H&R Block

Horrible. Just, horrible.
My appointment was at 3 o’clock, I showed up at 2:50. I stand at the front desk for a minute without any sort of greeting. Finally the man working, graces me with an unpleasant acknowledgement. Off to a good start. I say my name, and appointment time and am told, «Oh, I was just going to cross you off.» I reply, «Really? I’m ten minutes early,» then he says, «No you’re actually almost an hour late.» Alright, I wrote down my appointment time, repeated it to the person who scheduled me, and knew it was at 3:00 because I had work until 2:00! However, I am not going to argue with the man… So I’m thinking, whatever Mister Happy lets just get this going.
I end up waiting in the lobby for five more minutes, and am then greeted by my tax «professional.» We start with some simple questions and she needs me to spell out some of my family members names. Apparently I pronounce my V’s as B’s and speak entirely too fast, considering none of the names ended up spelled correctly until repeated four or five times. Then my tax «professional» starts to tell me how horrible her day has been, and how bad the day before was, and how she’s going to have to work on her day off tomorrow and yada yada… Meanwhile, her next appointment shows up, but that didn’t slow her roll on selling me her sob story. Honestly, I get that work can be difficult and it is nice to vent your frustrations but NOT to your customer. I do not care lady, if I wanted to hear about a woman with issues, I’d have stayed home and watched Lifetime. So her story continues… Then I am told that my appointment is no longer going to be free because the 1040EZ form wasn’t going to be the only form being filled out. Ok, I’m here already, just finish this up. She tells me I owe her $ 150. Woah, really? You had to fill out 1 more form and I owe that much? Then she sees my face and hurries to check with one of her coworkers. She comes back and changes a few things on the computer and says, «Ok good news, its only $ 110.» What a great deal…
Horrible customer service as soon as you walk through the door. «Professionals» that cannot understand the English alphabet, cannot hear, like to go into great detail about how overworked they are, do not understand how much their services really cost (hence going and checking with someone else… WOW that makes me feel confident in your abilities!) and to top it all off, a complete and absolute RIP OFF! I will NEVER use H&R Block EVER IN MY LIFE AGAIN!
OH! Looking at my income tax return packet they gave me after paying, I notice that not only is the city that I live in (which is the SAME city that their own office is in) is spelled WRONG! And apparently the tax year was, «20 012.» I guess the year says a lot, because the people working here are operating in an entirely different world and year then the rest of us. Incompetence at its finest!