Tidy Tails

If I could only give this place a zero I would! The lady (I think owner) tried to charge me $ 50 for a service I received before for $ 35. She claims my Maltese is a medium size (35−65lbs) dog… Really! My dog weighs 15 lbs. She needs to stop acting like veterinarian, the last time she insisted that my dog had yeast infection but had severe allergies per real Vet.

Don’t go there. They change the prices and talk yo the customers like their low class citizens. Then they use profanity towards you as you go out the door. They have cut my dog and not told us. Go to Petco they are cleaner, healthier for your dog, more professional. I wouldn’t even give a star if it was possible.

Bo was really good with my (high-​strung) Chihuahua-​man pin mix! He HATES to have his feet touched, but Bo’s calm gentle manner managed to get his nails done quickly.. . she confirmed my lab/​husky mix’s nails had worn themselves down, and just gave them a filing to remove jagged edges. I like the layout of the self-​wash area, too. We’ll be back!

I received an email from Unilocal stating that my review was requested to be removed if I had an issue blah blah blah … So if you have a negative thing to say about this business your review will get removed. I can’t type verbatim what my review was but what I do remember is my friends dog was dropped off here. When we picked her she was hurt and we received awful service. ¯\_(ツ)_/¯ the truth so I will continue to repost what happened and I don’t want the owner to contact me either. He sent me two emails, one said «sorry that next time they’ll make it right» then a second email saying that I was lying and I made it all up. –_​-​* whatever. He can sit there and say I’m making it up (as he immaturely is doing so right under my review).

So seven months after my honest review of the pricing. I get a message from the owner telling me to use my own tub if I don’t like their pricing.
What a dumbass. Now I will not only NEVER use you again but I will never recommend you either dummy. Which I have recommended this place in the past to friends just looking for a local place to wash their dog. Never again. Just a reminder to the owner… your «boss» is the customer when you own a business. With that attitude more people should boycott your dirty run down overpriced shop.

I’ve been taking my babies to Tidy Tails for about eight years now. Bo, who is the owner is such a sweet lady in general & to my babies, my two shitzu’s love her. It shows in how Bo treats them & how they react to her that I know they are in good hands. They get full service grooming every 3 ½ months so I do come in more often then most & every time Bo is very welcoming. With that being said, it is disheartening & disrespectful to hear people leaving reviews bashing on her. The prices have gone up a little but not bad enough to complain about or go elsewhere. Sometimes there will be new workers, but Bo will let them go if she feels they are not doing an exceptional job. I don’t plan on going anywhere else because they do an excellent job every time.

Warning! Don’t bring your dog here. I saw how they handle pets and it’s truly pathetic. Overcharged me for a job half done… and the nerve to ask for a tip! I wish I could give minus 5 stars…

Do not take your dog here they do not listen to you about how you would like your dog to be groomed. they have shaved my dog nearly bald twice when I specifically had a conversation with both the owner and assistant to discuss how I would like my dog groomed in detail this is the second time that she shaved my dog bald and charged me $ 25.00 in addition when I came to pick up my dog she had a shirt over him to cover him up so that I would not see that she had shaved him. It was the owner that shaved my dog bald twice and said oops I forgot. I can understand one time but not twice.

There were several red flags about this establishment:
1. All of their merchandise was covered in other dogs fur. Fur that has likely flown away from their dryer or that they had not picked up. By fur, I mean ancient fur. It was very evident that they had not swept or vacuumed for a very long time as indicated on the brushes, toys and clothes that harbored dust and fur.
2. One staff member would scold and scream at the dogs in the crates as they would occasionally bark and whimper. I’m not entirely sure what it was they were expecting… Dogs bark (duh.) She bent down and condescendingly told him to «shut up!» — frankly, that is no way to treat someone’s pet. I was beyond alarmed that she was able to act this way in front of customers, I am terrified as to how she may be when customers drop their pets off and leave.
3. It is indicated on their website that a bath and trim for a short-​haired, large dog would be $ 35. We were charged $ 60. Oh actually, $ 65 since the gentlemen at the register asked if we would give them a tip. Bare in mind, we received our dog with wet hair fully intact with eye boogers. In their defense, our dog is a bit fussy when it comes to being at the groomers (I mean who wouldn’t be a bit terrified of a stranger scrubbing their willy, trimming their nails and then being placed in a big loud dryer?) but we received our dog barely groomed. Could’ve at least knocked off a couple bucks since the entire job wasn’t completed… Hell, and the nerve to ask for a tip? They also seemed a bit confused as to how much they «wanted» to charge us… «$ 55? $ 60 maybe?» is what they said. We were so through with the entire situation that we just paid and bounced.
Came home to read the reviews and found that most folks did not have many positive things to say… I ended up doing a full body check on my puppy to ensure that he had not been injured. He’s fine but I would never bring my dog here ever again.

