Arizona Neurological Institute

I just spoke to someone who said to call them back in a couple minutes and I tried to call back not even 10 min later and they closed their phones a half hour before the office closes. I now can not make an appointment until Monday and the answering service was extremely rude!

I was seen 3 times at the clinic in Glendale. The very first appointment I had with my doctor he got up when I was speaking to him to answer his cell phone, he did not say excuse me or appologize when he returned. Then he barely listened to me when he did come back and gave me a couple of pills with terrible side effects. The second time I went back to do the tests the staff was amazing because I didnt have to deal with any of the doctors in the office. Third time I actually changed my doctor because the first one was so terrible. My 3^rd appointment (the one with the new doctor) I waited in the waiting room (alone) for almost 2 hours. I have no idea what the hold up was but when I finally got up to go to the bathroom they cancelled my appointment and when I came out they were «surprised» and «thought you left» so I went back to see the doctor FINALLY after about 2 ½ hours of waiting and he spent all of 7 minutes with me. He did not look over what the previous doctor had done, barely listened to what I said, only looked at me once and even that wasnt eye contact. I got more pills (different ones) and was pushed out the door like I was vermin. When trying to get refills on a medication I did like that worked the doctor would take so long to respond that I would run out of medication or they would not give me more than a 3 month supply without having to go back to see them for another 5 minutes for a new prescription.
Oh and the last thing that finally made me completely throw this place away is the worst of all. They obviously have NO regards for HIPPA or PRIVACY because the receptionist had paperwork from us clients on the desk in the printer and she went into the back office and left it out where anyone could grab it. While she was back there I actually witnessed a FEDEX driver go back behind the counter to grab his package, didn’t need to be buzzed in and nobody in the office ever saw him come in or leave. If that is the kind of security measures they take with my health information then I am glad to be rid of them.
This office is a total joke. I thought that when they became the CORE institute that it would be better, maybe have better offices or doctors but it is the same crappy people, service & security as before.
***beware***
If you want to risk having someone steal all of your personal information as well as have doctors that dont actually listen to you then this is the perfect office for you.

first off I didnt go to this office my office was behind Del Webb Hospital in Sun City West and they dont even deserve a star the only person who deserves the star is the receptionist in the office .
they make you wait on hold for 20 – 30 minutes
they make you wait for your test results and give them to you when they see fit they dont care that you stress out waiting for those results and you call in for the results because the results are in and come to find out the office closed early because it’s Memorial Weekend glad you get to enjoy your all’s weekend while I stress my weekend away while they laugh and have jolly good freaking time yeah
I have had 2 E.E.G’s done from this same Dr and I called earlier in the day and was told I would get a call back from the M. A
Ya all are playing god with our lives we come to you to help us to make us better and ya all just tell us crap COME ON YOU’RE SUPPOSE TO BE PROFESSIONALS ACT LIKE IT SERIOUSLY MY DOGS ACT MORE PROFESSIONAL THEN YA ALL
i have been to some crappy doctors before but this office takes the award for worst office lack of care for patients PERIOD, ya would think they would change after people bitch and complain but guess not they will never ever see me again they will get the money I owe them and then Im finished I would rather die of a brain disease then deal with this office again and the Ma for the Dr I will give them a star even though they for sure dont deserve one

Well, this will be the 7^th review, and the 7^th single star review… just read the others cause they are right. So sad, I had such hope. I thought we were so lucky that they could squeeze us in, and only saw two reviews. As I look today, there are 4 more (not reccommended) reviews, who knew.

I didn’t even want to give this place 1 star. I was at the avondale
Location. I’ve been experiencing strange light headedness, constant dizziness as well as neck tightness and pain and head numbness. Went to my primary for a referral in hope for an X-​ray or scan. Had a negative experience at a different neurologist and was hoping this would be more helpful. Nope. Was quick to diagnose me as depressed and suggested I needed a psychiatrist for an anti depressant instead. What I joke. Still have no answers why I’m struggling daily.

