FedEx Ship Center

Was expecting a delivery today. Stayed home to make sure I’d be there when Fedex came. I instead get an update that my business was closed and to check for a delivery slip. No slip. No call. Had to hunt down where my package is going. Not even a place to pick it up. I have to wait till next week to receive it. On a work day.

Thought I’d leave a review because there are so many negative ones. I had a good experience here. Was greeted as soon as I came in, got my package fast, and had over all great customer service.

This place blows!!! 22 people in line… One very rude person working… Didn’t have time to pack anything … And no ground labels… Great way to run a business??? Never again here… One star only cause I have to… No stars here

My package was out for delivery on Saturday. It got to be noon and still no package, so I checked the fed ex web sight. The driver lied and said he tried to make a delivery at 10:23am. Oh ya were is the door tag? So now i would have to wait until Tuesday for next delivery. I called fed ex and they said they would do another attempt. They asked me my number and said that they would call when he was close by. Well it’s now 5:03 pm and still no package. So I called fed ex back again. The lady says she sees no notes that I called and the fed ex were my package is closed at 4:30pm. She says there is still a chance he could still drop it off, because they delivery until 8pm. So my wife and I waited all day and the driver never came. This is what the driver does when he just does’t feel like going to a certain area or wants to go home early. Make up a story about the person not being home.

You know, all my life, I’ve never been one of the popular ones. I didn’t hang out with the jocks or pretty bitches back in high school, and I was the nerd back in elementary school. And as you know, kids like me become invisible to some people. Many don’t notice you. It sucks sometimes, but at the end of the day, it’s all good. I still lived through that. And now, as an adult, I think I’ve made significant improvement to my social abilities, and people notice me more often.
But man, when I went here, it was like that all over agai– no, I take it back, it was as if I passed on with a pending vendetta towards an unknown Fedex door tag that I got on my house door and wanted some answers, and so my spirit visited this place to ask questions about this door tag when I didn’t order anything online the past couple of days. Sadly, as a ghost, the guy at the counter never saw me. He just kept doing his thing, leaving me hanging by the counter with this mysterious door tag. It felt lonely. All I wanted was answers, but this employee’s psychic ability isn’t strong enough to sense my presence. I finally gave up, leaving the door tag sticking on the side of the counter. I resumed going my way towards the light.
My restless spirit may never find the reason as to why I got a door tag when I didn’t order anything online, but I hope other nerds like me don’t feel as invisible when they go to this place.

Worse than the DMV! Every time I pick up a package, there’s only one person working and people in line. I don’t get it. With all of the horrible ratings here, you’d think they’d fix the problem.

I’ll leave a star because I have to leave one. But it’d give it a quarter of one if I had to because they have doors that open.
This place is horrible. I tracked my package to this store and I came in on Saturday to get it picked up since I needed my shipment before Monday. The scheduled delivery was for Monday but I payed for two day shipping when I placed the order on MONDAY night.
In all, package left Wednesday from place I ordered (already late), arrived to Burbank and to this location on Friday morning at 7am. Package sat at location alllll day. So I decided to come in the next day @1pm (Saturday).
Hence, I called the customer service number and they claimed I could pick this package up here.
Front desk clerks said that package was in the back and they have to sort it out and it would take hours to pull. I said no problem I’ll wait, manager came out she said come back by 430 and we should help you out. I said no problem I’ll be back.
Came at 430 to wait to 530 AFTER they closed to tell me they couldn’t do anything to help me and they had to sort so packages could make the plane
I’d have to say this is the worst experiences I’ve ever had with a delivery company. Unfortunately NFL only does FEDEX deliveries. I pay for the delivery service and if they’re not fulfilling their statements why say you’re 2 day will be days? I f*cking hate this place.