We are so sad, took both our dogs here for several years…
Living in Suisun City we wanted to support our local Old Town businesses.
On a recent visit we were accidentally charged twice for the services on my ATM card, honest mistake. In calling and talking to Tidy Tails we asked them if we could have a credit for our next visit. We were made to feel dishonest and disrespected… so sad. We will be looking for another groomer for our two dogs. It’s too bad that this business put money ahead of preserving good customers.

DO NOT take your pets to this place!!! My dogs coat was ruined and the owner refused to accept responsibilty for the botched shave job she did on a beautiful show quality Aussie AND she still charged 50 dollars! I will be filing in small claims court and plan on telling everyone I know everywhere I can! Spread the word. This woman doesnot deserve our business PERIOD. And no Ralph, no tip was given! See you in court!

my babies love going to Boo. They already know her so it is not stressful for them to go and see her.

Great place to bring your furry kids. Bo does such a great job. Defiantly will be bring my doggy back! :-)

I have been taking my two Chihuahua’s there for over a year now for nail clippings. I have never had an issue there. I have never walked in and heard crying and screaming from the other dogs as a few reviewers have mentioned. All the staff is wonderfully nice, and polite when I come through the doors. There has even been times The owners cut my a deal and clipped the nails for free.

Took my two dogs there to get their nails cut. Asain lady was very nice and can’t beat the. price! 2 small dogs $ 14. If you have a large dog it’s $ 10! Fast service!

I’ve been taking my pup here for about 2years now. The asian lady used to be so welcoming & friendly. She is not the same. It seems as if she isn’t as passionate as she was before. The prices are never the same — bath, groom & nail cut it is $ 55-​$ 65. I never asked why due to the fact that they really do a nice job. Oh & there is no such thing as a loyal customer discount.
Each time I take my pup there, he is always scared. I’d think by now that he would be okay & not tremble once I park in front of the store. Something just isn’t right.
I read recent reviews & I have not had a terrible experience but I will be looking for another pet groomer. I heard good things about Angelic Paws. I will be checking that out.

