Star Furniture

They have a great selection, clean store, nice products. But boy was the sales associate a disaster. From being unable to produce a invoice with 10% off to being totally inaccurate when it came to where the warehouse was (he said 10min, it was 30+ miles) to being totally wrong about the state of the furniture. I asked specifically whether the chair (an expensive one) was assembled — and asked in front of other members of my family — was told yes. It wasnt. When I got to the warehouse I refused the chair in the box in multiple parts and called the store. Talked to the sales guy who had nothing to say, asked to talk to manager and was disconnected twice and then on the 3^rd call send to voicemail. Now, the warehouse folks were wonderful. They volunteered to put it together, told me they would have if the salesman had asked, and did so. So, I give the warehouse 5 stars but the local store and management 0. Beyond this, be aware that certain items in the store, like large paintings can not be delivered — it’s on you. So, if you have a small car or don’t want to risk a painting — beware. Such a shame as this is a much nicer store than others but after all this I went to ashley, got not as nice stuff but at least it can be delivered and I didn’t have to do the math for the sales associate.

Tutu was our sales person, and Yi was our interior designer. They are both extremely knowledgable and pleasant to work with. We bought most of our home furnitures from here.

Bill Franks was our sales person. He listened to what it was we wanted, took us through the entire store showing us several chairs and tables that would meet our needs until we found the perfect match for what we needed for our house. My kind of salesman, I wish all my shopping went this well. Normally shopping is NOT of of my favorite activities but this went surprisingly well.

I had an enjoyable shopping experience at Star– they had a lot more stylish options than I saw at Dillard’s, Macy’s, and Gallery (just to give you an idea of my price point). I worked with salesman Terry Walker, and he was good to work with.
I was shopping for a sofa/​sectional. I found a great leather sectional at Star, and I got a pretty good price too– I compared prices to online retailers, including retailers that don’t charge delivery or taxes.
I bought the warranty (yeah, we’re suckers), but I guess I won’t know how good that is until I have to use it. I’d probably shop there again when looking for other furniture.

This place is way too expensive and I couldn’t find anyone to help me

I have been a loyal Star Furniture customer for over 17 years. We have bought quite a bit of furniture over that period of time for several residences we have owned. The furniture is quality and the selection ranges across the board-​from contemporary, traditional, transitional to rustic. They have everything! Certainly they’re not the least expensive furniture store but quite honestly you get what you pay for. I had one minor issue with a flaw on a piece of sectional recently delivered and my sales person (Maggie Wright) and Flo (customer service) got right on it and had a new sectional delivered immediately. I also wanted a chandelier on display on their sales floor. After they took the chandelier down they noticed a slight crease in the shade. They not only discounted the price without me asking but also ordered a new shade. Fantastic customer service! Their sales people let you browse by yourself and are never pushy. If you go into the Sugar Land location be sure to ask for Maggie Wright. She will take care of you and treat you like family.

Spent over 20k on furniture that a year later is falling apart. Do not purchase warranty!!!
There service inside sucks. Why the hell do they have those ladies working there. They sell cheap fancy looking furniture that will last a year.

DO NOT PURCHASE THE WARRANTY! Star sells you the warranty but will not honor it. You must call a third party who will then refuse to honor it! The service at Star is awful as I have called and written several times about a bed frame that broke within a few months of purchase.

I hate furniture shopping because the salespeople usually act like vultures. However, I loved Maggie Wright. She was friendly, helpful, and really listened to my needs. She helped me find the perfect couch. I will definitely continue to shop at this Star location as long as Maggie is there.

Went in on Memorial weekend to browse for a new bedroom set. We were promptly greeted by Lynn, but she only introduced herself, explained the layout of the store and told us to let her know if and when we had any questions! She really meant what she said! None of the other sales associates tried to make a sale on us and Lynn was not being a hovercraft!
When we had questions about a few selections, she knew all the answers and helped us piece together our set and answered questions about other pieces we plan to get in the future! She didn’t even pressure us into anything we weren’t ready for! Sweet sweet lady, paperwork was like quick and painless!
Furniture came in when promised, the guys who delivered it were quick and professionalI. I would recommend Lynn and this store to anyone!

