Hilton Garden Inn Houston/Sugar land

Time for new mattresses. The two queens in both room 231 and 235 are broken down and lumpy. What are the odds my family got the only 4 bad beds in the hotel? I suspect the entire hotel is in need of mattress upgrades. Other than that it was disappointing that my husbands diamond status did not get us the usual bottle waters at check in. However the service at breakfast was above par and the made to order omelete was delicious.

My new daughter-​in-​law and son had their WEDDING CEREMONY and WEDDING RECPTION here in the Main Ballroom… this IS by far the BEST HOTEL to have a WEDDING CEREMONY AND RECEPTION. All the Beautiful Decorations and ALL the details of tablecloth, linen napkins, silverwear, china dishes and the FOOD was SO delicious and Great Quality too! We have to just BRAG on HOW THE STAFF WAS SO ATTENTIVE ACCOMMODATING AND ATTENDED TO EVERY DETAIL and if anything came up, a need, EVERY ONE OF THE STAFF TOOK CARE OF IT! We all felt like we were VIPs in the fanciest HOTEL in town and IT WAS! We had a blast, the conference room décor and waitstaff made the event SO special and Beautiful for the Bride and Groom.
What sets this hotel apart from the rest is ALL the little touches, staff readily available and with such a HELPFUL attitude! A BEAUTIFUL Decorated Lovely LOBBY area. SO many romantic touches from the time we walked into the front hotel lobby, SO GORGEOUS DECOR!
What an AWESOME perk was a separate conference room for the Bride to finish getting ready and all THE bridesmaid, brides mother, flower girl to finish the last touches before the wedding ceremony and the staff kept checking on us. A logistic issue with the a/​c in the «get ready» conference room came up and we simply had to pickup the phone call the front desk and within minutes the maintenance man ARRIVED and FIXED the a/​c temp… tackled immediately! Thank you!
At the end of the Wedding Reception, the Bride had to go to the Ladies Restroom and we in the Wedding party did not hear the Bride shout out to us for help but the Director of Sales Lailani Argao did hear the Bride and she IMMEDIATELY helped the Bride get to the Ladies Restroom AND (get this) she helped the Bride OVER THE TOP ABOVE AND BEYOND Customer Service by helping the Bride with her WEDDING GOWN in the Stall… WOW…THANK YOU!!!
The Hotel Director of Sales Lailani Argao WENT ABOVE AND BEYOND the CALL OF DUTY! WOW! THANK YOU SO MUCH for MAKING OUR SON AND NEW DAUGHTER-​IN-​LAWS WEDDING SO SPECIAL!
We Recommend this Hotel for a Wedding Ceremony and Wedding Reception, Great ROMANTIC PLACE WITH ALL THE BEAUTIFUL DETAILS OF A HIGH PROFILE WEDDING and A GREAT AFFORDABLE PRICE, INCLUDES THE GREAT QUALITY FOOD AND WAITSTAFF!
THIS HOTEL HAS DEFINITELY EARNED OUR TRUST AND BUSINESS!
Thank you to Director of Sales Lailani Argao and the Staff, and waitstaff at Hilton Garden Inn Sugar Land, TX.

My husband and I typically stay here when we’re in the area because it’s conveniently close to where his family lives. Plus, we’ve always had good experiences here. The rooms are clean and comfortable, prices are pretty reasonable, free parking and wifi/​internet, just about everything you need in a hotel room.
No complaints, but nothing out-​of-​the-​ordinary amazing for a Hilton Garden Inn either.

Very comfortable stay and safe area. Rooms were clean and had no weird smells or stains anywhere. I am not familiar with sugar land too much but this seems to be a central location to get to most freeways and all. The only down side was there wasn’t free breakfast but they almost had a restaurant style breakfast if you chose for 12 dollars per person which we didn’t have. Will stay here again definitely !

The bed was very comfortable. The amenities provided were great. The only questionable aspect was the front desk clerk during check in, he did not appear friendly/​welcoming …yet he was not rude. I would stay here again

Disclaimer: I don’t think I would have chosen this hotel if it hadn’t been the official «wedding hotel» when I was in Houston to witness a friend tying the knot. That’s not to say that it doesn’t deserve to be your choice (and yours! And yours, too!) but just that there is not much unique differentiating it as an option. Or so I thought.
The rooms are large and clean and airy. Even with several of us college friends bunking together, it felt spacious. The only weird thing on the room front was that cleaning often took place in the late afternoon (possibly affected by a point I’ll address in a Unilocal note, below); this might not bother your schedule but, due to our wedding outfit-​changes, was a slight annoyance.
What differentiates this hotel is the little touches. Mint/​lemon water in the lobby during the day to help address the sweltering Texas heat. Free (fast) wifi. Starbucks coffee in the morning. A lovely lobby area (lounge seating as well as restaurant-​style). A well-​equipped gym area. A decent (if small) pool and hot tub.
The staff is also *on point* which, for a wedding weekend with many logistics afoot, was both noted and appreciated. Any question directed at reception? Tackled immediately. Specific shout-​outs to their shuttle system which — although occasionally requiring a long-​ish wait — saved us the time and the hassle of a rental car. The shuttle would take us anywhere (pre-​wedding nails! Lunch!) within a 3mile-​ish radius of the hotel. In the land of «drive everywhere» this was a big perk.
Unilocal note: it is (as of June 2015) undergoing some serious renovations. If noise or general disruption is an issue, make sure to note this when booking and get a room removed from the hurly burly.

