Hertz Rent A Car

My insurance company, State Farm, has a contract with Hertz. If they do not drop this contract and go with a customer oriented company, I will switch insurance. I took my car into the dealer to have work done. I had a confirmation with Hertz. Monday morning, after arrival at my repair destination, i tried for over an hour to get hold of them. Finally the receptionist and I both were trying and got thru to Hertz.
When I finally got to the rental place, the young lady gave me a contract for one Kia car and the keys to a different Kia car. Another 10 minutes trying to get that error fixed.
My car is still not ready at the shop. I have been trying to call Hertz for over an hour. No answer at the office I dealt with and Hertz main number has switched me from one person to another to another. It has been 49 minutes and still no contact. Even the folks at the other Hertz phone numbers have tried to call this office but come back and told me they too cannot get thru.
On the only good side, the gentleman that picked me up from my place of repair and took me to Hertz was very nice, professional and efficient He was actually the one that took me to my rental car and noticed I had keys and contract for another.

Recently rented a car from here and they were nothing but helpful. Brian helped schedule our appointment. When we arrived another agent (cannot recall her name) was very knowledgeable and sincere. She upgraded us for free once she learned of our situation. The bereavement discount was appreciated as well. We will use this Hertz rental before anywhere else. The one close to our home was most unhelpful so the drive to Sun City was well worth it. Thank you to the staff at Sun City Hertz rental!

I received amazing service here when my car broke down while visiting Arizona from California. I am under 24 and did not have a state license or a credit card and every company I called seemed to need one or the other.
Finally, Hertz, at the 11^th hour told me they could help me out and $ 100 and fifteen mins later I was ready to roll out.
Thank you for saving me!!!

We tried to rent a car from this location recently. When we walked in the door we were ignored by a woman who appeared completely overwhelmed on the phone. Eventually, she began the car rental process. This woman gave the impression she was about to have a nervous breakdown and is extremely slow. After 45 minutes, we decided to leave without the rental car. We drove to nearby Budget and rented a car in about 10 minutes time. We’ll never visit this Hertz location again, and we rent cars several times a year.

Is this a daycare or car rental service? I dropped a friend off who received awful directions from staff on how to get here. When we arrived, I could see why. The place was swarming with children belonging to BOTH staff members and appointments were continually interrupted by screams in the back and interruptions for mommy. Not very professional.