DO NOT BRING YOUR DOGS HERE!!!
I really wish I could give this place zero stars. This place is the most unprofessional establishment I’ve ever come across. I would never recommend them to anyone, not even someone I hated.
I originally came here because I thought it was a different grooming place, but once I saw it wasn’t the paw spa I still decided to give it a try. I came in and the old guy in the front was hella rude and sarcastic because I called and said I would be there in 20 minutes, but had trouble finding my dog’s harness and apologized and explained why I was late. All he said was «oh you’re the one who called and said you’d be here in 20 minutes?» With hella attitude and laughed, he didn’t even acknowledge my apology.
Then the Chinese lady comes out says that it’ll be $ 65 to groom my dog which is ridiculous the most I’ve ever paid was $ 45 at the paw spa. I say ok, thinking that this place probably has great reviews. I left and had gut feeling that I should check them out on Unilocal before I leave. Of course all the reviews are terrible so not even 10 minutes after I left, I walked back in and told them that I decided that I couldn’t leave him because I couldn’t pick him up by the time they closed due to an appointment.
The lady said she already started shampooing him and that it would be $ 28 dollars just for him to be washed! It wasn’t true because the lady I saw that was working on him was just outside taking a smoke break. I said that doesn’t make sense because I just dropped him off and that it should not be $ 28 to put water on him because I’m sure that’s all she did. She argued with me about giving me my dog back and of course I was pissed and said this is bs.
When she heard that she started saying that I should be ashamed because I’m a bad owner and that I was an asshole (get this! In front of another customer and her two kids). She tried feeding me crap that she cleaned his eyes and cut his nails and that she wasn’t giving me my dog until I paid for it. I told her that I wasn’t paying for anything she didn’t do because I literally just dropped my dog off and she had zero time to do that when I walked in less than 10 minutes after I dropped him off.
I ended up giving her $ 20 to give my dog back with shampoo in his hair (because within that time span she didn’t really wash him and argued with me long enough to put shampoo in his hair. I should have called the police because she lied about the services «she did» and tried to hold my dog hostage unless I paid.
So I left with shampoo in my dogs hair and took him to angelic paws, which is a professional establishment unlike the circus they’re trying to portray as a real business. They need some major customer service skills.
I hope both the rude old man and his unprofessional Chinese wife are reading this because they are crooks and are a sorry excuse for a business. No customer or even a potential customer should be treated like that and I will be going to the better business bureau about this too.
There is a reason low stars and bad reviews for this place are a common thread, especially all the more recent ones. BEWARE of this place!
*update*
I recently found out that, that day I had this terrible experience the Chinese lady called my mom’s cellphone (because I used it to make the appointment) and was yelling at her over the phone right off the bat saying «WHERE ARE YOU?! YOU SAID YOU WERE GOING TO BE HERE IN 20 MINUTES!!»
Really lady?! First off, my mom knew nothing about the situation. I just used her phone to make the appointment. How do you come off yelling at people out the gate? That’s insanity! I have no idea how they are still in business.

I hope the Owner reads this. I WILL NOT COME BACK! I’ve been to so many groomers and NO has ever been as Greedy as this Groomer…
She makes up her Own price Every time we come back. From $ 45 -$ 50. After all the bad reviews she’s been through we still went to her and then she wants to Charge me this time $ 125 Each to comb out my Poms? Or $ 45 to shave them with a size 1 clippers!!! I told her my dog is skinny and if I shave him his legs will look weird and then she said «if your dog Is skinny we have to have you sign a Form in case when we cut him we Aren’t Liable» her EXACT words!!! WTH?! I have NEVER had any groomer tell me that…
She has LOST her Passion for Grooming and Does Not take Pride in her work anymore. She wants to be Lazy and just Shave every dog that walks in… To make quick money. Please Save your puppy and go somewhere else with Better customer Service!!!

I stopped taking my dog here a long time ago. The last time I picked him up after he was groomed, I noticed a long red line against the tip of his willy. It looked like someone nicked it with the trimming shears while trying to cut the hair.
When we pointed it out to them, the owner at first said the red line was there when we dropped him off. Then when we asked the person who actually did the grooming what happened, she told us he was squirming too much when she was trimming in that area and she accidentally cut it. Ok, although this is a pretty bad accident, accidents happen, and we would have understood, but why the two different stories or the attempt to cover it up? Also, if someone had a pair of scissors near your «special» parts, wouldn’t you squirm as hell too? I would be extra careful with a squirmy puppy or use the clippers instead.
The other reason I stopped taking my dog here is because the last time we picked him up, he just seemed so distressed. When one of the staff was retrieving him for us, my dog actually tried to frantically go back INTO the crate that they were holding him in! This was until my dog saw me and he ran to us to the other side of the counter.
For the record, now my dog is able to sit still while he is being groomed (at other places) all over his body without needing restraints (or even a table when he’s at home). A little bit of positive reinforcement and counter conditioning goes a long way!

I have gone to Tidy Tails in the past and I have mixed feelings about the work done on my cocker spaniel. Sometimes the work was good and sometimes my dog would come home with a great deal of clipper marks in his fur.
I made an appointment for both of my dogs today and the owner seemed frustrated with me and told me that she was going to have to shave my cocker to his skin! I asked why and she said your dogs fur is tangled and I don’t have time to brush him! She said if she was to brush him it would be $ 40 an hour and she stated that it would take her at least 3 hours to brush him. At that point I didn’t want my dog shaved to his skin or to pay a $ 120.00 (+ the normal grooming price) for some brushing. I decided to cancel my appointment.