If I could rate them a zero, I would. This location is terrible. I placed an order on the 21^st for an overnight expedited delivery to arrive on the 22^nd and I won’t be receiving it until the 24^th!!! Why? Because «there are too many packages to sort thru to find your package» (girl at the desk) EVEN THOUGH the dispatcher never took my package since it arrived late AND I called for customer service to SPECIFICALLY hold the package for me and they confirmed I can come pick it up before closing time. I got here and they turned me away, to come back tomorrow morning after they sort their packages. Terrible customer experience!

Worst mistake Ever!!! First of all, their customer service sucks, and secondly, they lie. They tried to say that they attempted to deliver my package but no one was home. I took the day off work, didn’t leave my house so I could receive my long and awaited for package. No one ever showed up. Also when I checked the delivery status online it stated that a DT (door tag) was left on my door and that was a lie too. I checked my door and the surrounding area, and there was nothing there. It’s a shame that Fed Ex employs people with no work etiquette or moral. If I would have known that this is how I would be spending my day off work, sitting at home waiting for a package that is never going to arrive, I would have just gone to pick up the package myself. If I could give them — stars, I would.

Rolled by to drop off a package on a Friday that needed to be at the location within 2 days. The line was quick and the workers were great, easy transaction.

Remember when the movie «Castaway» came out, and Fedex was the paragon of efficiency? The model for shipping and transit? There was even talk about having USPS privatized and Fedex picking up the lion’s share…
I don’t know what happened to THAT Fedex. This modern Fedex is a twisted abomination of it’s former self, an inefficient, monolithic broken machine that has multiple databases that don’t sync or talk with each other, blatantly untrained employees, and absolutely ridiculous «pick up» or «delivery» windows of 8 – 10 hours long!
I used to blindly click them as an option for Ebay transactions: no more. if I can avoid working with them in any way, shape or form, I will. You should too.
Sorry, but had to write this after 45 minutes of going in circles with morons on the phone who (1) scheduled a pickup yesterday for a 2 hour window (today, I found out that it’s more like 10 hours), (2) sent the pickup driver to the wrong CITY, (3) didn’t inform me of the pickup being linked to a damage dispute case… that’s already CLOSED, and (4) confirmed that there’s no way that I, the buyer, could get details on why the dispute was denied, only the seller can do that. The seller that’s MIA now.
In short: Fedex SUCKS. Avoid.

Agree with all the terrible reviews. I paid extra for a phone to be delivered before I left for a trip and was waiting all afternoon. Finally I looked up the tracking and they said that no one was home to receive the package. Liars. There was no door tag to notify me or I would have gone to this godforsaken place to pick it up. Just a bunch of lies. Now, I have to be phoneless for 3 days and I didn’t leave earlier today because I was waiting for my phone. So angry! HATE FEDEX.

Awful, awful, awful!!! I was trying to ship frozen breast milk to a friend with twins who needed the milk. I bought dry ice and a cooler and followed the shipping instructions to the T. I left fed ex with a receipt saying the milk would be overnighted and would by 10:30am today. My friend never got the milk, and it turns out it just sat at the shipping center for 24 hours. They better pray to God that it’s still frozen or I will go crazy on them right now! Breastmilk is liquid gold and they would have just let it all spoil. I didn’t get a phone call or anything when there was apparently an issue shipping it. I would have come and picked it up immediately! So now I’m here the next day waiting in a long line to pick up my milk. I just love wasting time and being treated like I don’t matter. Thanks Fed Ex!

