Steak ‘n Shake

I don’t even know how to give 0 stars. Walked in for a quick dinner on our way home from St. Louis. The front was packed with people not even hearing a greeting. People walked by on their way out and said its gonna take 30 minutes to get your food.
So don’t go.

oh no! i should have checked Unilocal before sitting down! service is slowwww!!! and there not even busy!!! almost as many workers as customers giving 10 more minutes than walking out

Drive thru was packed, so I went in to order a shoestring fries for a road snack. I ordered my fries for 1.07 and even tipped the waitress 1.00 for her time… She ran away and forgot about me and I waited almost fifteen minutes for my cup of French fries… that were sitting on a rack all ready and hot the entire time! At that point I summoned my waitress, to whom I had given a 100% tip and she passed me off to the manager-​in-​training who gave me my sack, but also a lame excuse about how my order was waiting with all the other orders… very poor customer service.

Came here about 6 months back and it was good. Came this last time and service was bad on top of that food wasn’t hot. They didn’t get the order right on ¾ of the table. I will not be back to this steak and shake. Very disorganized, which is an understatement! Really disappointed!

Came here after a float trip with a large group of friends. The employees were friendly, and we all got our orders. There was a mix-​up with a couple of things (two mint choc shakes were ordered, only one came out, so one of the people who ordered it changed her mind to a soda; two orders of some kind of melt came out, although only one was actually ordered)… but eventually everything got sorted out. I got my birthday cake shake and single steakburger meal with all the toppings I asked for, and our server checked up on us regularly (but not too often).
All in all, an okay place to grab a bite to eat. Just make sure to doublecheck your order.

Really gone down hill in the last year or so.
Really bad service last time I was there, but I still tipped well, because I just couldn’t bring myself to not. But left very disappointed.
This time we waited 10 minutes and no one came to the table to greet us or even take drink orders. There were more employees in the building than customers, so there was really no excuse.
I promise I’m not a complainer. This place has just really gotten that bad!

Our experience here last night was dreadful. Walked into a partly full restaurant. We were greeted and sat by our server. Order was turned in fairly quickly. She brought out a side salad and drink refills. Then we waited, and waited, and waited. Saw said waitress leave restaurant in tears. No one else came to our table after that. Saw other tables just sitting there with no service either. Finally after close to 40 minutes, we left. Not sure what was going on, but they either need to staff better, or train the staff they have better. Won’t be going back anytime soon.

Being from CA Steak & Shake is a yummy treat! But FYI double check your to go order before you leave!
Dear Steak & Shake… Please make sure whom ever does take out orders (In this case she was the manager) does them correctly! There is nothing more irritating than taking a big sip of my iced tea only to find I had been given sweet tea! I HATE sweet tea so wasted money. Then I ordered a chicken melt, it’s not here but I have a turkey melt? At least I don’t mind eating that but if I wanted it I would have ordered it. I went inside and ordered chicken melt off the menu and pointed right to it after all. Geeze… I’m really thirsty but not turning back for my iced tea :(
I was so disappointed when I didn’t get what I wanted: (
Cashiers really need to repeat back the orders no matter how busy and rushed you feel most people would rather have what they want and have it right.