It took over two months to get an appointment with Dr. Boulware for an initial consultation. I arrived early, and was seen late. I saw this doctor for about 30 minutes. He told me what he though the issue was, but did not tell me that it was his official «diagnosis». He handed me a sheet of paper with referrals. He did not help me at all he just made matters worse in the end. I learned of my diagnosis a month later, to my surprise, by the billing department (over the phone!). They told me that BCBC did not cover the diagnosis and that I had to pay up or else they would contact collections. I called BCBS and they told me the Dr. is a professonal and that they have to take his word for it. I called the clinic back and asked to speak with the doctor, and they refused to allow me to speak with him.
Stay away from this doctor if you have any issues. Like I said I was diagnosed and didn’t even know it until his billing department contacted me.
Stay away from Arizona Neurological Institute! I believe they inaccurately and prematurely made a diagnosis (after only seeing me for 30 minutes), and now I have been screwed over because of this because my insurance company doesn’t pay for this type of «diagnosis».

This place sucks!
The doctors are great but staff sucks. I waited over 30mins for an ENG test. The tech was waiting for me. and i was waiting for him. i asked how much longer will it be and they acted like they had NO idea who i was. he asking for his paient as i sat there. HOW ANNOYING!!! WHAT KIND OF OFFICE IS ThIS??? he wasnt happy either being backed up 30mins ALL DAY NOW!. This place is THE WORST!!! DONT GO HERE!

I had the absolute worst experience here. It wasn’t the specific doctor (he was just fine and nice) and the location is beautiful … but the medical assistant (s) for Dr. Syal either have no sense of patient need or have their heads up their asses. I have several examples to show this but here’s the back story. I suffered a concussion and seeing a neurologist was one of the final steps because the intense headaches weren’t going away. I don’t mean, pop an OTC medicine and I’m fine. I needed prescription painkillers to even somewhat reduce the pain. So here we go:
Example 1: I saw the doctor on a Wednesday afternoon. He gave me two prescriptions — one migraine medicine and one narcotic painkiller if that first prescription did not work. He asked his medical assistant to call it in for me so I gave her the pharmacy name and location. Was it called in that day? No. Was it called in first thing in the morning? No. Was it called in after I called around 11 am the next day? Yes. I had to call the doctor to REMIND HER to call in my pain medicine. Thanks dear, the last 24 hours, I had no medicine and nothing to help my headaches better.
Example 2: The migraine medicine was rejected by my insurance because I had already had the maximum amount filled from an earlier primary care physician appt. The pharmacist was so apologetic and told me she would call the doctor that morning (Thursday) to try to file an exception with my insurance company. Did I hear back from the doctor that day? No. Did I hear back from her within a couple of days? No. Did she finally call me back after I called the following week to follow up on the exception? Yes. Then she had the audacity to tell me it would take another 72 hours before hearing back. Well, if you had called the week before, it wouldn’t have been another 72 hours. Mind you, I’m still waiting and it’s been about 3 weeks since this happened.
Example 3: The doctor wanted me to have a brain MRI done so I was waiting to hear from the imaging center to schedule an appointment. When I didn’t hear back for a few days, I finally called the neurologist. The MRI authorization was never released. Are you kidding me? They released it after I called and got a call from the imaging center the same day.
Example 4: I finally got the brain MRI completed so I called the neurologist for the results. They told me they would only call if something was wrong. Okay, we may have different opinions here but I am the type if a test is done, I want to know the results, whether they’re good or bad. Don’t make me sit on my thumbs for a week and just have to assume it’s okay. God forbid my results fell through the cracks and there was actually something wrong and I’m just assuming everything is fine. It’s a brain MRI. I’d like to know 100% that nothing is wrong but apparently their time is more valuable than their patients’ peace of mind.
Example 5: Since I didn’t hear back about the MRI on Tuesday (it is Thursday) like I was supposed to, I called around 9:30 — 10:00 am and was told the medical assistant was away from her desk. It is 4:30 pm and she never called back, although she had enough time to…
Example 6: Deny a prescription refill for me. Go back to Example 2 regarding the fact I was supposed to have that first prescription filled and never got it. Now, they’re denying a refill of the only prescription they gave me.
I’m not really sure I need any more examples. This is a doctors office. This isn’t a restaurant with a bad server or the food wasn’t great. A doctors office should NOT have this many complaints. Plus, this is a specialist office. It’s for patients that a primary care physician cannot help them with their neurological issue. Shouldn’t they be a little more concerned for their patients’ well-​being? To add fuel to the fire, examples 5 & 6 occurred on the Thursday before New Years and they were closed Friday– Monday. It would have been nice if they had the decency to return their calls before their four-​day weekend. I finally called my health provider after examples 5 & 6 to have me referred to another neurologist because I can’t take medical assistants having their heads up their asses and being completely incompetent