Bob Brown Service Experts

Calling Bob Brown for service was the best call i made, I had an issue with my AC unit and when very pleased with the tech and how professional and knowledgable he was. I got some good tips regarding keeping my unit checked. Thank you and I will refer to all my family and friends.

Our technician Manny did a great job. He was professional and explained everything clearly and completely. He also gave us the best deal he could considering the work we had done.
I will ask for Manny next time.

I should of written an update long ago about my past experience with Bob Brown. I received a call from the customer service manager after a very positive conversation, my tenants received a full refund!

It is truly unfortunate when a excellent company begins to fail in the quality of service, especially when one has been a client since 2008. Out of the last three services I have received, 2 would be considered poor to mediocre… especially the latest one as the tech was somewhat argumentative and also damage the expensive paint work in the kitchen. Touch-​up are to be done as he had no notion how to position his ladder thus damaging/​scrapping the paint on the wall. It was notice after he left. Also to be noted was the lack of follow-​up either by the technician or the main office regarding information on the next contract. I have decided to use a different company in the future. What ever happen to quality assurance and follow-​up but especially quality service. I rare complain but this time, it really hit the roof!

Ripoff alert! Called these guys October 5, 2015 to tune up my evap coolers. I told them I needed at least one pump and a general tune-​up. I used to do this myself, but age and health motivated me to get some help this year.
The technician, Eric, was outside for around half an hour. When he came to the door, I thought he was done and expected to pay around $ 200. Turns out he was just working on an estimate. His proposal included $ 463 for two pump motors. I must have bought a dozen of these items through the years and I know you can’t possibly spend more than $ 30 at home depot. I am used to paying around $ 20. So a 1,000% markup!
It gets better. Eric thought I also needed two v-​belts. These are the kind of thing you see in a car connected to the fan. They can’t possibly cost more than $ 10 each. Eric wanted to charge me … wait for it… $ 662!!! With the proposed fee of $ 238 for cleaning, $ 89 service fee and $ 378 for pads, the grand total would have been$ 1,830 to service two coolers. Another company is doing the work today for around $ 250. I noticed these guys are based near Sun City and maybe they have an easier time ripping off old people.
As I was sputtering at Eric about how much these items cost at Home Depot, and was he kidding? he said I should probably get them at Home Depot, then.
I called into the office today to get my money back for the $ 89 service fee since the estimate was not in good faith. The first guy I talked to, Jeff, said Bob Brown Service Experts is a corporation and that the price for parts is set and they couldn’t do anything about it. (I have a corporation too but I can’t charge my clients 10 or 20 times what my products and services are worth.
Finally Dan got on the line and said he’d refund the service fee and that Eric must have quoted the wrong prices. I find that difficult to believe since Eric looked ashamed and said he can’t do anything about the prices the company sets. We both knew he had attempted to rip me off and was unsuccessful. I don’t think Eric is a rogue employee that cooks up crazy estimates without the company knowing about it.
Stay away from these thieves!

Have been with Bob Brown for over a dozen years and just dropped. MAJOR problems last Spring with air conditioner requiring half a dozen visits before one technician Leroy figured it out. This Spring we called a month in advance and insisted we only wanted Leroy to work on our system. They never called and sent someone else out instead. We are DONE with this company, who has very bad services. Would never recommend them to anyone.

My ac went out and had another company come out and tell me my system was empty and had a leak at coil and because its older I need to replace it now.
I called bob brown and spoke to a woman I think named holly who sells new units I explained I was told by previous company I needed a unit but didn’t really trust him. She insisted I have a tech from Bob brown come out to make sure I really needed a whole unit and was very helpful. A tech name willy came out right on time and found a wiring problem within 10 mins and the system was not empty either. He explained different options for upkeep or replacement because my system is from 96′ I am happy I have a company I can trust and actually diagnosed the problem instead of just replacing the unit. I will call them again and recommend to others.

I would give this company a zero star but there aren’t zeros available called them late last night told me that they would be there between 8 AM and 10 AM they have my home phone number and my cell phone number the service technician called my cell phone number at 9:15 I called him back at 9:38 and he advised me that he was not allowed to come out until I answered my phone then told me he had one call ahead and him I had to wait another two hours before he could come out I just. I called the different air conditioning company they came out the same day within a half an hour I will never use Bob Brown service experts again.

I recently had my AC units serviced by Bob Brown. They provided excellent service, were on time for their appointment, and spent extra time to make sure everything was in order. In the past, service technicians have been in and out of my home in 45 minutes for a two-​unit service. This took over two hours and was less expensive. I will definitely use them for all my service needs in the future.

If I could rate this company without any stars I would! Everyone knows that it is impossible to live in Az without A/​C in the summer! I called this company and set up an appointment for a tech to come out. The first appointment was cancelled via the company. The next day the gentleman came by and quoted me to fix my a/​c. The quote was for under $ 300 and the part was still covered by my manufacture’s warranty. The part I needed to replace was a TXV valve. This valve is involved in the pressure to force the cool air out of the vents in the house. I was completely satisfied with this and let the tech know please go ahead and order the part! The next day my tech called me back and informed me that the quote wasn’t correct and unfortunately he needed to order one more part (sensory bulb) and this part was $ 695 more and is not covered by the warranty! I told the tech to please let me do some research before we order that part. I called Lenox my A/​C company and talked to a gentleman that told me that in all of his 25 years of working with and for Lenox he had never heard of this sensory bulb that is associated with my model of A/​C. His advice was to call the company and get more information. So I called back to Bob Brown and got one of the 1 – 800 reps to give me the number of someone that could answer my questions. I got the personal cell phone number of a manager that helped this tech jack up the price of the quote and this manager then gave me an explanation that indeed I needed this part and never addressed my issue of why did the Lenox Tech have no idea why and what this sensory blub was needed! After getting a really bad feeling I called a friend’s husband who works in the industry and gave him the whole story. He let me know that Bob Brown was full of crap and to call a person he knows is a tech. i called and within 5 days my A/​C was fixed. Eddie (good guy) showed me the part when he removed it and explained to me that the sensory bulb is one piece that comes standard with any TXV valve! The whole time this company was trying to rip me off!!! I am making it my mission to let everyone know, DO NOT TRUST BOB BROWN!!! Do your research and don’t be a fool to there nonsense!!!

Do not use this company! I’m only giving it a one star because you can’t give it zero. We’ve had a maintenance plan with this company for a year now and every single interaction has been horrible. Staff never knows what’s going on; there’s no customer service; we never get phone calls returned when promised; technicians never show up on time; we’ve been billed incorrectly; etc. The last straw was that a technician came out to provide a tuneup as part of our maintenance agreement. A/​C was working fine when he arrived. After the appointment, we didn’t have the AC running until the evening when we turned it on right before bed. It’s broken! Called back in the morning and they don’t know when they can have someone come out; said they were going to charge us for the technician to come out (possibly the same person who broke the unit in the first place). Unfortunately, this review is based on a year’s worth of interactions that have proven this company to be awful. Avoid.

I am very disappointed in my experience with Bob Brown’s. I purchased a maintenance plan for my unit over the summer. I had scheduled a maintenance appointment with the company, confirmed in 4 different ways, and the technician did not show up at his scheduled time. Why would you make such a big effort to schedule my maintenance appointment if your technician did not intend to keep the scheduled time? When I called the company’s phone number, the after hours desk could not do anything. Not only did I not receive a followup phonecall, but I had to call a week later just to get an explanation. The explanation that was given was that she didn’t know what happened and she is sorry. I am certain that there are better companies that can do this work.