Unbelievably friendly staff. Above and beyond customer service. From early check-​in to free bagel and cream cheese after breakfast was over. This hotel has it all too– gym, washer/​dryer (for only $ 1), and a pool! Loved it here — keep it up! This experience was not ordinary.

Twice they’ve neglected to provide the corporate breakfast vouchers and made it a hassle. Never did get them.
Last time I asked if they could send out a USPS package with a prepaid label, and I was told that would not be a problem. (My phone died so Verizon mailed a replacement to the hotel and I had to return the dead one.)
Six days later I got a text from Verizon, my return package had not been received. I checked tracking, and the package never went left Hilton. I called and was told there was no record of my package, they didn’t see it anywhere around but would check with the desk agent who took it from me and get back to me.
I emailed a photo of the tracking label as followup and never heard back. Two days later I got a text from Verizon the package was received. I checked tracking, it shipped out 8 – 9 hours after I called but no on from Hilton called or emailed to update me. Incredibly poor customer service especially when they knew the cost to me of having lost my package — and I had remained nice and cordial during my contact with the hotel.
I’d make this 2 ½ stars if I could. Service is paramount.

The company I work for put me up in this hotel for a week and I thoroughly enjoyed it! The staff was extremely friendly. The restaurant is good. It’s not going to be your favorite restaurant, but the meals do satisfy. The breakfast may not be «free» (which remember, it’s never really free, it’s all factored into the cost), but it’s of higher quality than your typical «free continental breakfast.»
The rooms are great. Lots of outlets everwhere, there is a nice big work desk, and a wonderfully comfy leather chair. An old review mentions WiFi that is slow; it’s a problem that has definitely been fixed. I found the internet to be reliable and quite fast. The fridge, microwave and coffee maker are all new and nice. I didn’t find that the adjustable bed, was actually that adjustable… firm, soft, it all kind of felt the same to me.
The bottom line is, this is a «get what you pay for hotel.» You pay a little more to stay here and you get a little bit nicer accommodations. If you want the free continental breakfast, you can stay at the Best Western for a little bit less money. This hotel is swanky without the swank, and that’s right about what I would expect from a hotel in this price range.

Great rooms, great lobby, however no free breakfast was a big hit in my opinion. I feel like that needs to come standard in most hotels now… Oh and the pool was under construction but once that is done I am sure that will be lovely!
Otherwise it was a great hotel and we had a lovely time.

As a follow-​up to the earlier debacle, Hilton is once again in good standing with me. My husband and I have put the debacle we experienced prior to our event which initiated my complaint behind us. The fact that Hilton acted so quickly to resolve my concerns is evident that Hilton truly strives for customer satisfaction. As a 25 year loyal HH member, I would like to express my appreciation for their hospitality and integrity in the fine manner in which they handled this incident.
My 25^th Wedding Anniversary and Vow Renewal Ceremony turned out to be a princess moment for me after all. The recommended Catering Manger’s, Asiago Chicken was a huge hit with my guests. The hotel entire staff had their ‘A’ game face on and brought it! The hotel room was spacious and exquisite!!!
My only concerns were the A/​C operating in full capacity for large almost 100 guests event as the ballroom was a little warm and to double check whether or not your credit cards placed on file for deposit will be automatically charged on the 14^th day prior to your event.

Great location, easy to get to, convenient for my business. Check-​in was super easy, both clerks were friendly and offered anything they could do — acknowledged my HH status right away, and the gifts were in the room. Parking was plentiful, room was clean — only issue was the a/​c was OFF when I arrived at 10:15 PM — room was very warm! Bathroom doors could be a little better arranged — the door stays closed unless you prop it open with something, and then it blocks the entry door!
The buffet /​hot breakfast is fairly typical hotel chain style. Price is fair, but the staff was excellent!
Front desk staff was just as friendly with their goodbyes — overall a great stay!

Very impressed with this hotel! Its extremely clean and tidy. The staff is very polite and helpful. The beds can be adjusted by a dial on the side of the beds for firmness.
I had to knock a star off for the extremely inflated cost of the «Pantry». This is a 24hour area where you can purchase sodas, snacks and sundries. $ 2.50 for a soda? $ 2 for a bag of skittles? $ 5 for a small tube of toothpaste? A little ridiculous. But on the upside, there is an HEB grocery store right next door!

