickly confirmed that he had the part & pleasantly offered it to me for a VERY REASONABLE price. I drove from Santa Monica to Sun Valley– and was quickly greeted by Sam, who also called a reliable mechanic on my behalf– who was just 20 miles away– who said he would replace the valve the same day.
My BMW got the valve & the mechanic also helped me pass the SMOG CERTIFICATION.
and I got home before the 5pm Friday traffic.
The next time you look for the definition of «Superior customer service» — in the Webster’s dictionary: look under «HAROUT’S BMW & MBZ».
Thank you Sam: encouraging to know there are businesses that have integrity & caring customer service–

I was theee yesterday. and I had a service from Sam. he is awesome. helpful and prices are best. love those guys they have evrything and brst service.

Rarely do you come across a business these days that offer great customer service of this nature. From the first time I called and spoke with Greg, the owner, I was happy to do business with them. I truly felt that he was caring and would assist me in any way possible. I can’t thank you enough for you help and really saving me a bundle of money. I will definitely share this business on my Facebook.
with many thanks,
Debbie, Beverly Hills, Ca.

I went in to ask about a part and price. They were nice enough though I didn’t buy anything at that moment as I wanted to check on getting the part installed etc.
I went out to my car and I was out of gas in their parking lot. I went back in and asked if they had just enough gas to get me to a station and that I would pay for it.
They put some gas in my car, it started right up. I at least wanted to buy Jack and Pedro lunch for helping get the siphon and gas to go into my car.
Both refused to take any money and were just happy to help.
Now that’s customer service! When you come in, don’t spend any money, then need help leaving and they won’t take payment for the gas or even some money to go have some lunch.
Much appreciated.
Harout’s is now my first choice for used parts for my Mercedes and BMW.

The best!!, if they don’t have it you won’t find it. Jack is the MAN…

These guys are great. I own a BMW service shop and I have been buying from them since the late ‘80s. In the rare occasion we had a problem with a part, they have always been quick take care of it. They are really good with the later model stuff.

I’ve coming to Harout’s since 2001 for all my BMW needs. These guys are very helpful and friendly. Plus the prices really are a bargain.

I left Harout’s VERY satisfied and thrilled with the parts I got and deal they gave me. Definitely will be going back. I think it was Sam that helped me out.
From the curb, you can tell Harout’s is a successful operation so I wondered going in if I’d encounter some attitude, high prices or what. It’s pretty hit or miss about the personalities and attitudes you’ll encounter going to salvage yards. But they got down to business and hooked me up with what I was looking for and it was a great experience.
Actually, I wish that I had gone there a day earlier because I drove 50 miles to another yard that quoted me one price over the phone and then changed the prices when I got there. On principal, I refused to deal with the shop and left… frustrated. I wanted those parts! So I decided to hit up a bunch of places in Sun Valley to see if I could find them and that’s how I ended up at Harout’s! Not only were they a pleasure to deal with, but the parts were $ 25 cheaper than the QUOTE I had from the far away place — and $ 125 cheaper than the jacked up price the other place tried to charge when they pulled their switch on me. It was amazing — the owner of this OTHER yard was acting like a queen on a throne.
Harout’s deals with more recent model Mercedes and BMW. They certainly had some great parts. I was drooling over some AMG rims they had set out for another customer. I highly recommend this place based on my first visit. I hope subsequent visits are the same!

These guys are great. I came here to get a headlight igniter for my BMW. The dealership was charging me $ 650 for the part, but Harout’s hooked it up for $ 135. I brought the headlight into the store and they even put it in to show me that it worked.
Harout’s is the place to go. They are reliable, polite, and honest. Ask for Charlie or Sam!

I just bought a new (er) car and needed some bits and bobbs for it. This plave been recommended to me by my mechanic Lee (I will add him on Unilocal because he is amazing, so will update this review with his details ;))
I had to call for directions and Charlie answered and directed us pretty much to the door of the place!!. He was so nice and polite over the phone and indeed when we got there he was the one helping out.
I’ve never seen someone so caring and helpful it was so great to experience such a service. Charlie had 2 phones at once at some point, hunting down this sun visor we needed and he went out of his way to make sure that we had all the bits we needed.
The place itself is small, though noticed that it’s very tidy and clean and the rest of the staff seemed very knowledgeable and helpful too.
I understood from my Mechanic that this is THE place to go for BMW’s and Mercs parts and the other clients there were quick to confirm this too.
The price? Super fair… Charlie made sure we are happy and both my dad and I will deffinately be back if we need anything. Hope not. No offence Charlie heeheee

If you need a spare used part for your BMW, chances are that Harout would have it. This is where most BMW service shops get their used parts.
I went in to buy a part thinking I needed my A/​C fan replaced. They were nice enough to suggest that I should get a mechanic to confirm before I purchased. Sure enough, it turns out I needed a resistor, not a fan. Resistors are inexpensive so I just got a new one.
Harout is honest and they have a great inventory of used parts for Bimmers. Highly recommend it for after-​market and used parts.