I will never use Fedex again!
I shipped a box of shirts here for a client of mine that is playing a festival. When I got home I attempted to email the tracking number to the band, but there was no tracking number on the paperwork I left with. So I call the 800 number and suffer through the automated service to speak to a person. The person tells me that package probably hasn’t been scanned yet so they wouldn’t even have a tracking number. Confused, I asked, «isn’t the package scanned when I pay for it to be shipped?» The answer was no. «Can you check to see if it has been scanned?» Answer, no, it hasn’t been, call back tomorrow.“
Tomorrow comes and no help can be found. I figure the weekend might be staffed less in their call centers.
So today I tried again. The first guy I spoke with needed my name, my address, the shipping address and the name of who I shipped it to. Then I get put on hold for each bit of information to come back with no tracking number. I ask to speak to a supervisor mainly because it sounded like the guy I spoke to had no clue what he was doing. So I get put on hold for the sixth time and instead of being transferred I was hung up on.
I call back, endure the automated prompts AGAIN and have to explain what happened on the last call to another guy. I asked to have the call escalated and after more hold time I spoke with a real bitchy woman who told me that a tracking number could not be given to be to protect my package. So let me get this straight, you have policies in place to protect packages from the people who send them? That’s about 1,000 miles off the coast of smart. Stupid policy explained by someone who could be best described as a C***.
Never again.

Worst place ever !!!
Customer service sucks !
I can’t believe I have to wait in line to pick up a package when I pay $ 20 bucks to have it deliver to my home !!!
Spent the whole day in my home waiting for it and they never came then they tell me that they did but no one was there like seriously !!! I wasted my whole day for nothing !
And they’re so not careful with packages

So one of the packages that got sent back was missing its contents. This can only mean that some corrupt employee stole from the package and sent it back, saying that I had refused it.

This place is the worst! I came here to pick up my computer and monitor. Well, they gave me the wrong box. Didn’t notice until I got home. The boxes did say Alienware like what I ordered. They come «retrieve» the wrong package from my home, but failed to bring my package with them! I was like why not!!! So, now I have to go back to your location? He said, «yeah.» «I’m headed back there now you can follow me.» I was like, wtf??? I said, «you guys suck at your function of delivering packages. So, you can retrieve a package, but can’t deliver my package??? I went back there and got my package. The black guy behind the counter was cool and we laughed about it as explained to him what happened. Cool people just I never have any luck with FedEx. I’m sticking to UPS if I can choose that option when ordering online. Peace!

There is a reason why this place gets bad reviews and it begins with customer service. So I have 5 packages to send. Huge 70lbs crates that had to be sent. Spent about 10 minutes unloading them all and bringing them into the store to be shipped. Get inside… «Oh crap!» I forgot the labels. So I look around and right in the lobby, there is a computer with an attached printer. I think… «Great. I can print it out here and have my things shipped. No problem.» They said «nope, can’t use that, it’s for people with FedEx accounts.»
I say, «fine, these things were very heavy and took a while to get out of the van, how about I just email you the labels and you can print them out for me.» They say, «Sorry, we’re busy, it would take too long.» WHAT?! Anyway, I said to myself fine, there’s a staples down the road, let me just leave these things here, run down to the staples, print out the labels and come back. After asking them to leave the 5 heavy crates there, they said that I couldn’t and had to take them with me. OMG!!! Anyway, I took another 10 minutes to pack up the crates back into the Van. Go down the block to Staples, print out the labels, come back to this hell hole and take another 10 minutes to unload again.
I understand that there are policies and other stuff that the employees has to adhere to, but there is something to be said about good customer service. Now I understand why the ratings for this place are so low. They get 1 star for actually sending my stuff out and another for at least being open late.

#fedex worst location I’ve ever been to. I’ve shipped with FedEx for five years. They hand you things and make you feel like you’re an employee there. No organization a mess nobody knows about boxing or shipping no packing supplies and nobody knows how much to charge.
Close it down

This review is for whoever the delivery driver is in Burbank — - ZERO STARS
ZERO STARS
I have never had a problem before last week. I had a package overnighted to me which was supposed to come by Wednesday ⁸⁄₁₃. I made it a point I be home allll day. This driver came to my apartment complex & just left the door tag. This happened 3days in a row– I ended up calling customer service and apparently there is a «behavior problem» with the delivery driver (s) in the area just leaving door tags with no intention of delivering packages. I explained to the representative, I know I can come to the store location for pickup– but that is not the service paid for. And now my sender is out her overnight shipping fee for nothing! Refusal of a refund. I am beyond upset with this situation.