Over the years I think I have added up at least 50 nights at this hotel so I wanted to give it a review. The prices have come down and it has become more in line with other hotels, mainly in the Stafford area, but the HGI is better than any of the other Hilton properties. This location now has lots of restaurant options and a grocery store within walking distance. The wifi is pretty slow but not out of the norm for a hotel. The staff is great. Friendly and helpful. If you have Hilton status, the cooked to order breakfast is free. It’s not great but it will do. The only real knock I have on the hotel, and it is consistently an issue, is that there are no utensils out on the tables when breakfast is being served.

Stayed here for 5 days for business. Staff was really friendly, food was good, shuttle service was so nice! They only go 5 miles and asked them to drive us to the baseball game (20 miles) and he said yes for a reasonable fee. Beds are adjustable and comfy! Overall a great stay!

I’ve stayed at the SL HGI for 1 — 2 weeks a month since last August. The staff is extremely friendly and helpful, and the rooms are extremely nice… especially for a hotel chain that caters to business travelers. They’re kept neat and clean, and have the beds that you can adjust the firmness of the mattress. Should you have to work while you’re in your room, the ergonomic Hermann Miller chairs are extermely comfortable, so you won’t suffer backaches like at other hotels. The amenities are aplenty there as well, although I’ve only used the gym.
There are three downsides: (1) the wireless connection is extremely slow, even after they migrated to a new provider; (2) the hotel food is not the best… I usually end up ordering a salad or appetizer; (3) there’s not much around the hotel in the way of restaurants, shops, etc. You’ll definitely need a car to get around.

Rooms were great! Food was out of this world! Lost points big time when the «van» was suppose to pick us up after the marthon (they were the host hotel and we stayed there for the convience) and NEVER showed! After running 26.2 miles we had to WALK back to the hotel (2.1 miles). HUGE let down, when we asked at the desk were the van was no one knew!

We set up a block booking for our wedding, granted, it was a small block booking but most of our guests were coming from across the Atlantic and were staying a little longer than your traditional 1 – 2 nights. The average stay was about 5 nights.
You’d think having sent so much buisness their way that they could have at least made us feel a little special, had a glass of champagne for us or something given that we were there to celebrate our wedding. However, we were treated in no way specially — aside from the letter telling us that they’d taken great care to put a bottle of water in the fridge for us to enjoy. Which, was sitting on top of the letter on top of the fridge and we had one bottle between us? oy!
On arriving at the hotel with our out of town bags, I was informed that the service had been taken advantage of by previous brides and they were now wanting to charge $ 1.50 per bag to place them in the rooms — after having agreed to do it during our negotiations.
They had also agreed to keep the bar open on the night of our wedding. We were told that although the bar technically closed at 10pm that as long as there were people there, they’d keep it open. As a result, we planned our wedding to be done by 8pm at the venue so we could return to the hotel, veg out and get drunk and everyone was where they needed to be. However, our guests got back to the hotel and were told the bar was closing and most of them left and went home/​to their hotel room to bed.
I asked a friend to speak to someone higher up (we were still at the venue finishing up some things with the coordinator) and they reluctantly agreed to keep the bar open a little later, but the damage had been done and most of our guests night was cut short, very disappointing!
I did send a letter of complaint, 3 weeks ago and am yet to receive any kind of reply.
On the upside our guests all reported impeccable service and we did negotiate a very reasonable price for the rooms but the most important people over the entire wedding week were the least happy with how things went.
Disappointing!

I stayed at this hotel for a 3 day 2 night stay. I was pleased to get a King bed in my room, which is really set up more like an office suite.
This is the first hotel I’ve been to which gave instructions on how to use an office chair and also how to adjust the bed!
The king bed was well appointed– clean and very comfortable cotton sheets & light comforter. Not the fuzzy kind that remind me of airline blankets either, nor the waffle type cotton throws that remind me of hospitals. There were four pillows with different levels of support made from down or a poly/​down combo. Very luxurious feeling bed overall.
Bathroom amenities were brand name Neutrogena, so I was not averse to using them. (some hotels give you some generic brands that also feel very unpleasant to use, so much so that I often pack my own toiletries and take home the hotel supply for use at camping.
I was not clear whether the breakfast was included or not, but had it one morning anyway and did not stay to pay for it. The hotel brochure in the room mentioned it was AYCE but also $ 10.95 per person so I was a tad confused.
The room had free Wi-​Fi and was ready with USB ports and all but I did not travel with a computer, so i have no opinion on it.
There was also a mini refrigerator, coffee maker, hair dryer & iron/​ironing board if one should need it/​the TV was hi-​def LG but they had very very few HD channels.
Towel service was also impressive — nice thick very white terry towels .Also complementary newspaper, although it was only US News & World Report (sort of like a «lite» newspaper).
Housekeeping did a good job with the bathroom and room. Overall, very good value.

My husband and I stayed at this hotel 2 weeks ago. Love this place. The gym is awesome and service is great. We chose to stay here again after staying here the first time last year.