I recently bought a carpet for our dining room in Jan 2014 from Star Furniture in Sugar Land. Overall the experience at the time of sale was good with Mr. David and Mr. Ed. However, the following series of events made it a truely terrifying experience for us.
Our carpet was ordered via a third party company called «Oriental Weavers». After 2 weeks had passed we contacted Mr. David to let us know about the status of the delivery. On the day of sale we were promised a tracking number on the next business day which we never received. Upon inquiry we were informed that the carpet has already been delivered and we should check with apt office or neighbors. We had not moved in to our house yet and wanted the delivery to come to our apt for a reason. Unfortunately when we informed Mr. David that we didn’t receive the carpet he asked us to call UPS. It turns out that UPS had mistakenly delivered the carpet to a retirement community across the street. At that time we didn’t know the address the carpet was delivered was a retirement community. I just didn’t want to walk up to someone’s door and ask for my carpet.
When we informed Mr. David about the ordeal he and his team acted as if we were making it up and kind of gave us a cold shoulder. We had to open an inquiry with UPS only to find out that they will not share any information with either Star Furniture or us until the matter is resolved. The only person who would get credit or will get more information would be the representative from Oriental Weavers since they were the shippers. Shannon the oriental weavers rep working with Star furniture didn’t think it was important enough to assist UPS with the investigation. 2 weeks pass by and inspite of false promises by Mr. ED (incharge of carpet dept), neither did we receive another carpet nor were we given a refund for the carpet which was lost in transit.
Mr. Barnum the store manager had called us before going on vacation promising us to take care of the issue. Unfortunately, he too forgot to share this ordeal with the backup Sales manager who didn’t want to get involved in this discussion during his absence. I was tired of getting conflicting answers on the phone. Basically the Customer service rep on the phone told us that our refund is in progress. After 3 days of waiting when we went to the store they told us that they would not give us a refund unless they found the carpet. UPS didn’t want to share anything with us because of privacy and basically dumped the delay in investigation on Shannon (the shipper)
Overall it was a messy situation. We as customers didn’t have the carpet and were out of $ 1300 as well. Ideally, Star furniture should have treated their customer better by trusting them and offering them a refund or given them a new carpet asap. Unfortunately nothing was done. Mr. David & Mr. Ed kept giving false assurances and tried avoiding us. Finally, I had enough and decided to take things in my own hand. I drove to the retirement community. Showed them my invoice and hauled my carpet back to my place.
After explaining the whole situation to store manager Mr. Barnum, he came back with an apology and $ 100 gift certificate. We accepted his apology but refused the $ 100 gift certificate. Asked him to invest the fund in proper training of their staff and treat their customers with respect. I just can’t believe this company is associated with Berkshire Hattaway. They are actually practicing the opposite of what Mr Buffet preaches. I would not be shopping with Star Furniture again. They have lost my trust and their whole management at Sugar Land branch needs a reorg from top to bottom and better skills for customer follow-​ups and good service not just at the time of selling but in case of incident management if it arises.
For my sofa needs I have found a new friend Tracy @ Urban Leather. If people need to learn about true Texas hospitality and customer service, head over to Tracy Weeks @ Urban Leather & stay away from people at Star Furniture & Camden Whispering Oaks apt.

First experience was pretty good
Recently made a small purchase (less than $ 1,000) at Star Furniture. The salesperson gets kudos for not pushing one of those «protection plan» scams that one encounters at other furniture stores. The item arrived on the promised date and in good condition. Delivery charge was reasonable compared to one of their competitors.
We had stopped by Star Furniture a few times previously and we never made a purchase because we thought prices were a bit high. This time we stopped by at a time when they were clearing out old inventory and there were quite a few markdown items. The lesson is be patient.
We will probably buy from this store again. Hopefully the buying experience will be the same.

The sales staff will do anything to make a sale. They will promise you anything to make a sale. Once the furniture is delivered they lie about everything that was promised. The sales lady told me that she would change the pillow on the couch to match the chair that I ordered. After the furniture was delivered. I was told I had to pay for additional pillows. An $ 1800 sofa became a $ 2600 sofa. There was also not an option to special order the sofa in the appropriate fabric.
Also always read the terms of your agreement, and do the math. If they tell you the terms are interest free for three years your monthly payment are calculated for you to have a large balance at the end of the three years. The interest will the be added on the next day. (36 months 1 day)

Star has a friendly sales staff and a good selection. However, the deliver process is not customer focused. I ordered a new memory foam bed, and was eager to sleep on it, but had to wait several days before I could get it delivered, or it would cost me extra. The standard delivery charge is $ 110 as it was. So I was told I could get delivery after 4pm, but that the deliver team would call us the day before to schedule. However, I got a call from an automated number telling me they would be there between 11 – 2! Hello, people have jobs and need to be at work during that time. I called and asked to speak to the general manager of the central delivery, but I got the run around. I asked for a corp number, and was given a fake number. So I called the store and asked to speak to the GM. I was able to speak to the sales manager who called their delivery team and had them agree to call us when there were an hour away so my wife could leave work and meet them. She had to miss an important meeting, but I’m glad it was convenient for the driver. I appreciate the manager working with me, but that was the only choice I had unless I wanted to wait another week for delivery. This is the most unfriendly delivery system I have seen for such a big and reputable furniture company. I will certainly think twice before doing business with Star until they can figure out a way to focus more on their customers instead of worrying as much about the convenience of the delivery guys… Service starts and ends with the customers needs, and in this day of competition, I will probably go elsewhere next time…